Support Board
Date/Time: Sat, 15 Mar 2025 01:58:49 +0000
Post From: Unable to login to Sierra
| [2022-07-05 19:46:23] |
| John - SC Support - Posts: 38678 |
|
The reason you are having the issue is because with version 2394 and higher we no longer allow CQG data for the CME Group and EUREX into Sierra Chart. Refer to the information here: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2394 Therefore, you have two options at this point: 1. Downgrade Sierra Chart to version 2393 and continue to use the CQG data. Refer to the instructions at the following link: Software Download: Full Control Rollback Procedure OR 2. Stay at the current version and use the Denali Exchange Data Feed instead for your data. The cost will be the same and you will have historical data available. Refer to the Setup Instructions for the CME Group data at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |