Support Board
Date/Time: Tue, 26 Nov 2024 11:58:14 +0000
Historical Data Server Timing Out
View Count: 1072
| [2014-05-03 10:00:39] |
| RMF2 - Posts: 43 |
|
Historical data is not downloading. I posted this in a different user's request but I made a new post in case this is a different issue. Here's the messages from the log: Connecting to Open E Cry server: prod.openecry.com:9200... | 2014-05-03 05:46:29 HD Request # 1 - Downloading Intraday chart data for ZSX4 to the file ZSX4.scid. Service: scsrv | 2014-05-03 05:46:31 HD Request # 1 - Using server: ds4.sierracharts.com port 10049 | 2014-05-03 05:46:31 Connected to OEC. | 2014-05-03 05:46:33 Starting updates for: ZSX4 | 2014-05-03 05:46:33 Open E Cry tick subscription ID: 2 | 2014-05-03 05:46:33 HD Request # 1 - Timed out while trying to connect to the Sierra Chart historical data server. | 2014-05-03 05:46:51 HD Request # 1 - Received 0 records and wrote 0 records for ZSX4 | 2014-05-03 05:46:52 HD Request # 3 - Downloading Intraday chart data for ZSX4 to the file ZSX4.scid. Service: scsrv | 2014-05-03 05:46:52 HD Request # 3 - Using server: ds3.sierracharts.com port 10049 | 2014-05-03 05:46:52 HD Request # 3 - Timed out while trying to connect to the Sierra Chart historical data server. | 2014-05-03 05:47:12 HD Request # 3 - Received 0 records and wrote 0 records for ZSX4 | 2014-05-03 05:47:12 HD Request # 5 - Downloading Intraday chart data for ZSX4 to the file ZSX4.scid. Service: scsrv | 2014-05-03 05:47:12 HD Request # 5 - Using server: ds5.sierracharts.com port 10049 | 2014-05-03 05:47:12 HD Request # 5 - Timed out while trying to connect to the Sierra Chart historical data server. | 2014-05-03 05:47:32 HD Request # 5 - Received 0 records and wrote 0 records for ZSX4 | 2014-05-03 05:47:32 HD Request # 7 - Downloading Intraday chart data for ZSX4 to the file ZSX4.scid. Service: scsrv | 2014-05-03 05:47:32 HD Request # 7 - Using server: ds4.sierracharts.com port 10049 | 2014-05-03 05:47:32 HD Request # 7 - Timed out while trying to connect to the Sierra Chart historical data server. | 2014-05-03 05:47:52 HD Request # 7 - Received 0 records and wrote 0 records for ZSX4 | 2014-05-03 05:47:52 HD Request # 7 - Intraday download COMPLETE for ZSX4 | 2014-05-03 05:47:52 Real-time intraday chart data file updates started for ZSX4 | 2014-05-03 05:47:52 I have tried to download ZSN4, ZSX4, ZCN4, and ZCU4 and have experienced this with all of them. I thought it may have been something I changed in Chart Settings>>Advanced Settings>>Historical Pullback Data. But, I changed this back to "None", created a new file, and the data still doesn't download. Please advise. Thank you. |
| [2014-05-03 10:24:25] |
| |
|
You are running an older version of Sierra Chart. You need to update. There are changes with the historical data server protocol which require the newer versions of Sierra Chart. There is no way around this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: