Support Board
Date/Time: Thu, 13 Mar 2025 06:19:48 +0000
how did connect CME trading datafeed
View Count: 670
| [2022-05-27 05:47:42] |
| User359273 - Posts: 26 |
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As i reading the sc important notice ,i know that the engineering is busying on SC development , but i am as a customer,only requirement is quickly to connecting my trading account.so i want to get help how to connecting my CME trading like before. 1 According the indicate i finished the document sign and seting by step buy step. the result is disconnect my trading account. so can give me a detail instruction like ：1:Global setting Current selected service which do i selected 2:Common setting what do i need to do 3:Sierra Chart Sever Settings how do i set for anyway i just want to get the normal useing as like before. before version is not my setting, as my friend is gone, i am a new operation as i used SC more than 5 years. |
| [2022-05-27 07:16:51] |
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.so i want to get help how to connecting my CME trading like before. We can see you are using Interactive Brokers so you do you have an account with them? This does indicate a successful connection: | Verified trading account ending date: 2022-06-18
Here are the detailed instructions to connect Sierra Chart to Interactive Brokers: Interactive Brokers Trading Service: Setup Instructions Let us know if you need more help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-27 07:17:14
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| [2022-05-27 07:28:17] |
| User359273 - Posts: 26 |
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I think may have some mistake with the conversation i have an account with Dorman trading,and i buy the : 10 - Standard + Denali Data Feed (For 6 Months) - 172.8 USD / 6 Months. now i cannot connect my trading account, so i want to know how to setting, that can be connecting my trading account. 1:Global setting Current selected service which do i selected ? 2:Common setting what do i need to do ? 3:Sierra Chart Sever Settings how do i set for ? anyway i just want to get the normal useing as like before. |
| [2022-05-27 14:06:42] |
| John - SC Support - Posts: 38621 |
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What order routing service are you using with Dorman - it sounds like you are probably setup with CQG, but let us know for sure so we can point you to the correct instructions.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-27 14:37:40] |
| User359273 - Posts: 26 |
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i ask the broker, the order routing service is CQG. so please give me the indication of correct instructions. Thanks. |
| [2022-05-27 15:39:04] |
| User359273 - Posts: 26 |
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i ask the broker, the order routing service is CQG. so please give me the indication of correct instructions. Thanks. |
| [2022-05-27 16:03:09] |
| John - SC Support - Posts: 38621 |
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Follow the instructions at the following link to connect your Sierra Chart to CQG: CQG Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-29 15:33:58] |
| User359273 - Posts: 26 |
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John, many thanks to your help and below have some question i need to solve. 1:Message log show: chartbook sharing: Disconnect from the server chartbook sharing: Data feed disconnected from the server 2:when i click the file and open chartbook, which i used to be using. The range bar is not display. also the TPO and market deeps are not display. Screen is blank of range bar, TPO and Market deeps. Based the above question, should i need Active the below: 1 Full CME Group Active 33USD/month yes or no 2 Full CME Group for nonprofessional Trading accounts 3.5USD/month option 3 CME non-professional top of book 1.25usd/month option 4 CME with Market Depth for nonprofessional Trading account 11USD/month yes or no |
Private File Private File Attachment Deleted. |
| [2022-05-31 15:32:04] |
| John - SC Support - Posts: 38621 |
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First, we need to see your message log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. ---------------- Second, with regards to the exchanges to activate, you have activated more exchanges than you needed. If you want Market Depth for all symbols traded on the CME Group, then the one exchange for Full CME Group with Market Depth for Non-Professional Trading Accounts is all you need. Deactivate the others. If you want some other combination of data, then let us know what you want and we can tell you which exchanges you need and do not need. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-31 15:42:15] |
| User359273 - Posts: 26 |
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Software version: 2394 64-bit | 2022-05-31 15:39:57.002 Primary Thread ID: 10296 | 2022-05-31 15:39:57.002 Usage end date: 2022-11-25 | 2022-05-31 15:39:57.002 Enabled for: Sierra Chart Historical Data Service. | 2022-05-31 15:39:57.002 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-05-31 15:39:57.002 Enabled for: Delayed Denali Exchange Data Feed. | 2022-05-31 15:39:57.002 Enabled for exchange2: CME | 2022-05-31 15:39:57.002 Enabled for exchange2: CBOT (Trading Account Required) | 2022-05-31 15:39:57.002 Enabled for exchange2: COMEX (Trading Account Required) | 2022-05-31 15:39:57.002 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-05-31 15:39:57.002 Enabled for exchange2: fairx_exchange.data | 2022-05-31 15:39:57.002 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-05-31 15:39:57.002 Current selected Data/Trading service: CQG WebAPI | 2022-05-31 15:39:57.002 Custom symbol settings values: enabled | 2022-05-31 15:39:57.002 Chart Update Interval: 500 | 2022-05-31 15:39:57.002 Intraday Data Storage Time Unit: 0 | 2022-05-31 15:39:57.002 Time Zone: +00:00:00 (UTC+00) | 2022-05-31 15:39:57.002 2022-05-31 15:39:57 Local computer time in UTC | 2022-05-31 15:39:57.002 2022-05-31 15:39:57 Local computer time in SC Time Zone | 2022-05-31 15:39:57.002 2022-05-31 11:39:24 Server time in UTC | 2022-05-31 15:39:57.002 Local computer UTC time and Server UTC time difference: 43 seconds. | 2022-05-31 15:39:57.002 Notice: Your computer's clock is off by 43 seconds. For help with this, press the 'Send for Analysis' button. | 2022-05-31 15:39:57.002 Program path: C:\SC\ | 2022-05-31 15:39:57.002 Data Files path: C:\SC\Data\ | 2022-05-31 15:39:57.002 OS Version Number: 10.0 | 2022-05-31 15:39:57.002 Locale Setting: C | 2022-05-31 15:39:57.002 DLLs: UserContributedStudies_64.dll | 2022-05-31 15:39:57.004 Allowed protected custom studies: | 2022-05-31 15:39:57.004 Crash reporter started: true | 2022-05-31 15:39:57.004 Socket (5) | CloseSocket call. | 2022-05-31 15:40:00.363 Socket (5) | Shutdown started. Waiting for graceful close. | 2022-05-31 15:40:00.363 Historical data download thread signaled to stop. | 2022-05-31 15:40:00.363 HD Request # 76 | Timestamp of first Intraday data file record written: 2022-05-31 11:23:02.992000. | 2022-05-31 15:40:00.364 HD Request # 76 | Received 28464 Intraday data records from 2022-05-31 11:22:52.204000 to 2022-05-31 15:40:28.283003 (4.3 hours) and wrote 28463 records for F.US.JY6M22 | 2022-05-31 15:40:00.364 HD Request # 76 | Add time&sales data | Remembered last file record date-time: 2022-05-31 15:40:28.283003 | 2022-05-31 15:40:00.371 HD Request # 76 | Completion time: 9s. | 2022-05-31 15:40:00.371 HD Request # 76 | Intraday data download complete for F.US.JY6M22. Unique request ID: 116 | 2022-05-31 15:40:00.371 Removing historical data download ID 116. | 2022-05-31 15:40:00.371 Real-time Intraday chart data file updates started for F.US.JY6M22 | 2022-05-31 15:40:00.371 Intraday chart data file opened for F.US.JY6M22 | 2022-05-31 15:40:00.371 HD Request # 76 | Enabling Intraday chart updating for symbol. | 2022-05-31 15:40:00.371 Triggering next historical data download in queue. | 2022-05-31 15:40:00.371 HD Request # 77 | Downloading Intraday chart data for F.US.CLEN22 to the file F.US.CLEN22.scid. Service: nymex | 2022-05-31 15:40:00.371 HD Request # 77 | Download start date-time: 2022-05-31 11:22:50.000000. File last date-time: 2022-05-31 11:22:50.825000 | 2022-05-31 15:40:00.372 HD Request # 77 | Using server: ds23.sierracharts.com port 80 | 2022-05-31 15:40:00.372 Socket (4) | Creating socket. | 2022-05-31 15:40:00.372 Socket (4) | New receive buffer size: 5242880 | 2022-05-31 15:40:00.372 Socket (4) | Connecting to IP: 216.1.90.130. | 2022-05-31 15:40:00.372 Error creating/opening the file for exporting bar data. Error: Windows error code 3: 系统找不到指定的路径。 | 2022-05-31 15:40:00.455 * Error creating/opening the file for exporting bar data. Error: Windows error code 3: 系统找不到指定的路径。 | 2022-05-31 15:40:00.475 * Socket (5) | Socket gracefully closed by remote side. | 2022-05-31 15:40:00.549 Socket (5) | Closed. | 2022-05-31 15:40:00.550 HD Request # 77 | Setting DTC encoding to Binary VLS | 2022-05-31 15:40:00.835 HD Request # 77 | Sending historical data logon request message. | 2022-05-31 15:40:00.835 HD Request # 77 | Requesting Intraday data. Start date-time: 2022-05-31 11:22:50. Record interval: 0. Symbol: CLN22 | 2022-05-31 15:40:01.051 HD Request # 77 | Decompressing data. | 2022-05-31 15:40:02.018 HD Request # 77 | Receiving Intraday data for F.US.CLEN22 starting at 2022-05-31 11:22:50.714000 | 2022-05-31 15:40:02.018 SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=17, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-43.9 seconds, DataCompRatio=1.33, UncompressedBytes=6904, CompressionTime=0.000529(secs), NumCompressions=118, Source=192.81.56.146 | 2022-05-31 15:40:05.583 DTC Client socket (2) | Connect event error. Windows error code 10060: 由于连接方在一段时间后没有正确答复或连接的主机没有反应，连接尝试失败。 | 2022-05-31 15:40:10.495 * DTC Client socket (2) | CloseSocket call. | 2022-05-31 15:40:10.496 DTC Client socket (2) | Closed. | 2022-05-31 15:40:10.496 DTC Client socket (0) | CloseSocket call. | 2022-05-31 15:40:10.496 SC Data - All Services | Disconnected from the server. | 2022-05-31 15:40:10.496 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-05-31 15:40:10.496 SC Data - All Services | Connecting to the server 10.1.49.101. Port 443 | 2022-05-31 15:40:12.498 DTC Client socket (2) | Creating socket. | 2022-05-31 15:40:12.498 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-05-31 15:40:12.498 DTC Client socket (2) | Connecting to IP: 10.1.49.101. | 2022-05-31 15:40:12.498 SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=8, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-44.1 seconds, DataCompRatio=1.47, UncompressedBytes=1035, CompressionTime=0.000181(secs), NumCompressions=11, Source=10.1.49.102 | 2022-05-31 15:40:15.301 HD Request # 77 | Timestamp of first Intraday data file record written: 2022-05-31 11:22:54.269000. | 2022-05-31 15:40:25.474 SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=16, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-43.9 seconds, DataCompRatio=1.36, UncompressedBytes=9142, CompressionTime=0.000685(secs), NumCompressions=153, Source=192.81.56.146 | 2022-05-31 15:40:25.580 Error creating/opening the file for exporting bar data. Error: Windows error code 3: 系统找不到指定的路径。 | 2022-05-31 15:40:25.990 * Error creating/opening the file for exporting bar data. Error: Windows error code 3: 系统找不到指定的路径。 | 2022-05-31 15:40:26.024 * Socket (4) | CloseSocket call. | 2022-05-31 15:40:31.073 Socket (4) | Shutdown started. Waiting for graceful close. | 2022-05-31 15:40:31.073 Historical data download thread signaled to stop. | 2022-05-31 15:40:31.073 HD Request # 77 | Received 86185 Intraday data records from 2022-05-31 11:22:50.714000 to 2022-05-31 15:40:43.583000 (4.3 hours) and wrote 86181 records for F.US.CLEN22 | 2022-05-31 15:40:31.074 HD Request # 77 | Add time&sales data | Remembered last file record date-time: 2022-05-31 15:40:43.583000 | 2022-05-31 15:40:31.080 HD Request # 77 | Completion time: 31s. | 2022-05-31 15:40:31.080 HD Request # 77 | Intraday data download complete for F.US.CLEN22. Unique request ID: 117 | 2022-05-31 15:40:31.080 Removing historical data download ID 117. | 2022-05-31 15:40:31.080 Real-time Intraday chart data file updates started for F.US.CLEN22 | 2022-05-31 15:40:31.080 Intraday chart data file opened for F.US.CLEN22 | 2022-05-31 15:40:31.080 HD Request # 77 | Enabling Intraday chart updating for symbol. | 2022-05-31 15:40:31.080 Triggering next historical data download in queue. | 2022-05-31 15:40:31.080 HD Request # 78 | Downloading Intraday chart data for F.US.CPEN22 to the file F.US.CPEN22.scid. Service: comex | 2022-05-31 15:40:31.081 HD Request # 78 | Download start date-time: 2022-05-31 11:22:35.000000. File last date-time: 2022-05-31 11:22:35.094000 | 2022-05-31 15:40:31.081 HD Request # 78 | Using server: ds21.sierracharts.com port 80 | 2022-05-31 15:40:31.081 Socket (5) | Creating socket. | 2022-05-31 15:40:31.081 Socket (5) | New receive buffer size: 5242880 | 2022-05-31 15:40:31.081 Socket (5) | Connecting to IP: 216.1.90.129. | 2022-05-31 15:40:31.081 Socket (4) | Socket gracefully closed by remote side. | 2022-05-31 15:40:31.290 Socket (4) | Closed. | 2022-05-31 15:40:31.290 Error creating/opening the file for exporting bar data. Error: Windows error code 3: 系统找不到指定的路径。 | 2022-05-31 15:40:31.469 * Error creating/opening the file for exporting bar data. Error: Windows error code 3: 系统找不到指定的路径。 | 2022-05-31 15:40:31.485 * DTC Client socket (2) | Connect event error. Windows error code 10060: 由于连接方在一段时间后没有正确答复或连接的主机没有反应，连接尝试失败。 | 2022-05-31 15:40:33.550 * DTC Client socket (2) | CloseSocket call. | 2022-05-31 15:40:33.550 DTC Client socket (0) | CloseSocket call. | 2022-05-31 15:40:33.550 SC Data - All Services | Disconnected from the server. | 2022-05-31 15:40:33.550 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-05-31 15:40:33.550 DTC Client socket (2) | Closed. | 2022-05-31 15:40:33.551 HD Request # 78 | Setting DTC encoding to Binary VLS | 2022-05-31 15:40:34.512 HD Request # 78 | Sending historical data logon request message. | 2022-05-31 15:40:34.512 HD Request # 78 | Requesting Intraday data. Start date-time: 2022-05-31 11:22:35. Record interval: 0. Symbol: HGN22 | 2022-05-31 15:40:35.179 SC Data - All Services | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=8, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-44.1 seconds, DataCompRatio=1.43, UncompressedBytes=1097, CompressionTime=0.000192(secs), NumCompressions=12, Source=10.1.49.102 | 2022-05-31 15:40:35.304 HD Request # 78 | Decompressing data. | 2022-05-31 15:40:35.381 SC Data - All Services | Connecting to the server 10.1.49.101. Port 443 | 2022-05-31 15:40:35.551 DTC Client socket (2) | Creating socket. | 2022-05-31 15:40:35.551 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-05-31 15:40:35.551 DTC Client socket (2) | Connecting to IP: 10.1.49.101. | 2022-05-31 15:40:35.551 |
| [2022-05-31 21:33:41] |
| John - SC Support - Posts: 38621 |
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We are not seeing anything regarding chartbooks in your log, but we do see the following: Error creating/opening the file for exporting bar data. Error: Windows error code 3: 系统找不到指定的路径。 | 2022-05-31 15:40:31.469 * Error creating/opening the file for exporting bar data. Error: Windows error code 3: 系统找不到指定的路径。 | 2022-05-31 15:40:31.485 * DTC Client socket (2) | Connect event error. Windows error code 10060: 由于连接方在一段时间后没有正确答复或连接的主机没有反应，连接尝试失败。 | 2022-05-31 15:40:33.550 * The first and second lines are stating that there is an issue saving data to a file. Make sure you have proper permissions to write to that file and that the drive is not full. The last entry is stating that you are having a network error. Refer to the following: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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