Support Board
Date/Time: Fri, 14 Mar 2025 18:08:01 +0000
15 min data delay
View Count: 647
| [2022-06-21 16:27:09] |
| User913238 - Posts: 8 |
|
Hello! Why do I see a data delay of 15 minutes? |
| [2022-06-21 17:59:01] |
| John - SC Support - Posts: 38669 |
|
You are not setup to get any real-time data from us. Our servers are showing that you are setup to get data from DTN IQ Feed. If you are setup to get data from DTN, then follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-21 18:48:13] |
| User913238 - Posts: 8 |
|
-Notice: Your Services Balance of 0.00 USD is too low to renew the Services activated on your account when they expire. You need a balance of at least 36 USD. You can view the Recurring Services. To activate and deactivate services on your account, go to the Services Activation page. (Current Usage Time Ending Date: 2022-07-06). You will need to make a payment of 36 USD. -2022-05-05: IMPORTANT Notice: Due to Symbol Settings changes, for continued access to the Denali Exchange Data Feed you may need to update to the current version. To update, refer to Fast Update. - 2022-06-13: IMPORTANT NOTICE: If you are not able to connect to CQG, Interactive Brokers, Rithmic, IQ Feed, or LMAX, then you need to change to Service Package 10 or higher. For complete details and a free evaluation of these packages, refer to this Support Board Posting. - 2022-05-19: Important Updated Notice. Refer to the changes related to Service Packages: Service Package Changes | Discontinued External Services | Reducing Overall Costs Posting has been updated with information here. - 2022-05-11: FTX Crypto currency exchange market data is now available. Symbols can be found through File >> Find Symbol >> FTX Crypto when using SC Data - All Services. - 2022-05-05: If you are using the Delayed Exchange Data Feed, then due to Symbol Settings changes you need to update to a recent version of Sierra Chart. We have not precisely examined what version or higher you need to be running. However, either the current version or version in approximately the last six months will be necessary. To update, refer to the Fast Update instructions. - 2022-04-10: Information about the New Chart Settings Windows. - 2022-03-01: Fully independent and zero transaction fee Teton Order Routing Service now available! For complete details refer to, Teton Order Routing Service. - Date 2022-02-02: For proper functioning of Continuous Futures Contract charts at the time of rollover, and when using back adjustments, it is necessary to update to the current version. Refer to Fast Update. - Date 2022-02-01: New NASDAQ TotalView data feed available for entire Sierra Chart user base. Provides Realtime and delayed data for NASDAQ/NYSE/AMEX stocks. - 2021-07-01: If you are using Market by Order data from the Denali Exchange Data Feed, it is necessary to update to version 2282 or higher to resolve a problem with Market by Order data stopping on a lost connection and not resuming. For instructions, refer to Fast Update. - 2021-06-03: Due to changes related to exchange compliance, to continue to receive Historical Daily data in Historical charts, effective June 7, 2021, it is necessary that you update to version 2268 or higher. For instructions, refer to Fast Update. - 2021-06-03: Due to changes related to exchange compliance, CME historical data will no longer be accessible through the DTC Protocol server in Sierra Chart. To continue to be able to use the File >> New Instance feature after June 15, 2021, it is necessary that you update to version 2268 or higher. For instructions, refer to Fast Update. -Version 2403 is available. To download, select Help >> Download Current Version. Refer to the What Is New page for the new features and improvements. |
| [2022-06-21 18:59:21] |
| John - SC Support - Posts: 38669 |
|
That is not your Message Log. That is your "System Message". We need your Message Log which is located under the Windows menu (Windows >> Message Log).
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-21 19:02:09] |
| User913238 - Posts: 8 |
|
Software version: 2247 64-bit | 2022-06-21 14:41:39.870 Primary Thread ID: 21764 | 2022-06-21 14:41:39.870 Usage end date: 2022-07-06 | 2022-06-21 14:41:39.870 Enabled for: Sierra Chart Historical Data Service. | 2022-06-21 14:41:39.870 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-06-21 14:41:39.870 Enabled for: Delayed Denali Exchange Data Feed. | 2022-06-21 14:41:39.870 Enabled for exchange2: fairx_exchange.data | 2022-06-21 14:41:39.870 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-06-21 14:41:39.870 Current selected Data/Trading service: IQFeed | 2022-06-21 14:41:39.870 Custom symbol settings values: disabled | 2022-06-21 14:41:39.870 Chart Update Interval: 500 | 2022-06-21 14:41:39.870 Intraday Data Storage Time Unit: 4 | 2022-06-21 14:41:39.870 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-06-21 14:41:39.870 2022-06-21 18:41:39 Local computer time in UTC | 2022-06-21 14:41:39.870 2022-06-21 14:41:39 Local computer time in SC Time Zone | 2022-06-21 14:41:39.870 2022-06-21 13:39:44 Server time in UTC | 2022-06-21 14:41:39.870 Local computer UTC time and Server UTC time difference: 2 seconds. | 2022-06-21 14:41:39.870 Program path: C:\SierraChart\ | 2022-06-21 14:41:39.870 Data Files path: C:\SierraChart\Data\ | 2022-06-21 14:41:39.870 OS Version Number: 10.0 | 2022-06-21 14:41:39.870 Locale Setting: C | 2022-06-21 14:41:39.870 DLLs: TG47Sierra.dll, TG47Sierra_64.dll, TradeGuider45 Studies.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-06-21 14:41:39.871 Allowed protected custom studies: | 2022-06-21 14:41:39.871 |
| [2022-06-21 19:08:46] |
| John - SC Support - Posts: 38669 |
|
We see you are setup to connect to DTN IQ Feed. But we need to see more of your Message Log in order to see if there is any specific message for why you are having a problem. Please follow these instructions, where we need for you to open a Chartbook with a chart in it, and then send us the Message Log, as that will give us the information we need: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-21 19:19:26] |
| User913238 - Posts: 8 |
|
Software version: 2247 64-bit | 2022-06-21 15:15:29.342 Primary Thread ID: 21764 | 2022-06-21 15:15:29.342 Usage end date: 2022-07-06 | 2022-06-21 15:15:29.342 Enabled for: Sierra Chart Historical Data Service. | 2022-06-21 15:15:29.342 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-06-21 15:15:29.342 Enabled for: Delayed Denali Exchange Data Feed. | 2022-06-21 15:15:29.342 Enabled for exchange2: fairx_exchange.data | 2022-06-21 15:15:29.342 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-06-21 15:15:29.342 Current selected Data/Trading service: IQFeed | 2022-06-21 15:15:29.342 Custom symbol settings values: disabled | 2022-06-21 15:15:29.342 Chart Update Interval: 500 | 2022-06-21 15:15:29.342 Intraday Data Storage Time Unit: 4 | 2022-06-21 15:15:29.342 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-06-21 15:15:29.342 2022-06-21 19:15:29 Local computer time in UTC | 2022-06-21 15:15:29.342 2022-06-21 15:15:29 Local computer time in SC Time Zone | 2022-06-21 15:15:29.342 2022-06-21 13:39:44 Server time in UTC | 2022-06-21 15:15:29.342 Local computer UTC time and Server UTC time difference: 2 seconds. | 2022-06-21 15:15:29.342 Program path: C:\SierraChart\ | 2022-06-21 15:15:29.342 Data Files path: C:\SierraChart\Data\ | 2022-06-21 15:15:29.342 OS Version Number: 10.0 | 2022-06-21 15:15:29.342 Locale Setting: C | 2022-06-21 15:15:29.342 DLLs: TG47Sierra.dll, TG47Sierra_64.dll, TradeGuider45 Studies.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-06-21 15:15:29.343 Allowed protected custom studies: | 2022-06-21 15:15:29.343 File >> Disconnect selected. | 2022-06-21 15:18:05.732 Socket (4) | CloseSocket call. | 2022-06-21 15:18:05.739 IQFeed | Disconnected from Level 2 port. | 2022-06-21 15:18:05.739 Socket (3) | CloseSocket call. | 2022-06-21 15:18:05.739 IQFeed | Disconnected from Lookup port. | 2022-06-21 15:18:05.739 Socket (2) | CloseSocket call. | 2022-06-21 15:18:05.739 IQFeed | Disconnected from Level 1 port. | 2022-06-21 15:18:05.739 Socket (1) | CloseSocket call. | 2022-06-21 15:18:05.739 IQFeed | Disconnected from Admin port. | 2022-06-21 15:18:05.739 Socket (4) | Shutdown started. Waiting for graceful close. | 2022-06-21 15:18:05.739 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-06-21 15:18:05.739 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-06-21 15:18:05.739 Socket (1) | Shutdown started. Waiting for graceful close. | 2022-06-21 15:18:05.739 Socket (3) | Close event error. Windows error code 10053: Программа на вашем хост-компьютере разорвала установленное подключение. | 2022-06-21 15:18:05.739 * Socket (3) | Socket gracefully closed by remote side. | 2022-06-21 15:18:05.740 Socket (3) | Closed. | 2022-06-21 15:18:05.740 IQFeed | Disconnected. | 2022-06-21 15:18:05.740 Socket (4) | Socket gracefully closed by remote side. | 2022-06-21 15:18:05.740 Socket (4) | Closed. | 2022-06-21 15:18:05.740 Socket (1) | Close event error. Windows error code 10053: Программа на вашем хост-компьютере разорвала установленное подключение. | 2022-06-21 15:18:05.746 * Socket (1) | Socket gracefully closed by remote side. | 2022-06-21 15:18:05.746 Socket (1) | Closed. | 2022-06-21 15:18:05.746 Socket (2) | Socket gracefully closed by remote side. | 2022-06-21 15:18:11.087 Socket (2) | Closed. | 2022-06-21 15:18:11.087 IQFeed | Connecting. | 2022-06-21 15:18:19.198 IQFeed | Starting interface software. | 2022-06-21 15:18:19.198 IQFeed | Connecting to Admin port 9300 | 2022-06-21 15:18:19.216 Socket (1) | Creating socket. | 2022-06-21 15:18:19.216 Socket (1) | New receive buffer size: 5242880 | 2022-06-21 15:18:19.216 Socket (1) | Connecting to IP: 127.0.0.1. | 2022-06-21 15:18:19.216 IQFeed | Connected to Admin port. | 2022-06-21 15:18:19.727 IQFeed | AdminMessage: S,REGISTER CLIENT APP COMPLETED, | 2022-06-21 15:18:19.729 IQFeed | AdminMessage: S,STATS,,,0,0,1,0,0,0,,,Not Connected,6.0.0.5,476654,0,0,,0.03,0.03,, | 2022-06-21 15:18:20.357 IQFeed | AdminMessage: S,STATS,,,0,0,1,0,0,0,,,Not Connected,6.0.0.5,476654,0,0,,0.10,0.05,, | 2022-06-21 15:18:21.354 IQFeed | AdminMessage: S,STATS,12.36.218.145,60003,500,0,1,0,0,0,Jun 21 3:18PM,Jun 21 03:18PM,Connected,6.0.0.5,476654,0.06,0.06,0.06,0.17,0.06,0.17, | 2022-06-21 15:18:22.356 IQFeed | Connecting to Level 1 port 5009 | 2022-06-21 15:18:22.357 Socket (2) | Creating socket. | 2022-06-21 15:18:22.357 Socket (2) | New receive buffer size: 5242880 | 2022-06-21 15:18:22.357 Socket (2) | Connecting to IP: 127.0.0.1. | 2022-06-21 15:18:22.357 IQFeed | Connected to Level 1 port. | 2022-06-21 15:18:22.369 IQFeed | Connecting to Lookup port 9100 | 2022-06-21 15:18:22.369 Socket (3) | Creating socket. | 2022-06-21 15:18:22.369 IQFeed | Connecting to Level 2 port (9200)... | 2022-06-21 15:18:22.369 Socket (3) | New receive buffer size: 5242880 | 2022-06-21 15:18:22.369 Socket (3) | Connecting to IP: 127.0.0.1. | 2022-06-21 15:18:22.369 IQFeed | Level 1 system message: KEY | 2022-06-21 15:18:22.369 IQFeed | Level 1 system message: SERVER CONNECTED | 2022-06-21 15:18:22.369 IQFeed | Level 1 system message: IP | 2022-06-21 15:18:22.369 IQFeed | Level 1 system message: CUST | 2022-06-21 15:18:22.369 Socket (4) | Creating socket. | 2022-06-21 15:18:22.369 Socket (4) | New receive buffer size: 5242880 | 2022-06-21 15:18:22.369 Socket (4) | Connecting to IP: 127.0.0.1. | 2022-06-21 15:18:22.369 IQFeed | Connected to Historical Data port. | 2022-06-21 15:18:22.371 IQFeed | Connected to server complete. | 2022-06-21 15:18:22.371 Triggering next historical data download in queue. | 2022-06-21 15:18:22.371 Triggering next historical data download in queue. | 2022-06-21 15:18:22.371 Triggering next historical data download in queue. | 2022-06-21 15:18:22.371 Triggering next historical data download in queue. | 2022-06-21 15:18:22.371 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2022-06-21 15:18:22.371 No download requests in the queue to start downloads for. | 2022-06-21 15:18:22.394 No download requests in the queue to start downloads for. | 2022-06-21 15:18:22.394 No download requests in the queue to start downloads for. | 2022-06-21 15:18:22.394 No download requests in the queue to start downloads for. | 2022-06-21 15:18:22.394 IQFeed | Connected to Level 2 port. | 2022-06-21 15:18:22.394 IQFeed | IQFeed Level 2 error: Account not authorized for Level II | 2022-06-21 15:18:22.394 IQFeed | Level 2 protocol is 5.0. | 2022-06-21 15:18:22.394 IQFeed | Starting real-time market data updates for: WMT. ID: 1 | 2022-06-21 15:18:22.395 IQFeed | Requesting security definition data for: WMT. ID: 1 | 2022-06-21 15:18:22.395 IQFeed | Using primary service for historical data for WMT | 2022-06-21 15:18:22.395 Added historical Intraday data request for WMT to the queue. | 2022-06-21 15:18:22.395 Intraday data recording state for symbol WMT is set to download 'Pending'. | 2022-06-21 15:18:22.395 Triggering next historical data download in queue. | 2022-06-21 15:18:22.395 Delaying start of download for WMT | 2022-06-21 15:18:22.395 IQFeed | Starting real-time market data updates for: QQQ. ID: 2 | 2022-06-21 15:18:22.395 IQFeed | Requesting security definition data for: QQQ. ID: 2 | 2022-06-21 15:18:22.395 IQFeed | Starting real-time market data updates for: BABA. ID: 3 | 2022-06-21 15:18:22.405 IQFeed | Requesting security definition data for: BABA. ID: 3 | 2022-06-21 15:18:22.405 IQFeed | Using primary service for historical data for BABA | 2022-06-21 15:18:22.405 Added historical Intraday data request for BABA to the queue. | 2022-06-21 15:18:22.405 Intraday data recording state for symbol BABA is set to download 'Pending'. | 2022-06-21 15:18:22.405 Triggering next historical data download in queue. | 2022-06-21 15:18:22.405 IQFeed | Starting real-time market data updates for: KWEB. ID: 4 | 2022-06-21 15:18:22.406 IQFeed | Requesting security definition data for: KWEB. ID: 4 | 2022-06-21 15:18:22.406 IQFeed | Using primary service for historical data for KWEB | 2022-06-21 15:18:22.406 Added historical Intraday data request for KWEB to the queue. | 2022-06-21 15:18:22.406 Intraday data recording state for symbol KWEB is set to download 'Pending'. | 2022-06-21 15:18:22.406 Triggering next historical data download in queue. | 2022-06-21 15:18:22.406 IQFeed | Starting real-time market data updates for: GOOGL. ID: 5 | 2022-06-21 15:18:22.406 IQFeed | Requesting security definition data for: GOOGL. ID: 5 | 2022-06-21 15:18:22.406 IQFeed | Using primary service for historical data for GOOGL | 2022-06-21 15:18:22.406 Added historical Intraday data request for GOOGL to the queue. | 2022-06-21 15:18:22.406 Intraday data recording state for symbol GOOGL is set to download 'Pending'. | 2022-06-21 15:18:22.406 Triggering next historical data download in queue. | 2022-06-21 15:18:22.406 IQFeed | Starting real-time market data updates for: AAPL. ID: 6 | 2022-06-21 15:18:22.407 IQFeed | Requesting security definition data for: AAPL. ID: 6 | 2022-06-21 15:18:22.407 IQFeed | Using primary service for historical data for AAPL | 2022-06-21 15:18:22.407 Added historical Intraday data request for AAPL to the queue. | 2022-06-21 15:18:22.407 Intraday data recording state for symbol AAPL is set to download 'Pending'. | 2022-06-21 15:18:22.407 Triggering next historical data download in queue. | 2022-06-21 15:18:22.407 IQFeed | Starting real-time market data updates for: BIDU. ID: 7 | 2022-06-21 15:18:22.408 IQFeed | Requesting security definition data for: BIDU. ID: 7 | 2022-06-21 15:18:22.408 IQFeed | Using primary service for historical data for BIDU | 2022-06-21 15:18:22.408 Added historical Intraday data request for BIDU to the queue. | 2022-06-21 15:18:22.408 Intraday data recording state for symbol BIDU is set to download 'Pending'. | 2022-06-21 15:18:22.408 Triggering next historical data download in queue. | 2022-06-21 15:18:22.408 IQFeed | Using primary service for historical data for QQQ | 2022-06-21 15:18:22.411 Added historical Intraday data request for QQQ to the queue. | 2022-06-21 15:18:22.411 Intraday data recording state for symbol QQQ is set to download 'Pending'. | 2022-06-21 15:18:22.411 Triggering next historical data download in queue. | 2022-06-21 15:18:22.411 IQFeed | Starting real-time market data updates for: KO. ID: 8 | 2022-06-21 15:18:22.488 IQFeed | Requesting security definition data for: KO. ID: 8 | 2022-06-21 15:18:22.488 IQFeed | Using primary service for historical data for KO | 2022-06-21 15:18:22.488 Added historical Intraday data request for KO to the queue. | 2022-06-21 15:18:22.488 Intraday data recording state for symbol KO is set to download 'Pending'. | 2022-06-21 15:18:22.488 Triggering next historical data download in queue. | 2022-06-21 15:18:22.488 IQFeed | Starting real-time market data updates for: ARKK. ID: 9 | 2022-06-21 15:18:22.675 IQFeed | Requesting security definition data for: ARKK. ID: 9 | 2022-06-21 15:18:22.675 HD Request # 27 | Downloading Intraday chart data for WMT to the file WMT.scid. Service: dtn | 2022-06-21 15:18:27.710 HD Request # 27 | Download start date-time: 2022-06-21 15:02:57.000000. File last date-time: 2022-06-21 15:02:57.000000 | 2022-06-21 15:18:27.710 HD Request # 27 | Requesting Tick data beginning at 2022-06-21 15:02:57 US Eastern Time. Request: HTT,WMT,20220621 150257,,,,,1,27,5000 | 2022-06-21 15:18:27.710 HD Request # 27 | Receiving historical Intraday Tick data for WMT | 2022-06-21 15:18:27.975 HD Request # 27 | Receiving Intraday data for WMT starting at 2022-06-21 15:02:57.000000 | 2022-06-21 15:18:27.975 HD Request # 27 | Timestamp of first Intraday data file record written: 2022-06-21 15:02:57.000000 | 2022-06-21 15:18:27.976 HD Request # 27 | Received 21 records from 2022-06-21 15:02:57.000000 to 2022-06-21 15:03:24.000000 (27.0 seconds) and wrote 8 records for WMT | 2022-06-21 15:18:27.976 HD Request # 27 | Completion time: 0s | 2022-06-21 15:18:27.976 HD Request # 27 | Intraday data download complete for WMT. Unique request ID: 26 | 2022-06-21 15:18:27.976 Removing historical data download ID 26. | 2022-06-21 15:18:27.976 Real-time Intraday chart data file updates started for WMT | 2022-06-21 15:18:27.976 Opened cached Intraday file: C:\SierraChart\Data\WMT.scid. Thread ID: 21764 | 2022-06-21 15:18:27.980 Intraday chart data file opened for WMT | 2022-06-21 15:18:27.980 HD Request # 27 | Enabling Intraday chart updating for symbol. | 2022-06-21 15:18:27.980 Triggering next historical data download in queue. | 2022-06-21 15:18:27.980 HD Request # 28 | Downloading Intraday chart data for BABA to the file BABA.scid. Service: dtn | 2022-06-21 15:18:27.980 HD Request # 28 | Download start date-time: 2022-06-21 15:03:00.000000. File last date-time: 2022-06-21 15:03:00.000000 | 2022-06-21 15:18:27.981 HD Request # 28 | Requesting Tick data beginning at 2022-06-21 15:03:00 US Eastern Time. Request: HTT,BABA,20220621 150300,,,,,1,28,5000 | 2022-06-21 15:18:27.981 Chart #10 has tagged chart #1 for full recalculation. Chartbook: WMT.Cht | 2022-06-21 15:18:28.032 Chart #11 has tagged chart #1 for full recalculation. Chartbook: WMT.Cht | 2022-06-21 15:18:28.033 Chart #12 has tagged chart #1 for full recalculation. Chartbook: WMT.Cht | 2022-06-21 15:18:28.033 Chart #13 has tagged chart #1 for full recalculation. Chartbook: WMT.Cht | 2022-06-21 15:18:28.111 Chart #4 has tagged chart #1 for full recalculation. Chartbook: WMT.Cht | 2022-06-21 15:18:28.175 HD Request # 28 | Receiving historical Intraday Tick data for BABA | 2022-06-21 15:18:28.258 HD Request # 28 | Receiving Intraday data for BABA starting at 2022-06-21 15:03:00.000000 | 2022-06-21 15:18:28.258 HD Request # 28 | Timestamp of first Intraday data file record written: 2022-06-21 15:03:00.000000 | 2022-06-21 15:18:28.258 HD Request # 28 | Received 81 records from 2022-06-21 15:03:00.000000 to 2022-06-21 15:03:26.000000 (26.0 seconds) and wrote 7 records for BABA | 2022-06-21 15:18:28.258 HD Request # 28 | Completion time: 1s | 2022-06-21 15:18:28.258 HD Request # 28 | Intraday data download complete for BABA. Unique request ID: 27 | 2022-06-21 15:18:28.258 Removing historical data download ID 27. | 2022-06-21 15:18:28.258 Real-time Intraday chart data file updates started for BABA | 2022-06-21 15:18:28.258 Opened cached Intraday file: C:\SierraChart\Data\BABA.scid. Thread ID: 21764 | 2022-06-21 15:18:28.263 Intraday chart data file opened for BABA | 2022-06-21 15:18:28.263 HD Request # 28 | Enabling Intraday chart updating for symbol. | 2022-06-21 15:18:28.263 Triggering next historical data download in queue. | 2022-06-21 15:18:28.263 HD Request # 29 | Downloading Intraday chart data for KWEB to the file KWEB.scid. Service: dtn | 2022-06-21 15:18:28.263 HD Request # 29 | Download start date-time: 2022-06-21 15:03:00.000000. File last date-time: 2022-06-21 15:03:00.000000 | 2022-06-21 15:18:28.263 HD Request # 29 | Requesting Tick data beginning at 2022-06-21 15:03:00 US Eastern Time. Request: HTT,KWEB,20220621 150300,,,,,1,29,5000 | 2022-06-21 15:18:28.263 Chart #6 has tagged chart #1 for full recalculation. Chartbook: baba.Cht | 2022-06-21 15:18:28.372 Chart #5 has tagged chart #1 for full recalculation. Chartbook: baba.Cht | 2022-06-21 15:18:28.382 Chart #4 has tagged chart #1 for full recalculation. Chartbook: baba.Cht | 2022-06-21 15:18:28.383 Chart #3 has tagged chart #1 for full recalculation. Chartbook: baba.Cht | 2022-06-21 15:18:28.384 WMT Daily #1 | Performing a full recalculation because it has been tagged. Chartbook: WMT.Cht | 2022-06-21 15:18:28.385 Chart: WMT Daily #1 | Study: TG_VSAScanner_4_7 | *** Fault during the loading of scanner for WMT. Possibly rollover is required. - 0 AddInfo = 1791D700 Scanner TF = 0 | 2022-06-21 15:18:28.495 Chart: WMT Daily #1 | Study: TG_VSAScanner_4_7 | *** Fault during the loading of scanner for WMT. Possibly rollover is required. - 0 AddInfo = 1791D690 Scanner TF = 1 | 2022-06-21 15:18:28.496 HD Request # 29 | Receiving historical Intraday Tick data for KWEB | 2022-06-21 15:18:28.535 HD Request # 29 | Receiving Intraday data for KWEB starting at 2022-06-21 15:03:00.000000 | 2022-06-21 15:18:28.535 HD Request # 29 | Timestamp of first Intraday data file record written: 2022-06-21 15:03:00.000000 | 2022-06-21 15:18:28.535 HD Request # 29 | Received 27 records from 2022-06-21 15:03:00.000000 to 2022-06-21 15:03:24.000000 (24.0 seconds) and wrote 4 records for KWEB | 2022-06-21 15:18:28.535 HD Request # 29 | Completion time: 0s | 2022-06-21 15:18:28.535 HD Request # 29 | Intraday data download complete for KWEB. Unique request ID: 28 | 2022-06-21 15:18:28.535 Removing historical data download ID 28. | 2022-06-21 15:18:28.535 Real-time Intraday chart data file updates started for KWEB | 2022-06-21 15:18:28.536 Opened cached Intraday file: C:\SierraChart\Data\KWEB.scid. Thread ID: 21764 | 2022-06-21 15:18:28.540 Intraday chart data file opened for KWEB | 2022-06-21 15:18:28.540 HD Request # 29 | Enabling Intraday chart updating for symbol. | 2022-06-21 15:18:28.540 Triggering next historical data download in queue. | 2022-06-21 15:18:28.540 HD Request # 30 | Downloading Intraday chart data for GOOGL to the file GOOGL.scid. Service: dtn | 2022-06-21 15:18:28.540 HD Request # 30 | Download start date-time: 2022-06-21 15:02:52.000000. File last date-time: 2022-06-21 15:02:52.000000 | 2022-06-21 15:18:28.540 HD Request # 30 | Requesting Tick data beginning at 2022-06-21 15:02:52 US Eastern Time. Request: HTT,GOOGL,20220621 150252,,,,,1,30,5000 | 2022-06-21 15:18:28.540 Chart #2 has tagged chart #1 for full recalculation. Chartbook: baba.Cht | 2022-06-21 15:18:28.667 Chart #8 has tagged chart #1 for full recalculation. Chartbook: baba.Cht | 2022-06-21 15:18:28.668 BABA Daily #1 | Performing a full recalculation because it has been tagged. Chartbook: baba.Cht | 2022-06-21 15:18:28.670 Chart #7 has tagged chart #1 for full recalculation. Chartbook: baba.Cht | 2022-06-21 15:18:28.674 HD Request # 30 | Receiving historical Intraday Tick data for GOOGL | 2022-06-21 15:18:28.809 HD Request # 30 | Receiving Intraday data for GOOGL starting at 2022-06-21 15:02:52.000000 | 2022-06-21 15:18:28.809 HD Request # 30 | Timestamp of first Intraday data file record written: 2022-06-21 15:02:52.000000 | 2022-06-21 15:18:28.810 HD Request # 30 | Received 10 records from 2022-06-21 15:02:52.000000 to 2022-06-21 15:03:24.000000 (32.0 seconds) and wrote 4 records for GOOGL | 2022-06-21 15:18:28.810 HD Request # 30 | Completion time: 0s | 2022-06-21 15:18:28.810 HD Request # 30 | Intraday data download complete for GOOGL. Unique request ID: 29 | 2022-06-21 15:18:28.810 Removing historical data download ID 29. | 2022-06-21 15:18:28.810 Real-time Intraday chart data file updates started for GOOGL | 2022-06-21 15:18:28.810 Opened cached Intraday file: C:\SierraChart\Data\GOOGL.scid. Thread ID: 21764 | 2022-06-21 15:18:28.816 Intraday chart data file opened for GOOGL | 2022-06-21 15:18:28.816 HD Request # 30 | Enabling Intraday chart updating for symbol. | 2022-06-21 15:18:28.816 Triggering next historical data download in queue. | 2022-06-21 15:18:28.816 HD Request # 31 | Downloading Intraday chart data for AAPL to the file AAPL.scid. Service: dtn | 2022-06-21 15:18:28.816 HD Request # 31 | Download start date-time: 2022-06-21 15:03:00.000000. File last date-time: 2022-06-21 15:03:00.000000 | 2022-06-21 15:18:28.817 HD Request # 31 | Requesting Tick data beginning at 2022-06-21 15:03:00 US Eastern Time. Request: HTT,AAPL,20220621 150300,,,,,1,31,5000 | 2022-06-21 15:18:28.817 Chart: WMT Daily #1 | Study: TG_VSAScanner_4_7 | WMT 15:18:28 Scan Attach has been performed - 2 | 2022-06-21 15:18:29.008 HD Request # 31 | Receiving historical Intraday Tick data for AAPL | 2022-06-21 15:18:29.113 HD Request # 31 | Receiving Intraday data for AAPL starting at 2022-06-21 15:03:00.000000 | 2022-06-21 15:18:29.113 HD Request # 31 | Timestamp of first Intraday data file record written: 2022-06-21 15:03:00.000000 | 2022-06-21 15:18:29.114 HD Request # 31 | Received 150 records from 2022-06-21 15:03:00.000000 to 2022-06-21 15:03:25.000000 (25.0 