Support Board
Date/Time: Sat, 15 Mar 2025 08:07:00 +0000
[Locked] - Read: Solution to *Not Receiving* Delayed or Denali Real-time Data
View Count: 6297
| [2022-07-04 10:08:35] |
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If you are using the Delayed Exchange Data Feed: Delayed Exchange Data Feed Or the Denali Exchange Data Feed: Denali Exchange Data Feed And you are no longer receiving delayed or real-time data respectively, you must update to update to the current version of Sierra Chart to resolve this issue: Software Download: Fast Update There have been symbol Settings changes which require an update. We do not think users of real-time Denali data would be affected but we are just mentioning it just in case. Regarding Delayed data, this notice has been explained at sub- item 3 here: Important Notices 2022-05-05 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-04 10:09:09
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| [2022-07-06 15:01:55] |
| User624560 - Posts: 4 |
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Hi I update to the current version of Sierra Chart and still i get delayed data instead of real data This is my account EZUser102 can you check why ? |
| [2022-07-06 16:21:21] |
| John - SC Support - Posts: 38678 |
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EZUser102: You are signed up to get the real-time data from our NASDAQ TotalView exchange. As such, you need to enter the symbols with the suffix of "-NQTV" (no quotes). For example for IBM, you need to enter IBM-NQTV. Refer to the following: Denali Exchange Data Feed: Nasdaq TotalView Data Feed Notes For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-06 18:32:00] |
| User624560 - Posts: 4 |
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i want to see nasdaq emini e micro real data, is it the same?
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| [2022-07-06 18:58:42] |
| John - SC Support - Posts: 38678 |
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EZUser102 - you are also signed up to get the CME Group data, which is where the E-Mini micro NASDAQ Index is traded. you will need to find the correct symbol using the File >> Find Symbol page and then ensure you are getting the data.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-06 19:57:23] |
| User624560 - Posts: 4 |
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i succeeded thanks Now, How can i connect sierra to AMP brokers? |
| [2022-07-06 20:12:40] |
| John - SC Support - Posts: 38678 |
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AMP should have you setup to use CQG for your order routing. As such, follow these instructions: CQG Trading Platform Service: Setup Instructions Please post any further questions in a new thread, as this thread is meant for the original topic of issues with Delayed Streaming Data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-12 11:38:52] |
| User511259 - Posts: 1 |
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Hi! I updated the current version (2411) of Sierra Chart, but I still receive delayed data instead of real. Can you check it, please? My account number is AC120987. |
| [2022-07-12 14:31:17] |
| John - SC Support - Posts: 38678 |
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User511259: First of all, in order to make any external connectivity you need to be on one of the Integrated Packages (packages 10, 11, or 12). We have taken care of this for you for the next 60 days by giving you an evaluation of Package 12 for that time. Be sure to change your package before the 60 days is over. Refer to the following for more information: Service Package Changes | Discontinued External Services | Reducing Overall Costs Second, with version 2394 we no longer allow data from CQG for the CME Group and EUREX into Sierra Chart. Refer to the following for more information: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2394 Therefore, you have two options with this: 1) Downgrade to version 2393 and use the CQG data. Refer to the instructions at the following link to downgrade your software: Software Download: Full Control Rollback Procedure OR 2) Stay on the current release and use the Denali Exchange Data Feed. The cost will be about the same and the Denali data will give you many years of historical data. To get the CME Data, follow the instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-18 05:04:53] |
| User190501 - Posts: 98 |
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I have Package 10 and installed current version and data is delayed- Kindly advise.
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| [2022-07-18 16:28:14] |
| John - SC Support - Posts: 38678 |
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User190501: Everything on your account looks good. If you are still having an issue then please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-18 16:53:07] |
| User190501 - Posts: 98 |
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Symbol: ZBU22_FUT_CME[M] and MESU22_FUT_CME[M] opened in the chartbook and both shows as Delayed Software version: 2416 64-bit | 2022-07-18 12:47:02.293 Primary Thread ID: 261556 | 2022-07-18 12:47:02.293 Usage end date: 2022-08-18 | 2022-07-18 12:47:02.293 Enabled for: Sierra Chart Historical Data Service. | 2022-07-18 12:47:02.293 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-07-18 12:47:02.293 Enabled for: Delayed Denali Exchange Data Feed. | 2022-07-18 12:47:02.293 Enabled for exchange2: CME (Trading Account Required) | 2022-07-18 12:47:02.293 Enabled for exchange2: CBOT (Trading Account Required) | 2022-07-18 12:47:02.293 Enabled for exchange2: COMEX (Trading Account Required) | 2022-07-18 12:47:02.293 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-07-18 12:47:02.293 Enabled for exchange2: fairx_exchange.data | 2022-07-18 12:47:02.293 Allow Support for Sierra Chart Data Feeds is disabled. | 2022-07-18 12:47:02.293 Current selected Data/Trading service: Teton CME Order Routing | 2022-07-18 12:47:02.293 Custom symbol settings values: enabled | 2022-07-18 12:47:02.293 Chart Update Interval: 500 | 2022-07-18 12:47:02.293 Intraday Data Storage Time Unit: 1 | 2022-07-18 12:47:02.293 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-07-18 12:47:02.293 2022-07-18 16:47:02 Local computer time in UTC | 2022-07-18 12:47:02.293 2022-07-18 12:47:02 Local computer time in SC Time Zone | 2022-07-18 12:47:02.293 2022-07-18 16:46:20 Server time in UTC | 2022-07-18 12:47:02.293 Local computer UTC time and Server UTC time difference: 2 seconds. | 2022-07-18 12:47:02.293 Program path: C:\SierraChart\ | 2022-07-18 12:47:02.293 Data Files path: C:\SierraChart\Data\ | 2022-07-18 12:47:02.293 OS Version Number: 10.0 | 2022-07-18 12:47:02.293 Locale Setting: C | 2022-07-18 12:47:02.293 DLLs: DT_LocalsSuite_2158_64.dll, DT_LocalsSuite_64.dll, OFtenIndicatorSuite_2158_64.dll, OrderFlowImbalance_2158_64.dll, PRC1_2158_64.dll, PRC1_64.dll, UserContributedStudies_64.dll | 2022-07-18 12:47:02.294 Allowed protected custom studies: DT_LocalsSuite, OFtenIndicatorSuite, OFten_Indicators | 2022-07-18 12:47:02.294 Crash reporter started: true | 2022-07-18 12:47:02.294 File >> Disconnect selected. | 2022-07-18 12:47:18.756 Teton CME Order Routing | Waiting for socket receive thread to end | 2022-07-18 12:47:18.756 DTC Client socket (1) | CloseSocket call. | 2022-07-18 12:47:18.757 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-07-18 12:47:18.757 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2022-07-18 12:47:18.757 DTC Client socket (3) | CloseSocket call. | 2022-07-18 12:47:18.757 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-07-18 12:47:18.757 Teton CME Order Routing | Disconnected. | 2022-07-18 12:47:18.757 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2022-07-18 12:47:18.757 DTC Client socket (3) | Socket gracefully closed by remote side. | 2022-07-18 12:47:18.779 DTC Client socket (3) | Closed. | 2022-07-18 12:47:18.779 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-07-18 12:47:18.786 DTC Client socket (1) | Closed. | 2022-07-18 12:47:18.786 Teton CME Order Routing | Firm: Advantage/Stage5 | 2022-07-18 12:47:26.655 Teton CME Order Routing | Connecting to the server futurestrading14.sierracharts.com. Port 11093 | 2022-07-18 12:47:26.655 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-07-18 12:47:26.655 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-07-18 12:47:26.655 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2022-07-18 12:47:26.655 Teton CME Order Routing | Network connection to server complete. | 2022-07-18 12:47:26.690 Teton CME Order Routing | Starting socket receive thread. | 2022-07-18 12:47:26.690 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2022-07-18 12:47:26.690 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2022-07-18 12:47:26.797 Teton CME Order Routing | Sending logon request message. | 2022-07-18 12:47:26.797 Teton CME Order Routing | Received logon response. | 2022-07-18 12:47:27.304 Teton CME Order Routing | Server Name: SC DTC Server. Build=42789. | 2022-07-18 12:47:27.304 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2022-07-18 12:47:27.304 Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2022-07-18 12:47:27.304 Teton CME Order Routing | Trading is supported. | 2022-07-18 12:47:27.304 Teton CME Order Routing | Order cancel and replace is supported. | 2022-07-18 12:47:27.304 Teton CME Order Routing | OCO Orders supported. | 2022-07-18 12:47:27.304 Teton CME Order Routing | Bracket Orders supported. | 2022-07-18 12:47:27.304 Teton CME Order Routing | Connected to server complete. | 2022-07-18 12:47:27.304 Triggering next historical data download in queue. | 2022-07-18 12:47:27.305 Triggering next historical data download in queue. | 2022-07-18 12:47:27.305 Triggering next historical data download in queue. | 2022-07-18 12:47:27.305 Triggering next historical data download in queue. | 2022-07-18 12:47:27.305 Updated verified funded futures trading account ending date to: 2022-08-17 16:47:27 | 2022-07-18 12:47:27.305 Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. | 2022-07-18 12:47:27.305 No download requests in the queue to start downloads for. | 2022-07-18 12:47:27.305 No download requests in the queue to start downloads for. | 2022-07-18 12:47:27.305 No download requests in the queue to start downloads for. | 2022-07-18 12:47:27.305 No download requests in the queue to start downloads for. | 2022-07-18 12:47:27.305 Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2022-05-06 12:40:40.807443 | 2022-07-18 12:47:27.306 Updated verified funded futures trading account ending date to: 2022-08-17 16:47:27 | 2022-07-18 12:47:27.358 Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=550S1331 | 2022-07-18 12:47:27.362 Mapping MESU22_FUT_CME to MESU22. Service code: cme | 2022-07-18 12:47:27.607 Using symbol data fast lookup vector | 2022-07-18 12:47:27.607 SC DTC Delayed Exchange Data | Starting real-time market data updates for: MESU22_FUT_CME (MESU22). ID: 1 Service code: cme | 2022-07-18 12:47:27.607 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10043 | 2022-07-18 12:47:27.607 SC DTC Delayed Exchange Data | Requesting security definition data for: MESU22_FUT_CME (MESU22). ID: 1 | 2022-07-18 12:47:27.607 Added historical Intraday data request for MESU22_FUT_CME to the queue. | 2022-07-18 12:47:27.607 Intraday data recording state for symbol MESU22_FUT_CME is set to download 'Pending'. | 2022-07-18 12:47:27.607 Triggering next historical data download in queue. | 2022-07-18 12:47:27.607 DTC Client socket (3) | Creating socket. | 2022-07-18 12:47:27.607 DTC Client socket (3) | New receive buffer size: 5242880 | 2022-07-18 12:47:27.607 DTC Client socket (3) | Connecting to IP: 216.1.90.130. | 2022-07-18 12:47:27.607 Delaying start of download for MESU22_FUT_CME. | 2022-07-18 12:47:27.611 Mapping ZBU22_FUT_CME to ZBU22. Service code: cbot | 2022-07-18 12:47:27.612 SC DTC Delayed Exchange Data | Starting real-time market data updates for: ZBU22_FUT_CME (ZBU22). ID: 2 Service code: cbot | 2022-07-18 12:47:27.612 SC DTC Delayed Exchange Data | Requesting security definition data for: ZBU22_FUT_CME (ZBU22). ID: 2 | 2022-07-18 12:47:27.612 Added historical Intraday data request for ZBU22_FUT_CME to the queue. | 2022-07-18 12:47:27.612 Intraday data recording state for symbol ZBU22_FUT_CME is set to download 'Pending'. | 2022-07-18 12:47:27.612 Triggering next historical data download in queue. | 2022-07-18 12:47:27.612 SC DTC Delayed Exchange Data | Network connection to server complete. | 2022-07-18 12:47:27.652 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2022-07-18 12:47:27.652 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2022-07-18 12:47:27.652 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2022-07-18 12:47:27.719 SC DTC Delayed Exchange Data | Sending logon request message. | 2022-07-18 12:47:27.719 SC DTC Delayed Exchange Data | Received logon response. | 2022-07-18 12:47:28.352 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2022-07-18 12:47:28.352 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2022-07-18 12:47:28.352 SC DTC Delayed Exchange Data | Successfully connected. | 2022-07-18 12:47:28.352 SC DTC Delayed Exchange Data | Trading is not supported. | 2022-07-18 12:47:28.352 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: MESU22_FUT_CME -> MESU22 | 2022-07-18 12:47:28.352 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ZBU22_FUT_CME -> ZBU22 | 2022-07-18 12:47:28.352 SC DTC Delayed Exchange Data | Received security definition for symbol MESU22_FUT_CME | 2022-07-18 12:47:28.472 SC DTC Delayed Exchange Data | Received security definition for symbol ZBU22_FUT_CME | 2022-07-18 12:47:28.472 HD Request # 6 | Downloading Intraday chart data for MESU22_FUT_CME to the file MESU22_FUT_CME.scid. Service: cme | 2022-07-18 12:47:33.294 HD Request # 6 | Download start date-time: 2022-07-18 12:46:52.000000. File last date-time: 2022-07-18 12:46:52.088000 | 2022-07-18 12:47:33.295 HD Request # 6 | Using server: ds23.sierracharts.com port 10149 | 2022-07-18 12:47:33.295 Socket (4) | Creating socket. | 2022-07-18 12:47:33.295 Socket (4) | New receive buffer size: 5242880 | 2022-07-18 12:47:33.295 Socket (4) | Connecting to IP: 216.1.90.130. | 2022-07-18 12:47:33.295 HD Request # 6 | Setting DTC encoding to Binary VLS | 2022-07-18 12:47:33.398 HD Request # 6 | Sending historical data logon request message. | 2022-07-18 12:47:33.398 HD Request # 6 | Requesting Intraday data. Start date-time: 2022-07-18 12:46:52. Record interval: 1. Symbol: MESU22 | 2022-07-18 12:47:33.925 HD Request # 6 | Decompressing data. | 2022-07-18 12:47:33.980 HD Request # 6 | Receiving Intraday data for MESU22_FUT_CME starting at 2022-07-18 12:46:52.088000 | 2022-07-18 12:47:33.981 Socket (4) | CloseSocket call. | 2022-07-18 12:47:33.982 Socket (4) | Shutdown started. Waiting for graceful close. | 2022-07-18 12:47:33.982 Historical data download thread signaled to stop. | 2022-07-18 12:47:33.982 HD Request # 6 | Timestamp of first Intraday data file record written: 2022-07-18 12:46:52.088000. | 2022-07-18 12:47:33.982 HD Request # 6 | Received 33 Intraday data records from 2022-07-18 12:46:52.088000 to 2022-07-18 12:47:32.371000 (40.3 seconds) and wrote 33 records for MESU22_FUT_CME | 2022-07-18 12:47:33.982 HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2022-07-18 16:47:32.371000 | 2022-07-18 12:47:33.983 HD Request # 6 | Completion time: 0s. | 2022-07-18 12:47:33.983 HD Request # 6 | Intraday data download complete for MESU22_FUT_CME. Unique request ID: 7 | 2022-07-18 12:47:33.983 Removing historical data download ID 7. | 2022-07-18 12:47:33.983 Real-time Intraday chart data file updates started for MESU22_FUT_CME | 2022-07-18 12:47:33.983 Opened cached Intraday file: C:\SierraChart\Data\MESU22_FUT_CME.scid. Thread ID: 261556 | 2022-07-18 12:47:33.983 Intraday chart data file opened for MESU22_FUT_CME | 2022-07-18 12:47:33.983 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2022-07-18 12:47:33.983 Triggering next historical data download in queue. | 2022-07-18 12:47:33.983 HD Request # 7 | Downloading Intraday chart data for ZBU22_FUT_CME to the file ZBU22_FUT_CME.scid. Service: cbot | 2022-07-18 12:47:33.983 HD Request # 7 | Download start date-time: 2022-07-18 12:46:44.000000. File last date-time: 2022-07-18 12:46:44.046000 | 2022-07-18 12:47:33.983 HD Request # 7 | Using server: ds21.sierracharts.com port 10150 | 2022-07-18 12:47:33.983 Socket (5) | Creating socket. | 2022-07-18 12:47:33.983 Socket (5) | New receive buffer size: 5242880 | 2022-07-18 12:47:33.984 Socket (5) | Connecting to IP: 216.1.90.129. | 2022-07-18 12:47:33.984 Socket (4) | Socket gracefully closed by remote side. | 2022-07-18 12:47:34.037 Socket (4) | Closed. | 2022-07-18 12:47:34.037 HD Request # 7 | Setting DTC encoding to Binary VLS | 2022-07-18 12:47:34.086 HD Request # 7 | Sending historical data logon request message. | 2022-07-18 12:47:34.086 HD Request # 7 | Requesting Intraday data. Start date-time: 2022-07-18 12:46:44. Record interval: 1. Symbol: ZBU22 | 2022-07-18 12:47:34.614 HD Request # 7 | Decompressing data. | 2022-07-18 12:47:34.657 HD Request # 7 | Receiving Intraday data for ZBU22_FUT_CME starting at 2022-07-18 12:46:44.046000 | 2022-07-18 12:47:34.658 Socket (5) | CloseSocket call. | 2022-07-18 12:47:34.658 Historical data download thread signaled to stop. | 2022-07-18 12:47:34.658 Socket (5) | Shutdown started. Waiting for graceful close. | 2022-07-18 12:47:34.658 HD Request # 7 | Timestamp of first Intraday data file record written: 2022-07-18 12:46:44.046000. | 2022-07-18 12:47:34.658 HD Request # 7 | Received 11 Intraday data records from 2022-07-18 12:46:44.046000 to 2022-07-18 12:47:32.320000 (48.3 seconds) and wrote 11 records for ZBU22_FUT_CME | 2022-07-18 12:47:34.658 HD Request # 7 | Add time&sales data | Remembered last file record date-time: 2022-07-18 16:47:32.320000 | 2022-07-18 12:47:34.659 HD Request # 7 | Completion time: 1s. | 2022-07-18 12:47:34.659 HD Request # 7 | Intraday data download complete for ZBU22_FUT_CME. Unique request ID: 8 | 2022-07-18 12:47:34.659 Removing historical data download ID 8. | 2022-07-18 12:47:34.659 Real-time Intraday chart data file updates started for ZBU22_FUT_CME | 2022-07-18 12:47:34.659 Opened cached Intraday file: C:\SierraChart\Data\ZBU22_FUT_CME.scid. Thread ID: 261556 | 2022-07-18 12:47:34.659 Intraday chart data file opened for ZBU22_FUT_CME | 2022-07-18 12:47:34.659 HD Request # 7 | Enabling Intraday chart updating for symbol. | 2022-07-18 12:47:34.659 Triggering next historical data download in queue. | 2022-07-18 12:47:34.659 No download requests in the queue to start downloads for. | 2022-07-18 12:47:34.659 Socket (5) | Socket gracefully closed by remote side. | 2022-07-18 12:47:34.705 Socket (5) | Closed. | 2022-07-18 12:47:34.705 |
| [2022-07-18 20:40:32] |
| John - SC Support - Posts: 38678 |
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This is the pertinent line from your log: Allow Support for Sierra Chart Data Feeds is disabled.
Set the option for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds to Yes. Then select File >> Disconnect followed by File >> Connect to Data Feed. After that you should be fine. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: