Support Board
Date/Time: Sat, 15 Mar 2025 02:49:19 +0000
I was told I had 60 days to try package 12, yet my usage time expired after around 20
View Count: 430
| [2022-07-05 01:55:14] |
| User117510 - Posts: 4 |
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I still had around 40 days left on my trial. Can someone look into this please? Thank you in advance.
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| [2022-07-05 04:32:04] |
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Your Sierra Chart account is now active again. We have activated it for two weeks. And we have also set your service package for renewal to 5 but you still have access to package 12 for 40 days as long as your Sierra Chart account remains active. The way that access to package 12 works, in this particular case is that we set your account to evaluate service package 12 for 60 days. And your account will be billed during that time at service package 5. You would not actually change the service package to 12 like we see that you did on 2022-06-15 06:30:37 UTC. Instead, you continue to pay for service packages 5 as you normally do even when it expires. During this time you have access to package 12. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-05 05:56:17] |
| User117510 - Posts: 4 |
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Thanks, I misunderstood. I thought you were giving free access to package 12 for two months. Can I instead pay for package 3, since I no longer need the advanced features, and have access to package 10? I changed the service package to 12 because that's what I thought I needed to do in order to be granted access to package 12 so I can connect to CQG, I was having issues until I did that. |
| [2022-07-05 06:44:06] |
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We set your account to Service Package 3 now. However, you will still have access to package 12 features for the next 40 days.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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