Support Board
Date/Time: Fri, 22 Nov 2024 16:52:00 +0000
How to Cancel my Service?
View Count: 1771
| [2022-05-10 05:00:59] |
| sbvaughn - Posts: 7 |
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Hello, I would like to cancel my service please. I must be too retarded to use this properly and spend all my time trying to sort out issues.
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| [2022-05-10 15:41:35] |
| John - SC Support - Posts: 36221 |
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We have set your account to not automatically renew. As such, your account will be set to an expired state after May 22, 2022. To request a refund of the funds in your account please open an Account Support Ticket. You can access the Account Support Tickets through the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Also refer to our Refund Policy here: Sierra Chart Purchase and License Information: Refunds For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-11 20:25:36] |
| JLYB - Posts: 1 |
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Hi SC Support, I would like to cancel my subscription and all related live data etc etc… completely and with immediate effect. Thank you. |
| [2022-05-11 21:13:09] |
| John - SC Support - Posts: 36221 |
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We have set your account to not renew and refunded the available Usage Time back to your account. To request a refund of the funds in your account please open an Account Support Ticket. You can access the Account Support Tickets through the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-20 09:15:49] |
| User689311 - Posts: 2 |
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Hello, I would also like to cancel my Sierra Charts account effective immediately. There are too many background hoops to jump through in order to make the service work. Love the program, just hate the hoops. I'll request a refund per the link that was provided earlier. Thank you. |
| [2022-05-20 09:27:45] |
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We can do that, but we can also help you with whatever you need. What exactly do you mean by this: There are too many background hoops to jump through in order to make the service work. What are you trying to accomplish, which you are not able to?There are no hoops to jump through, to use the functionality that Sierra Chart provides. You automatically will have access to multiple data feeds including our Delayed Exchange Data Feed: Delayed Exchange Data Feed And if you are referring to CME market data policy, which we can infer, then this is because of the CME: Is Historical and Real-time Futures Data Included?: Do Not Complain! / Zero Tolerance Policy Has nothing to do with the Sierra Chart at all. And there are no refunds whatsoever for exchange fees. We have to pay those to the exchange. And why is it you activated a CME nonprofessional exchange fee, if you do not have a funded trading account, with a supported trading service? Why do people ignore those warnings, as if they are meaningless. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-20 09:30:33
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| [2022-05-20 09:40:07] |
| User689311 - Posts: 2 |
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I have a funded account through Iron Beam and activated the non-professional exchange fee here because I fit the criteria. I then read I would have to fund another account with $100 in order to have live data. At that point it was just too much. Thank you. |
| [2022-05-20 10:08:01] |
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No! No not at all. If you are using our Teton Order Routing through Ironbeam then there is nothing more to do: Sierra Chart Teton Futures Order Routing If you are not using Teton through Ironbeam just ask them that you want to use Sierra Chart and to set up your account on our Teton order routing. You just need to give them your Sierra Chart Account Name as specified in Help >> About within Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-02 07:52:15] |
| marrable97 - Posts: 1 |
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Hi I too would like yo cancel my service please. I can't find where to cancel my subscription. Thank you! |
| [2022-06-02 08:47:38] |
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If there is anything we can help you with, any services that you need that you do not currently have access to, or any issues to resolve, then let us know. We also see you are running an older version of Sierra Chart. You should update: Software Download: Fast Update We have disabled renewals on your account. You can request a credit of the services balance on your account through a ticket: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-17 21:07:35] |
| phastmike - Posts: 2 |
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I would like to cancel my services immediately but cannot figure out how to do it. Please cancel. |
| [2023-02-17 22:46:28] |
| John - SC Support - Posts: 36221 |
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Just so everyone that sees this is aware, the instructions to cancel an account is at the following link: Sierra Chart Purchase and License Information: Canceling We would like to try to work through any issues you have first, but if you still want to cancel, then the above link gives you the information to do so. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-06 14:46:09] |
| User547592 - Posts: 2 |
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Hello, I would like to cancel my service please Regards Andrzej |
| [2023-03-06 14:50:59] |
| Sierra_Chart Engineering - Posts: 17143 |
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There is nothing special that you need to do, it will end on this date: 2023-04-02 23:59:59 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-06 17:15:23] |
| User547592 - Posts: 2 |
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I would like to cancel my subscription and all related live data etc completely and with immediate effect. Regards Andrzej |
| [2023-03-06 18:57:41] |
| John - SC Support - Posts: 36221 |
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User547592: We have set your account to an "expired" state as of the time of writing this message. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-13 06:04:17] |
| Daniello - Posts: 4 |
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I want to cancel as soon as possible.....
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| [2024-10-13 15:07:51] |
| Sierra_Chart Engineering - Posts: 17143 |
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We have canceled services from renewing. We will need to work on a refund for you. Do you want a refund of your Services Balance?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-14 13:20:57] |
| John - SC Support - Posts: 36221 |
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Daniello: At this time, you have 19 days of Usage Time remaining. We can not refund this time as we only refund Usage Time in whole month (31 day) increments. After November 1, 2024, your account will automatically be put in an expired state. There is nothing further you need to to in this regard. Your Services Surplus balance was $174.90. We have a $5.00 processing fee for payment refunds, therefore a total of $169.90 has been refunded to your card. Since we can only refund against actual transactions, you will see the refund in two parts, one for $169.00 and one for $0.90. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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