Support Board
Date/Time: Fri, 14 Mar 2025 19:01:30 +0000
Post From: New member
| [2022-06-23 15:42:04] |
| John - SC Support - Posts: 38669 |
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You need to have at least $10.00 in your account in order to set the package that you want for renewal. In this case, it would be easiest just to put in the funds that you will need now, that way it will automatically renew to Package 5 for six months in 2 days. That amount would be $172.80. You can add funds to your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit Then go back and select the package you want to renew to (Package 5 for 6 months) at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#ServicePackage Just be sure to select the Update/Set button and not the Update and Renew Now button. ------ We want to be sure that you are getting the correct package. We made a change recently where you need to be on Package 10 or higher in order to make any external connections or get real-time data. Therefore, packages 3 and 5 are just for testing/training using our Delayed Streaming Data. If you are still in your testing phase, then this is fine, but if you are wanting to connect to a trading service, then you will need to be on package 11 (equivalent to Package 5). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |