Support Board
Date/Time: Sat, 15 Mar 2025 07:10:38 +0000
Post From: Read: Solution to *Not Receiving* Delayed or Denali Real-time Data
| [2022-07-18 16:53:07] |
| User190501 - Posts: 98 |
|
Symbol: ZBU22_FUT_CME[M] and MESU22_FUT_CME[M] opened in the chartbook and both shows as Delayed Software version: 2416 64-bit | 2022-07-18 12:47:02.293 Primary Thread ID: 261556 | 2022-07-18 12:47:02.293 Usage end date: 2022-08-18 | 2022-07-18 12:47:02.293 Enabled for: Sierra Chart Historical Data Service. | 2022-07-18 12:47:02.293 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-07-18 12:47:02.293 Enabled for: Delayed Denali Exchange Data Feed. | 2022-07-18 12:47:02.293 Enabled for exchange2: CME (Trading Account Required) | 2022-07-18 12:47:02.293 Enabled for exchange2: CBOT (Trading Account Required) | 2022-07-18 12:47:02.293 Enabled for exchange2: COMEX (Trading Account Required) | 2022-07-18 12:47:02.293 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-07-18 12:47:02.293 Enabled for exchange2: fairx_exchange.data | 2022-07-18 12:47:02.293 Allow Support for Sierra Chart Data Feeds is disabled. | 2022-07-18 12:47:02.293 Current selected Data/Trading service: Teton CME Order Routing | 2022-07-18 12:47:02.293 Custom symbol settings values: enabled | 2022-07-18 12:47:02.293 Chart Update Interval: 500 | 2022-07-18 12:47:02.293 Intraday Data Storage Time Unit: 1 | 2022-07-18 12:47:02.293 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-07-18 12:47:02.293 2022-07-18 16:47:02 Local computer time in UTC | 2022-07-18 12:47:02.293 2022-07-18 12:47:02 Local computer time in SC Time Zone | 2022-07-18 12:47:02.293 2022-07-18 16:46:20 Server time in UTC | 2022-07-18 12:47:02.293 Local computer UTC time and Server UTC time difference: 2 seconds. | 2022-07-18 12:47:02.293 Program path: C:\SierraChart\ | 2022-07-18 12:47:02.293 Data Files path: C:\SierraChart\Data\ | 2022-07-18 12:47:02.293 OS Version Number: 10.0 | 2022-07-18 12:47:02.293 Locale Setting: C | 2022-07-18 12:47:02.293 DLLs: DT_LocalsSuite_2158_64.dll, DT_LocalsSuite_64.dll, OFtenIndicatorSuite_2158_64.dll, OrderFlowImbalance_2158_64.dll, PRC1_2158_64.dll, PRC1_64.dll, UserContributedStudies_64.dll | 2022-07-18 12:47:02.294 Allowed protected custom studies: DT_LocalsSuite, OFtenIndicatorSuite, OFten_Indicators | 2022-07-18 12:47:02.294 Crash reporter started: true | 2022-07-18 12:47:02.294 File >> Disconnect selected. | 2022-07-18 12:47:18.756 Teton CME Order Routing | Waiting for socket receive thread to end | 2022-07-18 12:47:18.756 DTC Client socket (1) | CloseSocket call. | 2022-07-18 12:47:18.757 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-07-18 12:47:18.757 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2022-07-18 12:47:18.757 DTC Client socket (3) | CloseSocket call. | 2022-07-18 12:47:18.757 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-07-18 12:47:18.757 Teton CME Order Routing | Disconnected. | 2022-07-18 12:47:18.757 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2022-07-18 12:47:18.757 DTC Client socket (3) | Socket gracefully closed by remote side. | 2022-07-18 12:47:18.779 DTC Client socket (3) | Closed. | 2022-07-18 12:47:18.779 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-07-18 12:47:18.786 DTC Client socket (1) | Closed. | 2022-07-18 12:47:18.786 Teton CME Order Routing | Firm: Advantage/Stage5 | 2022-07-18 12:47:26.655 Teton CME Order Routing | Connecting to the server futurestrading14.sierracharts.com. Port 11093 | 2022-07-18 12:47:26.655 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-07-18 12:47:26.655 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-07-18 12:47:26.655 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2022-07-18 12:47:26.655 Teton CME Order Routing | Network connection to server complete. | 2022-07-18 12:47:26.690 Teton CME Order Routing | Starting socket receive thread. | 2022-07-18 12:47:26.690 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2022-07-18 12:47:26.690 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2022-07-18 12:47:26.797 Teton CME Order Routing | Sending logon request message. | 2022-07-18 12:47:26.797 Teton CME Order Routing | Received logon response. | 2022-07-18 12:47:27.304 Teton CME Order Routing | Server Name: SC DTC Server. Build=42789. | 2022-07-18 12:47:27.304 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2022-07-18 12:47:27.304 Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2022-07-18 12:47:27.304 Teton CME Order Routing | Trading is supported. | 2022-07-18 12:47:27.304 Teton CME Order Routing | Order cancel and replace is supported. | 2022-07-18 12:47:27.304 Teton CME Order Routing | OCO Orders supported. | 2022-07-18 12:47:27.304 Teton CME Order Routing | Bracket Orders supported. | 2022-07-18 12:47:27.304 Teton CME Order Routing | Connected to server complete. | 2022-07-18 12:47:27.304 Triggering next historical data download in queue. | 2022-07-18 12:47:27.305 Triggering next historical data download in queue. | 2022-07-18 12:47:27.305 Triggering next historical data download in queue. | 2022-07-18 12:47:27.305 Triggering next historical data download in queue. | 2022-07-18 12:47:27.305 Updated verified funded futures trading account ending date to: 2022-08-17 16:47:27 | 2022-07-18 12:47:27.305 Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. | 2022-07-18 12:47:27.305 No download requests in the queue to start downloads for. | 2022-07-18 12:47:27.305 No download requests in the queue to start downloads for. | 2022-07-18 12:47:27.305 No download requests in the queue to start downloads for. | 2022-07-18 12:47:27.305 No download requests in the queue to start downloads for. | 2022-07-18 12:47:27.305 Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2022-05-06 12:40:40.807443 | 2022-07-18 12:47:27.306 Updated verified funded futures trading account ending date to: 2022-08-17 16:47:27 | 2022-07-18 12:47:27.358 Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=550S1331 | 2022-07-18 12:47:27.362 Mapping MESU22_FUT_CME to MESU22. Service code: cme | 2022-07-18 12:47:27.607 Using symbol data fast lookup vector | 2022-07-18 12:47:27.607 SC DTC Delayed Exchange Data | Starting real-time market data updates for: MESU22_FUT_CME (MESU22). ID: 1 Service code: cme | 2022-07-18 12:47:27.607 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10043 | 2022-07-18 12:47:27.607 SC DTC Delayed Exchange Data | Requesting security definition data for: MESU22_FUT_CME (MESU22). ID: 1 | 2022-07-18 12:47:27.607 Added historical Intraday data request for MESU22_FUT_CME to the queue. | 2022-07-18 12:47:27.607 Intraday data recording state for symbol MESU22_FUT_CME is set to download 'Pending'. | 2022-07-18 12:47:27.607 Triggering next historical data download in queue. | 2022-07-18 12:47:27.607 DTC Client socket (3) | Creating socket. | 2022-07-18 12:47:27.607 DTC Client socket (3) | New receive buffer size: 5242880 | 2022-07-18 12:47:27.607 DTC Client socket (3) | Connecting to IP: 216.1.90.130. | 2022-07-18 12:47:27.607 Delaying start of download for MESU22_FUT_CME. | 2022-07-18 12:47:27.611 Mapping ZBU22_FUT_CME to ZBU22. Service code: cbot | 2022-07-18 12:47:27.612 SC DTC Delayed Exchange Data | Starting real-time market data updates for: ZBU22_FUT_CME (ZBU22). ID: 2 Service code: cbot | 2022-07-18 12:47:27.612 SC DTC Delayed Exchange Data | Requesting security definition data for: ZBU22_FUT_CME (ZBU22). ID: 2 | 2022-07-18 12:47:27.612 Added historical Intraday data request for ZBU22_FUT_CME to the queue. | 2022-07-18 12:47:27.612 Intraday data recording state for symbol ZBU22_FUT_CME is set to download 'Pending'. | 2022-07-18 12:47:27.612 Triggering next historical data download in queue. | 2022-07-18 12:47:27.612 SC DTC Delayed Exchange Data | Network connection to server complete. | 2022-07-18 12:47:27.652 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2022-07-18 12:47:27.652 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2022-07-18 12:47:27.652 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2022-07-18 12:47:27.719 SC DTC Delayed Exchange Data | Sending logon request message. | 2022-07-18 12:47:27.719 SC DTC Delayed Exchange Data | Received logon response. | 2022-07-18 12:47:28.352 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2022-07-18 12:47:28.352 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2022-07-18 12:47:28.352 SC DTC Delayed Exchange Data | Successfully connected. | 2022-07-18 12:47:28.352 SC DTC Delayed Exchange Data | Trading is not supported. | 2022-07-18 12:47:28.352 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: MESU22_FUT_CME -> MESU22 | 2022-07-18 12:47:28.352 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ZBU22_FUT_CME -> ZBU22 | 2022-07-18 12:47:28.352 SC DTC Delayed Exchange Data | Received security definition for symbol MESU22_FUT_CME | 2022-07-18 12:47:28.472 SC DTC Delayed Exchange Data | Received security definition for symbol ZBU22_FUT_CME | 2022-07-18 12:47:28.472 HD Request # 6 | Downloading Intraday chart data for MESU22_FUT_CME to the file MESU22_FUT_CME.scid. Service: cme | 2022-07-18 12:47:33.294 HD Request # 6 | Download start date-time: 2022-07-18 12:46:52.000000. File last date-time: 2022-07-18 12:46:52.088000 | 2022-07-18 12:47:33.295 HD Request # 6 | Using server: ds23.sierracharts.com port 10149 | 2022-07-18 12:47:33.295 Socket (4) | Creating socket. | 2022-07-18 12:47:33.295 Socket (4) | New receive buffer size: 5242880 | 2022-07-18 12:47:33.295 Socket (4) | Connecting to IP: 216.1.90.130. | 2022-07-18 12:47:33.295 HD Request # 6 | Setting DTC encoding to Binary VLS | 2022-07-18 12:47:33.398 HD Request # 6 | Sending historical data logon request message. | 2022-07-18 12:47:33.398 HD Request # 6 | Requesting Intraday data. Start date-time: 2022-07-18 12:46:52. Record interval: 1. Symbol: MESU22 | 2022-07-18 12:47:33.925 HD Request # 6 | Decompressing data. | 2022-07-18 12:47:33.980 HD Request # 6 | Receiving Intraday data for MESU22_FUT_CME starting at 2022-07-18 12:46:52.088000 | 2022-07-18 12:47:33.981 Socket (4) | CloseSocket call. | 2022-07-18 12:47:33.982 Socket (4) | Shutdown started. Waiting for graceful close. | 2022-07-18 12:47:33.982 Historical data download thread signaled to stop. | 2022-07-18 12:47:33.982 HD Request # 6 | Timestamp of first Intraday data file record written: 2022-07-18 12:46:52.088000. | 2022-07-18 12:47:33.982 HD Request # 6 | Received 33 Intraday data records from 2022-07-18 12:46:52.088000 to 2022-07-18 12:47:32.371000 (40.3 seconds) and wrote 33 records for MESU22_FUT_CME | 2022-07-18 12:47:33.982 HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2022-07-18 16:47:32.371000 | 2022-07-18 12:47:33.983 HD Request # 6 | Completion time: 0s. | 2022-07-18 12:47:33.983 HD Request # 6 | Intraday data download complete for MESU22_FUT_CME. Unique request ID: 7 | 2022-07-18 12:47:33.983 Removing historical data download ID 7. | 2022-07-18 12:47:33.983 Real-time Intraday chart data file updates started for MESU22_FUT_CME | 2022-07-18 12:47:33.983 Opened cached Intraday file: C:\SierraChart\Data\MESU22_FUT_CME.scid. Thread ID: 261556 | 2022-07-18 12:47:33.983 Intraday chart data file opened for MESU22_FUT_CME | 2022-07-18 12:47:33.983 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2022-07-18 12:47:33.983 Triggering next historical data download in queue. | 2022-07-18 12:47:33.983 HD Request # 7 | Downloading Intraday chart data for ZBU22_FUT_CME to the file ZBU22_FUT_CME.scid. Service: cbot | 2022-07-18 12:47:33.983 HD Request # 7 | Download start date-time: 2022-07-18 12:46:44.000000. File last date-time: 2022-07-18 12:46:44.046000 | 2022-07-18 12:47:33.983 HD Request # 7 | Using server: ds21.sierracharts.com port 10150 | 2022-07-18 12:47:33.983 Socket (5) | Creating socket. | 2022-07-18 12:47:33.983 Socket (5) | New receive buffer size: 5242880 | 2022-07-18 12:47:33.984 Socket (5) | Connecting to IP: 216.1.90.129. | 2022-07-18 12:47:33.984 Socket (4) | Socket gracefully closed by remote side. | 2022-07-18 12:47:34.037 Socket (4) | Closed. | 2022-07-18 12:47:34.037 HD Request # 7 | Setting DTC encoding to Binary VLS | 2022-07-18 12:47:34.086 HD Request # 7 | Sending historical data logon request message. | 2022-07-18 12:47:34.086 HD Request # 7 | Requesting Intraday data. Start date-time: 2022-07-18 12:46:44. Record interval: 1. Symbol: ZBU22 | 2022-07-18 12:47:34.614 HD Request # 7 | Decompressing data. | 2022-07-18 12:47:34.657 HD Request # 7 | Receiving Intraday data for ZBU22_FUT_CME starting at 2022-07-18 12:46:44.046000 | 2022-07-18 12:47:34.658 Socket (5) | CloseSocket call. | 2022-07-18 12:47:34.658 Historical data download thread signaled to stop. | 2022-07-18 12:47:34.658 Socket (5) | Shutdown started. Waiting for graceful close. | 2022-07-18 12:47:34.658 HD Request # 7 | Timestamp of first Intraday data file record written: 2022-07-18 12:46:44.046000. | 2022-07-18 12:47:34.658 HD Request # 7 | Received 11 Intraday data records from 2022-07-18 12:46:44.046000 to 2022-07-18 12:47:32.320000 (48.3 seconds) and wrote 11 records for ZBU22_FUT_CME | 2022-07-18 12:47:34.658 HD Request # 7 | Add time&sales data | Remembered last file record date-time: 2022-07-18 16:47:32.320000 | 2022-07-18 12:47:34.659 HD Request # 7 | Completion time: 1s. | 2022-07-18 12:47:34.659 HD Request # 7 | Intraday data download complete for ZBU22_FUT_CME. Unique request ID: 8 | 2022-07-18 12:47:34.659 Removing historical data download ID 8. | 2022-07-18 12:47:34.659 Real-time Intraday chart data file updates started for ZBU22_FUT_CME | 2022-07-18 12:47:34.659 Opened cached Intraday file: C:\SierraChart\Data\ZBU22_FUT_CME.scid. Thread ID: 261556 | 2022-07-18 12:47:34.659 Intraday chart data file opened for ZBU22_FUT_CME | 2022-07-18 12:47:34.659 HD Request # 7 | Enabling Intraday chart updating for symbol. | 2022-07-18 12:47:34.659 Triggering next historical data download in queue. | 2022-07-18 12:47:34.659 No download requests in the queue to start downloads for. | 2022-07-18 12:47:34.659 Socket (5) | Socket gracefully closed by remote side. | 2022-07-18 12:47:34.705 Socket (5) | Closed. | 2022-07-18 12:47:34.705 |