seconds) and wrote 7 records for AAPL | 2022-06-21 15:18:29.114 HD Request # 31 | Completion time: 1s | 2022-06-21 15:18:29.114 HD Request # 31 | Intraday data download complete for AAPL. Unique request ID: 30 | 2022-06-21 15:18:29.114 Removing historical data download ID 30. | 2022-06-21 15:18:29.114 Real-time Intraday chart data file updates started for AAPL | 2022-06-21 15:18:29.114 Opened cached Intraday file: C:\SierraChart\Data\AAPL.scid. Thread ID: 21764 | 2022-06-21 15:18:29.164 Intraday chart data file opened for AAPL | 2022-06-21 15:18:29.164 HD Request # 31 | Enabling Intraday chart updating for symbol. | 2022-06-21 15:18:29.164 Triggering next historical data download in queue. | 2022-06-21 15:18:29.164 HD Request # 32 | Downloading Intraday chart data for BIDU to the file BIDU.scid. Service: dtn | 2022-06-21 15:18:29.164 HD Request # 32 | Download start date-time: 2022-06-21 15:03:00.000000. File last date-time: 2022-06-21 15:03:00.000000 | 2022-06-21 15:18:29.165 HD Request # 32 | Requesting Tick data beginning at 2022-06-21 15:03:00 US Eastern Time. Request: HTT,BIDU,20220621 150300,,,,,1,32,5000 | 2022-06-21 15:18:29.165 Chart #2 has tagged chart #1 for full recalculation. Chartbook: AAPL.Cht | 2022-06-21 15:18:29.169 AAPL Daily #1 | Performing a full recalculation because it has been tagged. Chartbook: AAPL.Cht | 2022-06-21 15:18:29.171 Chart #7 has tagged chart #1 for full recalculation. Chartbook: AAPL.Cht | 2022-06-21 15:18:29.178 BABA Daily #1 | Performing a full recalculation because it has been tagged. Chartbook: baba.Cht | 2022-06-21 15:18:29.179 Chart: BABA Daily #1 | Study: TG_VSAScanner_4_7 | BABA 15:18:29 Scan Attach has been performed - 1 | 2022-06-21 15:18:29.272 Chart #8 has tagged chart #1 for full recalculation. Chartbook: AAPL.Cht | 2022-06-21 15:18:29.399 HD Request # 32 | Receiving historical Intraday Tick data for BIDU | 2022-06-21 15:18:29.436 HD Request # 32 | Receiving Intraday data for BIDU starting at 2022-06-21 15:03:00.000000 | 2022-06-21 15:18:29.436 HD Request # 32 | Timestamp of first Intraday data file record written: 2022-06-21 15:03:00.000000 | 2022-06-21 15:18:29.436 HD Request # 32 | Received 11 records from 2022-06-21 15:03:00.000000 to 2022-06-21 15:03:20.000000 (20.0 seconds) and wrote 5 records for BIDU | 2022-06-21 15:18:29.436 HD Request # 32 | Completion time: 0s | 2022-06-21 15:18:29.436 HD Request # 32 | Intraday data download complete for BIDU. Unique request ID: 31 | 2022-06-21 15:18:29.436 Removing historical data download ID 31. | 2022-06-21 15:18:29.436 Real-time Intraday chart data file updates started for BIDU | 2022-06-21 15:18:29.436 Opened cached Intraday file: C:\SierraChart\Data\BIDU.scid. Thread ID: 21764 | 2022-06-21 15:18:29.441 Intraday chart data file opened for BIDU | 2022-06-21 15:18:29.441 HD Request # 32 | Enabling Intraday chart updating for symbol. | 2022-06-21 15:18:29.441 Triggering next historical data download in queue. | 2022-06-21 15:18:29.441 HD Request # 33 | Downloading Intraday chart data for QQQ to the file QQQ.scid. Service: dtn | 2022-06-21 15:18:29.441 HD Request # 33 | Download start date-time: 2022-06-21 15:03:00.000000. File last date-time: 2022-06-21 15:03:00.000000 | 2022-06-21 15:18:29.441 HD Request # 33 | Requesting Tick data beginning at 2022-06-21 15:03:00 US Eastern Time. Request: HTT,QQQ,20220621 150300,,,,,1,33,5000 | 2022-06-21 15:18:29.441 Chart #5 has tagged chart #1 for full recalculation. Chartbook: AAPL.Cht | 2022-06-21 15:18:29.507 Chart #3 has tagged chart #1 for full recalculation. Chartbook: AAPL.Cht | 2022-06-21 15:18:29.519 Chart #4 has tagged chart #1 for full recalculation. Chartbook: BIDU.Cht | 2022-06-21 15:18:29.519 Chart #5 has tagged chart #1 for full recalculation. Chartbook: BIDU.Cht | 2022-06-21 15:18:29.519 BIDU Daily #1 | Performing a full recalculation because it has been tagged. Chartbook: BIDU.Cht | 2022-06-21 15:18:29.519 Chart #10 has tagged chart #1 for full recalculation. Chartbook: AAPL.Cht | 2022-06-21 15:18:29.523 Chart #4 has tagged chart #1 for full recalculation. Chartbook: AAPL.Cht | 2022-06-21 15:18:29.523 Chart #3 has tagged chart #1 for full recalculation. Chartbook: BIDU.Cht | 2022-06-21 15:18:29.668 Chart #8 has tagged chart #1 for full recalculation. Chartbook: BIDU.Cht | 2022-06-21 15:18:29.668 AAPL Daily #1 | Performing a full recalculation because it has been tagged. Chartbook: AAPL.Cht | 2022-06-21 15:18:29.668 Chart: AAPL Daily #1 | Study: TG_VSAScanner_4_7 | AAPL 15:18:29 Scan Attach has been performed - 3 | 2022-06-21 15:18:29.802 HD Request # 33 | Receiving historical Intraday Tick data for QQQ | 2022-06-21 15:18:29.917 HD Request # 33 | Receiving Intraday data for QQQ starting at 2022-06-21 15:03:00.000000 | 2022-06-21 15:18:29.917 HD Request # 33 | Timestamp of first Intraday data file record written: 2022-06-21 15:03:00.000000 | 2022-06-21 15:18:29.918 HD Request # 33 | Received 154 records from 2022-06-21 15:03:00.000000 to 2022-06-21 15:03:26.000000 (26.0 seconds) and wrote 7 records for QQQ | 2022-06-21 15:18:29.918 HD Request # 33 | Completion time: 0s | 2022-06-21 15:18:29.918 HD Request # 33 | Intraday data download complete for QQQ. Unique request ID: 32 | 2022-06-21 15:18:29.918 Removing historical data download ID 32. | 2022-06-21 15:18:29.919 Real-time Intraday chart data file updates started for QQQ | 2022-06-21 15:18:29.919 Opened cached Intraday file: C:\SierraChart\Data\QQQ.scid. Thread ID: 21764 | 2022-06-21 15:18:29.924 Intraday chart data file opened for QQQ | 2022-06-21 15:18:29.924 HD Request # 33 | Enabling Intraday chart updating for symbol. | 2022-06-21 15:18:29.924 Triggering next historical data download in queue. | 2022-06-21 15:18:29.924 HD Request # 34 | Downloading Intraday chart data for KO to the file KO.scid. Service: dtn | 2022-06-21 15:18:29.924 HD Request # 34 | Download start date-time: 2022-06-21 15:03:03.000000. File last date-time: 2022-06-21 15:03:03.000000 | 2022-06-21 15:18:29.924 HD Request # 34 | Requesting Tick data beginning at 2022-06-21 15:03:03 US Eastern Time. Request: HTT,KO,20220621 150303,,,,,1,34,5000 | 2022-06-21 15:18:29.924 Chart #2 has tagged chart #1 for full recalculation. Chartbook: BIDU.Cht | 2022-06-21 15:18:29.984 Chart #6 has tagged chart #1 for full recalculation. Chartbook: BIDU.Cht | 2022-06-21 15:18:29.985 Chart #7 has tagged chart #1 for full recalculation. Chartbook: BIDU.Cht | 2022-06-21 15:18:30.033 BIDU Daily #1 | Performing a full recalculation because it has been tagged. Chartbook: BIDU.Cht | 2022-06-21 15:18:30.104 Chart: BIDU Daily #1 | Study: TG_VSAScanner_4_7 | BIDU 15:18:30 Scan Attach has been performed - 4 | 2022-06-21 15:18:30.240 HD Request # 34 | Receiving historical Intraday Tick data for KO | 2022-06-21 15:18:30.358 HD Request # 34 | Receiving Intraday data for KO starting at 2022-06-21 15:03:03.000000 | 2022-06-21 15:18:30.358 HD Request # 34 | Timestamp of first Intraday data file record written: 2022-06-21 15:03:03.000000 | 2022-06-21 15:18:30.358 HD Request # 34 | Received 29 records from 2022-06-21 15:03:03.000000 to 2022-06-21 15:03:28.000000 (25.0 seconds) and wrote 7 records for KO | 2022-06-21 15:18:30.359 HD Request # 34 | Completion time: 1s | 2022-06-21 15:18:30.359 HD Request # 34 | Intraday data download complete for KO. Unique request ID: 33 | 2022-06-21 15:18:30.359 Removing historical data download ID 33. | 2022-06-21 15:18:30.359 Real-time Intraday chart data file updates started for KO | 2022-06-21 15:18:30.359 Opened cached Intraday file: C:\SierraChart\Data\KO.scid. Thread ID: 21764 | 2022-06-21 15:18:30.363 Intraday chart data file opened for KO | 2022-06-21 15:18:30.364 HD Request # 34 | Enabling Intraday chart updating for symbol. | 2022-06-21 15:18:30.364 Triggering next historical data download in queue. | 2022-06-21 15:18:30.364 No download requests in the queue to start downloads for. | 2022-06-21 15:18:30.364 |
| [2022-06-21 19:20:49] |
| User913238 - Posts: 8 |
|
I followed your instructions precisely
|
| [2022-06-21 19:30:41] |
| John - SC Support - Posts: 38669 |
|
We do see the following two times in your log: Socket (3) | Close event error. Windows error code 10053: Программа на вашем хост-компьютере разорвала установленное подключение. | 2022-06-21 15:18:05.739 *
This is a network error when the system was trying to connect to IQ Feed. Refer to the information here: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem But, after that, you were able to connect and we do not see any issues with getting data from IQ Feed. If you are still getting data that is delayed, then you will need to ask IQ Feed about this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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