Support Board
Date/Time: Fri, 14 Mar 2025 18:11:09 +0000
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| [2022-06-23 07:41:53] |
| User598597 - Posts: 1 |
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Hello Support I have 2 days left on my Trial. I now wish to Open a Service Package 5 for 6 months . Each time I apply I am told I have 2 days to go. Can you supply a link so I can make a payment for the account Thank you Bill Morrow |
| [2022-06-23 15:42:04] |
| John - SC Support - Posts: 38669 |
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You need to have at least $10.00 in your account in order to set the package that you want for renewal. In this case, it would be easiest just to put in the funds that you will need now, that way it will automatically renew to Package 5 for six months in 2 days. That amount would be $172.80. You can add funds to your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit Then go back and select the package you want to renew to (Package 5 for 6 months) at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#ServicePackage Just be sure to select the Update/Set button and not the Update and Renew Now button. ------ We want to be sure that you are getting the correct package. We made a change recently where you need to be on Package 10 or higher in order to make any external connections or get real-time data. Therefore, packages 3 and 5 are just for testing/training using our Delayed Streaming Data. If you are still in your testing phase, then this is fine, but if you are wanting to connect to a trading service, then you will need to be on package 11 (equivalent to Package 5). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-24 08:38:11] |
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Service packages 3 and 5 do provide some real-time data. Refer to: Real-Time Data What Service Package to use would depend upon what you are doing with Sierra Chart. Let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-24 08:38:27
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