Support Board
Date/Time: Fri, 14 Mar 2025 17:18:56 +0000
Post From: No Live Data
| [2022-06-22 18:20:57] |
| John - SC Support - Posts: 38669 |
|
The implication from what you are stating is that you need to change the setting for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support For Sierra Chart Data Feeds to Yes, as it sounds like it is set to No right now. After you do this, select File >> Disconnect followed by File >> Connect to Data Feed. If the setting above is already set to Yes, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |