Support Board
Date/Time: Wed, 12 Mar 2025 16:50:03 +0000
Cant make a trade
View Count: 462
| [2022-05-16 22:33:55] |
| User644439 - Posts: 13 |
|
Getting a socket closed on remote side error, also, now when i try to trade the message log does not update at all? see message log pasted below, thanks: Software version: 2276 64-bit | 2022-05-16 20:30:24.734 Primary Thread ID: 11556 | 2022-05-16 20:30:24.734 Usage end date: 2022-05-21 | 2022-05-16 20:30:24.734 Enabled for: Advanced Features 2. | 2022-05-16 20:30:24.734 Enabled for: Sierra Chart Historical Data Service. | 2022-05-16 20:30:24.734 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-05-16 20:30:24.734 Enabled for: Delayed Denali Exchange Data Feed. | 2022-05-16 20:30:24.734 Enabled for exchange2: NYMEX | 2022-05-16 20:30:24.734 Enabled for exchange2: fairx_exchange.data | 2022-05-16 20:30:24.734 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-05-16 20:30:24.734 Current selected Data/Trading service: CQG WebAPI | 2022-05-16 20:30:24.734 Custom symbol settings values: enabled | 2022-05-16 20:30:24.734 Chart Update Interval: 500 | 2022-05-16 20:30:24.734 Intraday Data Storage Time Unit: 0 | 2022-05-16 20:30:24.734 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2022-05-16 20:30:24.734 2022-05-16 19:30:24 Local computer time in UTC | 2022-05-16 20:30:24.734 2022-05-16 20:30:24 Local computer time in SC Time Zone | 2022-05-16 20:30:24.734 2022-05-16 19:20:49 Server time in UTC | 2022-05-16 20:30:24.734 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-05-16 20:30:24.734 Program path: C:\SierraChart\ | 2022-05-16 20:30:24.734 Data Files path: C:\SierraChart\Data\ | 2022-05-16 20:30:24.734 OS Version Number: 10.0 | 2022-05-16 20:30:24.734 Locale Setting: C | 2022-05-16 20:30:24.734 DLLs: UserContributedStudies_64.dll | 2022-05-16 20:30:24.734 Allowed protected custom studies: | 2022-05-16 20:30:24.734 THIS IS MY MESSAGE LOG ON START UP, THANKS. Reading Internal Order ID file. | 2022-05-16 20:39:32.841 Reading Trade Orders file. | 2022-05-16 20:39:32.897 Reading Trade Positions file. | 2022-05-16 20:39:32.898 Reading Trade Account Data files. | 2022-05-16 20:39:32.898 UDPListener (1572). Port 22904 | Listening on UDP port 22904. | 2022-05-16 20:39:32.911 Software version: 2276 64-bit | 2022-05-16 20:39:32.912 Primary Thread ID: 30388 | 2022-05-16 20:39:32.912 Usage end date: 2022-05-21 | 2022-05-16 20:39:32.912 Enabled for: Advanced Features 2. | 2022-05-16 20:39:32.912 Enabled for: Sierra Chart Historical Data Service. | 2022-05-16 20:39:32.912 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-05-16 20:39:32.912 Enabled for: Delayed Denali Exchange Data Feed. | 2022-05-16 20:39:32.912 Enabled for exchange2: NYMEX | 2022-05-16 20:39:32.912 Enabled for exchange2: fairx_exchange.data | 2022-05-16 20:39:32.912 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-05-16 20:39:32.912 Current selected Data/Trading service: CQG WebAPI | 2022-05-16 20:39:32.912 Custom symbol settings values: enabled | 2022-05-16 20:39:32.912 Chart Update Interval: 500 | 2022-05-16 20:39:32.912 Intraday Data Storage Time Unit: 0 | 2022-05-16 20:39:32.912 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2022-05-16 20:39:32.912 2022-05-16 19:39:32 Local computer time in UTC | 2022-05-16 20:39:32.912 2022-05-16 20:39:32 Local computer time in SC Time Zone | 2022-05-16 20:39:32.912 2022-05-16 19:39:31 Server time in UTC | 2022-05-16 20:39:32.912 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-05-16 20:39:32.912 Program path: C:\SierraChart\ | 2022-05-16 20:39:32.912 Data Files path: C:\SierraChart\Data\ | 2022-05-16 20:39:32.912 OS Version Number: 10.0 | 2022-05-16 20:39:32.912 Locale Setting: C | 2022-05-16 20:39:32.912 DLLs: UserContributedStudies_64.dll | 2022-05-16 20:39:32.912 Allowed protected custom studies: | 2022-05-16 20:39:32.912 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2022-05-16 20:39:32.929 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-05-16 20:39:32.946 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-05-16 20:39:32.997 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-05-16 20:39:32.997 Received 5 login tokens. | 2022-05-16 20:39:33.101 Symbol settings MD5 received. Request ID: 1. | 2022-05-16 20:39:34.425 Symbol settings are up-to-date for cqg. | 2022-05-16 20:39:34.425 Files to Open on Startup | Opening file: Trading Chartbook.Cht | 2022-05-16 20:39:37.217 F.US.CLEM22 1 Min #2 | Reloading chart. | 2022-05-16 20:39:37.276 F.US.CLEM22 1 Min #5 | Reloading chart. | 2022-05-16 20:39:37.327 F.US.CLEM22 1 Min #4 | Reloading chart. | 2022-05-16 20:39:37.337 F.US.CLEM22 5 Min #6 | Reloading chart. | 2022-05-16 20:39:37.367 F.US.CLEM22 5 Min #1 | Reloading chart. | 2022-05-16 20:39:37.404 F.US.CLEM22 15 Min #3 | Reloading chart. | 2022-05-16 20:39:37.442 F.US.CLEM22 60 Min #7 | Reloading chart. | 2022-05-16 20:39:37.481 F.US.CLEM22 1 Min #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-05-16 20:39:38.249 Mapping F.US.CLEM22 to CLM22. Service code: nymex | 2022-05-16 20:39:38.282 Starting DelayedDownloadMonitoringTimer | 2022-05-16 20:39:38.282 Starting HDTimeoutTimer | 2022-05-16 20:39:38.282 Added historical Intraday data request for F.US.CLEM22 to the queue. | 2022-05-16 20:39:38.283 Intraday data recording state for symbol F.US.CLEM22 is set to download 'Pending'. | 2022-05-16 20:39:38.283 Triggering next historical data download in queue. | 2022-05-16 20:39:38.283 HD Request # 1 | Downloading Intraday chart data for F.US.CLEM22 to the file F.US.CLEM22.scid. Service: nymex | 2022-05-16 20:39:38.284 HD Request # 1 | Download start date-time: 2022-05-16 20:39:14.000000. File last date-time: 2022-05-16 20:39:14.056000 | 2022-05-16 20:39:38.284 HD Request # 1 | Using server: ds23.sierracharts.com port 10149 | 2022-05-16 20:39:38.284 Socket (1) | Creating socket. | 2022-05-16 20:39:38.284 Socket (1) | New receive buffer size: 5242880 | 2022-05-16 20:39:38.284 Socket (1) | Connecting to IP: 216.1.90.130. | 2022-05-16 20:39:38.284 HD Request # 1 | Setting DTC encoding to Binary VLS | 2022-05-16 20:39:38.725 HD Request # 1 | Sending historical data logon request message. | 2022-05-16 20:39:38.725 F.US.CLEM22[M] 1 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-05-16 20:39:38.808 HD Request # 1 | Requesting Intraday data. Start date-time: 2022-05-16 20:39:14. Record interval: 0. Symbol: CLM22 | 2022-05-16 20:39:39.443 CQG WebAPI | Connecting to server api.cqg.com | 2022-05-16 20:39:39.527 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-05-16 20:39:39.527 CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2022-05-16 20:39:39.527 CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2022-05-16 20:39:39.527 CQG WebSocket socket (2) | Connecting to IP: 195.166.124.165. | 2022-05-16 20:39:39.527 CQG WebSocket | Opening WebSocket. | 2022-05-16 20:39:39.543 CQG WebSocket | Sending WebSocket handshake. | 2022-05-16 20:39:39.543 HD Request # 1 | Decompressing data. | 2022-05-16 20:39:39.573 HD Request # 1 | Receiving Intraday data for F.US.CLEM22 starting at 2022-05-16 20:39:14.040000 | 2022-05-16 20:39:39.574 Socket (1) | CloseSocket call. | 2022-05-16 20:39:39.574 HD Request # 1 | Historical data for F.US.CLEM22 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2022-05-16 20:39:39.574 Historical data download thread signaled to stop. | 2022-05-16 20:39:39.574 Socket (1) | Shutdown started. Waiting for graceful close. | 2022-05-16 20:39:39.574 HD Request # 1 | Timestamp of first Intraday data file record written: 2022-05-16 20:39:14.411000 | 2022-05-16 20:39:39.574 HD Request # 1 | Received 59 records from 2022-05-16 20:39:14.040000 to 2022-05-16 20:39:35.134000 (21.1 seconds) and wrote 54 records for F.US.CLEM22 | 2022-05-16 20:39:39.574 HD Request # 1 | Completion time: 1s | 2022-05-16 20:39:39.575 HD Request # 1 | Intraday data download complete for F.US.CLEM22. Unique request ID: 1 | 2022-05-16 20:39:39.575 Removing historical data download ID 1. | 2022-05-16 20:39:39.575 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2022-05-16 20:39:39.575 Triggering next historical data download in queue. | 2022-05-16 20:39:39.575 No download requests in the queue to start downloads for. | 2022-05-16 20:39:39.575 F.US.CLEM22[M] 60 Min #7 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-05-16 20:39:39.595 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-05-16 20:39:39.599 CQG WebSocket | Server header | Connection: upgrade | 2022-05-16 20:39:39.599 CQG WebSocket | Server header | Sec-WebSocket-Accept: 0Zm9aAcIHSeL+7maMyrseBx6Tdw= | 2022-05-16 20:39:39.599 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-05-16 20:39:39.599 CQG WebSocket | Server header | Upgrade: websocket | 2022-05-16 20:39:39.599 CQG WebSocket | Server header | | 2022-05-16 20:39:39.599 CQG WebSocket | Web socket state is now open. | 2022-05-16 20:39:39.599 CQG WebAPI | WebSocket connected. | 2022-05-16 20:39:39.599 CQG WebAPI | Sending market data logon message. | 2022-05-16 20:39:39.599 Socket (1) | Socket gracefully closed by remote side. | 2022-05-16 20:39:39.701 Socket (1) | Closed. | 2022-05-16 20:39:39.701 CQG WebAPI | Base Time: 2022-05-08T19:22:47. 2022-05-08 19:22:47 | 2022-05-16 20:39:40.263 CQG WebAPI | Logon successful. Session Token = ji59lPZ0ohCrs0AgLoUVERrY7/7fRswF3RV9dz1hlH02wmMQIsBW5mK1eS7vSObKvcVvqeo+u+K | 2022-05-16 20:39:40.263 CQG WebAPI | Connected to server complete. | 2022-05-16 20:39:40.263 Triggering next historical data download in queue. | 2022-05-16 20:39:40.263 Triggering next historical data download in queue. | 2022-05-16 20:39:40.263 Triggering next historical data download in queue. | 2022-05-16 20:39:40.263 Triggering next historical data download in queue. | 2022-05-16 20:39:40.263 Updated verified funded futures trading account ending date to: 2022-06-15 19:39:40 | 2022-05-16 20:39:40.264 CQG WebAPI | Sending Trade Accounts request message. | 2022-05-16 20:39:40.265 No download requests in the queue to start downloads for. | 2022-05-16 20:39:40.265 No download requests in the queue to start downloads for. | 2022-05-16 20:39:40.265 No download requests in the queue to start downloads for. | 2022-05-16 20:39:40.265 No download requests in the queue to start downloads for. | 2022-05-16 20:39:40.265 Mapping F.US.CLEM22 to CLM22. Service code: nymex | 2022-05-16 20:39:40.278 Mapping F.US.CLEN22 to CLN22. Service code: nymex | 2022-05-16 20:39:40.278 SC Data - All Services | Starting real-time market data updates for: F.US.CLEN22 (CLN22). ID: 2 Service code: nymex | 2022-05-16 20:39:40.278 SC Data - All Services | Connecting to the server ds22.sierracharts.com. Port 10048 | 2022-05-16 20:39:40.278 CQG WebAPI | Sending symbol resolution request for F.US.CLEN22. ID: 88498 | 2022-05-16 20:39:40.278 SC Data - All Services | Requesting security definition data for: F.US.CLEN22 (CLN22). ID: 2 | 2022-05-16 20:39:40.278 SC Data - All Services | Starting real-time market data updates for: F.US.CLEM22 (CLM22). ID: 1 Service code: nymex | 2022-05-16 20:39:40.278 CQG WebAPI | Sending symbol resolution request for F.US.CLEM22. ID: 88499 | 2022-05-16 20:39:40.278 SC Data - All Services | Requesting security definition data for: F.US.CLEM22 (CLM22). ID: 1 | 2022-05-16 20:39:40.278 Added historical Intraday data request for F.US.CLEM22 to the queue. | 2022-05-16 20:39:40.278 Intraday data recording state for symbol F.US.CLEM22 is set to download 'Pending'. | 2022-05-16 20:39:40.278 Triggering next historical data download in queue. | 2022-05-16 20:39:40.278 DTC Client socket (1) | Creating socket. | 2022-05-16 20:39:40.278 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-05-16 20:39:40.278 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2022-05-16 20:39:40.278 Delaying start of download for F.US.CLEM22 | 2022-05-16 20:39:40.290 CQG WebAPI | Received symbol resolution report for symbol F.US.CLEN22. Search Symbol: F.US.CLEN22. Request ID: 88498. Contract ID: 1. | 2022-05-16 20:39:40.298 CQG WebAPI | Brokerage name: AMP. Account Name: 141657 | 2022-05-16 20:39:40.298 CQG WebAPI | Sending collateral subscribe request. | 2022-05-16 20:39:40.298 CQG WebAPI | Received symbol resolution report for symbol F.US.CLEM22. Search Symbol: F.US.CLEM22. Request ID: 88499. Contract ID: 2. | 2022-05-16 20:39:40.298 SC Data - All Services | Network connection to server complete. | 2022-05-16 20:39:40.399 SC Data - All Services | Starting socket receive thread. | 2022-05-16 20:39:40.399 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-05-16 20:39:40.400 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-05-16 20:39:40.570 SC Data - All Services | Sending logon request message. | 2022-05-16 20:39:40.570 SC Data - All Services | Received logon response. | 2022-05-16 20:39:41.483 SC Data - All Services | Server Name: SC Realtime Server. | 2022-05-16 20:39:41.483 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-05-16 20:39:41.483 SC Data - All Services | Successfully connected. | 2022-05-16 20:39:41.483 SC Data - All Services | Trading is not supported. | 2022-05-16 20:39:41.483 SC Data - All Services | Restarting real-time data updates for symbol: F.US.CLEM22 -> CLM22 | 2022-05-16 20:39:41.483 SC Data - All Services | Restarting real-time data updates for symbol: F.US.CLEN22 -> CLN22 | 2022-05-16 20:39:41.483 SC Data - All Services | Received security definition for symbol F.US.CLEM22 | 2022-05-16 20:39:41.704 SC Data - All Services | Received security definition for symbol F.US.CLEN22 | 2022-05-16 20:39:41.704 CQG WebAPI | Sending positions subscribe request. RequestID: 88501 | 2022-05-16 20:39:45.266 CQG WebAPI | Sending orders subscribe request. RequestID: 88502 | 2022-05-16 20:39:45.267 HD Request # 2 | Downloading Intraday chart data for F.US.CLEM22 to the file F.US.CLEM22.scid. Service: nymex | 2022-05-16 20:39:46.292 HD Request # 2 | Download start date-time: 2022-05-16 20:39:35.000000. File last date-time: 2022-05-16 20:39:35.134000 | 2022-05-16 20:39:46.293 HD Request # 2 | Using server: ds21.sierracharts.com port 10150 | 2022-05-16 20:39:46.293 Socket (3) | Creating socket. | 2022-05-16 20:39:46.294 Socket (3) | New receive buffer size: 5242880 | 2022-05-16 20:39:46.294 Socket (3) | Connecting to IP: 216.1.90.129. | 2022-05-16 20:39:46.294 HD Request # 2 | Setting DTC encoding to Binary VLS | 2022-05-16 20:39:46.519 HD Request # 2 | Sending historical data logon request message. | 2022-05-16 20:39:46.519 HD Request # 2 | Requesting Intraday data. Start date-time: 2022-05-16 20:39:35. Record interval: 0. Symbol: CLM22 | 2022-05-16 20:39:47.117 HD Request # 2 | Decompressing data. | 2022-05-16 20:39:47.327 HD Request # 2 | Receiving Intraday data for F.US.CLEM22 starting at 2022-05-16 20:39:35.134000 | 2022-05-16 20:39:47.328 Socket (3) | CloseSocket call. | 2022-05-16 20:39:47.328 Historical data download thread signaled to stop. | 2022-05-16 20:39:47.328 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-05-16 20:39:47.328 HD Request # 2 | Timestamp of first Intraday data file record written: 2022-05-16 20:39:38.629000 | 2022-05-16 20:39:47.328 HD Request # 2 | Received 5 records from 2022-05-16 20:39:35.134000 to 2022-05-16 20:39:41.720000 (6.6 seconds) and wrote 4 records for F.US.CLEM22 | 2022-05-16 20:39:47.328 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2022-05-16 19:39:41.720000 | 2022-05-16 20:39:47.330 HD Request # 2 | Completion time: 1s | 2022-05-16 20:39:47.330 HD Request # 2 | Intraday data download complete for F.US.CLEM22. Unique request ID: 2 | 2022-05-16 20:39:47.330 Removing historical data download ID 2. | 2022-05-16 20:39:47.330 Real-time Intraday chart data file updates started for F.US.CLEM22 | 2022-05-16 20:39:47.330 Intraday chart data file opened for F.US.CLEM22 | 2022-05-16 20:39:47.330 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2022-05-16 20:39:47.330 Triggering next historical data download in queue. | 2022-05-16 20:39:47.330 No download requests in the queue to start downloads for. | 2022-05-16 20:39:47.330 Socket (3) | Socket gracefully closed by remote side. | 2022-05-16 20:39:47.532 Socket (3) | Closed. | 2022-05-16 20:39:47.532 Opened cached Intraday file: C:\SierraChart\Data\F.US.CLEM22.scid. Thread ID: 23640 | 2022-05-16 20:39:58.124 |
| [2022-05-17 13:56:04] |
| John - SC Support - Posts: 38612 |
|
There are no errors or issues showing in the Message Logs you posted. After you try to make a trade (and it fails), then look in your Trade >> Trade Service Log and see if there is information in there related to why it failed. If it is not obvious, then post the information to this thread for us to look at it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: