Support Board
Date/Time: Fri, 14 Mar 2025 18:08:03 +0000
No Live Data
View Count: 688
[2022-06-22 15:19:10] |
User468449 - Posts: 2 |
Just moved to Service Pack 11 using Denali - CQG(No Data - Order Routing Only) data through AMP. I finished all the agreements as required, but now are receiving the following error ID=4 Symbol not enable. Any suggestions on how to enable the symbols for live data? Thanks
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[2022-06-22 18:20:57] |
John - SC Support - Posts: 38669 |
The implication from what you are stating is that you need to change the setting for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support For Sierra Chart Data Feeds to Yes, as it sounds like it is set to No right now. After you do this, select File >> Disconnect followed by File >> Connect to Data Feed. If the setting above is already set to Yes, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2022-06-22 20:43:16] |
User468449 - Posts: 2 |
Thank you. It worked and back live.
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[2022-06-23 15:30:49] |
timobee - Posts: 3 |
I'm in the same boat here. Just getting set up and I have linked AMP via CQG(No Data - Order Routing Only) which appears to be connected, and I have Allow Support For Sierra Chart Data Feeds selected to "Yes". I have just purchased service package 12 Denali advanced MBO but can't seem to get data connected (I have tried disconnecting and connecting again) Hoping you can help please! Thank you |
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[2022-06-23 16:42:53] |
John - SC Support - Posts: 38669 |
Everything looks good, so we do not know off hand why you would be having an issue. Get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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