Support Board
Date/Time: Mon, 25 Nov 2024 06:40:37 +0000
FREE-Trial Telephone Number Activation Does Not Work - Need Help
View Count: 1090
| [2022-06-01 20:15:14] |
| PharmaLuke - Posts: 2 |
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Dear Support Team, I tried to activate the free trial with the correct phone number format and country code, but I won't receive the Code via SMS. What should I do now? Could you activate the free trial? Yours faithfully, Luke |
| [2022-06-01 21:55:47] |
| John - SC Support - Posts: 36238 |
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We see that you have created 2 accounts, and that is the reason why you were not able to activate the trial - when you tried to login with the other account it created a "red flag" for our system and locked both accounts. You need to choose one of the accounts to go forward with and we will activate the trial for it and remove the other one. Let us know which account you want to use. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-02 01:40:11] |
| PharmaLuke - Posts: 2 |
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Ah I see, that's the problem. Please remove the second account and keep the one I created at first. (Pls keep PharmaLuke account, the one I'm responding with) Thanks for your help! |
| [2022-06-02 08:45:33] |
| User189129 - Posts: 2 |
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plese fix me too.
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| [2022-06-02 14:23:44] |
| John - SC Support - Posts: 36238 |
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PharmaLuke: We have removed the second account and activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-02 14:24:20] |
| John - SC Support - Posts: 36238 |
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User189129: Your trial is showing as active. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-18 15:27:56] |
| User312176 - Posts: 1 |
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hello, same probl with receveing the sms code. can I get account activated please? thought to post here instead new thread. #edit: fixed.managed to get the code by using a different number. thank you! Date Time Of Last Edit: 2022-06-19 15:56:55
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| [2024-01-02 03:39:53] |
| darrenn - Posts: 4 |
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Hi! Could you help to activate the trial for me too? I'm not able to get the SMS too Similar to User312176, I thought to post here instead of creating a new ticket Date Time Of Last Edit: 2024-01-02 03:41:43
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| [2024-01-02 03:54:21] |
| Sierra_Chart Engineering - Posts: 17172 |
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Your Sierra Chart account is now active.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-07 14:51:28] |
| M? Watanabe - Posts: 2 |
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Hello I too am new to this software and cannot get the trial to send a text message to my phone. I am using 1 ans my country code for the USA and my phone number following that. Do i need to input 011 instead of just 1? thank you.
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| [2024-01-08 13:39:52] |
| darrenn - Posts: 4 |
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I actually read somewhere in the documentation that nowadays phone number is no longer needed to activate the trial. The trial is already activated when we create an account and log in to the software on our laptop. Not sure though, have to wait for SC Support to reply.
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| [2024-01-08 16:27:44] |
| User333599 - Posts: 7 |
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Hello, I am new to this software, I cannot get the trial version of sending SMS to my mobile phone. Although the software has been activated, now it is limited to loading XAUUSD and EURUSD data, can you help me activate NYMEX delay data? thank you. Peter Lee |
| [2024-01-08 18:31:57] |
| John - SC Support - Posts: 36238 |
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M? Watanabe: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-08 18:33:17] |
| John - SC Support - Posts: 36238 |
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darrenn: I actually read somewhere in the documentation that nowadays phone number is no longer needed to activate the trial. The trial is already activated when we create an account and log in to the software on our laptop.
This not correct. You do have to go through the process to receive an SMS message in order to activate a trial. It used to be automatic, but that is no longer the process. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-08 18:33:47] |
| John - SC Support - Posts: 36238 |
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User333599: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-15 17:32:46] |
| Naive - Posts: 13 |
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Hi, The same issue here, I cannot activate my free trial with phone number. Best, |
| [2024-01-15 17:48:07] |
| John - SC Support - Posts: 36238 |
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Naive: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-15 19:12:29] |
| User155143 - Posts: 4 |
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Hi Support board, new user same issue here. Please help! Thank you!
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| [2024-01-15 22:22:05] |
| John - SC Support - Posts: 36238 |
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User155143: We see that you are currently on Package 11. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-15 22:46:44] |
| User155143 - Posts: 4 |
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That's correct, i just signed for 11 after realizing I need real time data
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| [2024-01-21 21:31:44] |
| User901793 - Posts: 1 |
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hi there, instead of making new thread , id request help here please i see telegram is the new sms verification for free trial? how do i do that, enter my telegram number and request? as the mobile sms i tried now does not work and says {"ERROR":"The entered SMS number number, or code is not valid. Make sure that you have copied the code correctly from the SMS message received."} sierra charts i copied the code correctly but still does not accept it thanks |
| [2024-01-22 00:42:25] |
| Sierra_Chart Engineering - Posts: 17172 |
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Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". To get started with Sierra Chart, follow the Sierra Chart setup instructions here: Sierra Chart Setup Instructions 1 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-23 17:45:38] |
| User368077 - Posts: 1 |
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Dear Support Team, I tried to activate the free trial with the correct phone number format and country code, but I won't receive the Code via SMS. What should I do now? Could you activate the free trial? |
| [2024-03-29 01:41:06] |
| Sierra_Chart Engineering - Posts: 17172 |
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Your Sierra Chart account is active now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-29 01:41:15
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| [2024-03-29 21:34:48] |
| Superscalp611441 - Posts: 2 |
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same with my account help
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