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Connect event error. Windows error code 10060

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[2022-05-04 16:43:08] #1 [Go To First Post]
User5044343 - Posts: 68
I tried the latest pre-release and current. Don't know what changed. Created the DTC Protocol server. \| 2022-05-04 15:05:26.569 DTC Protocol Server listening on port 11099. \| 2022-05-04 15:05:26.570 Reading Internal Order ID file. \| 2022-05-04 15:05:26.570 Reading Trade Orders file. \| 2022-05-04 15:05:26.651 Reading Trade Positions file. \| 2022-05-04 15:05:26.651 Reading Trade Account Data files. \| 2022-05-04 15:05:26.651 Software version: 2390 64-bit \| 2022-05-04 15:05:26.667 Primary Thread ID: 2420 \| 2022-05-04 15:05:26.667 Usage end date: 2022-05-27 \| 2022-05-04 15:05:26.667 Enabled for: Advanced Features 2. \| 2022-05-04 15:05:26.667 Enabled for: Sierra Chart Historical Data Service. \| 2022-05-04 15:05:26.667 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2022-05-04 15:05:26.667 Enabled for: Denali Real-Time Exchange Data Feed. \| 2022-05-04 15:05:26.667 Enabled for: Delayed Denali Exchange Data Feed. \| 2022-05-04 15:05:26.667 Enabled for exchange: CBOE Indices \| 2022-05-04 15:05:26.667 Enabled for exchange: Euronext Equities Delayed \| 2022-05-04 15:05:26.667 Enabled for exchange2: CME (Trading Account Required) \| 2022-05-04 15:05:26.667 Enabled for exchange2: CBOT (Trading Account Required) \| 2022-05-04 15:05:26.667 Enabled for exchange2: COMEX (Trading Account Required) \| 2022-05-04 15:05:26.667 Enabled for exchange2: NYMEX (Trading Account Required) \| 2022-05-04 15:05:26.667 Enabled for exchange2: fairx_exchange.data \| 2022-05-04 15:05:26.667 Enabled for exchange2: NASDAQ US stock data \| 2022-05-04 15:05:26.667 Allow Support for Sierra Chart Data Feeds is enabled. \| 2022-05-04 15:05:26.667 Current selected Data/Trading service: SC Data - All Services \| 2022-05-04 15:05:26.667 Custom symbol settings values: enabled \| 2022-05-04 15:05:26.667 Chart Update Interval: 500 \| 2022-05-04 15:05:26.667 Intraday Data Storage Time Unit: 0 \| 2022-05-04 15:05:26.667 Time Zone: +00:00:00 (UTC+00) \| 2022-05-04 15:05:26.667 2022-05-04 15:05:26 Local computer time in UTC \| 2022-05-04 15:05:26.667 2022-05-04 15:05:26 Local computer time in SC Time Zone \| 2022-05-04 15:05:26.667 2022-05-04 15:05:25 Server time in UTC \| 2022-05-04 15:05:26.667 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2022-05-04 15:05:26.667 Program path: C:\SierraChart\ \| 2022-05-04 15:05:26.667 Data Files path: C:\SierraChart\Data\ \| 2022-05-04 15:05:26.667 OS Version Number: 10.0 \| 2022-05-04 15:05:26.667 Locale Setting: C \| 2022-05-04 15:05:26.667 Crash reporter started: true \| 2022-05-04 15:05:26.668 Created the DTC Protocol historical data server. \| 2022-05-04 15:05:26.681 HD Server Manager \| Listening on port 11098. \| 2022-05-04 15:05:26.681 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. \| 2022-05-04 15:05:26.682 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2022-05-04 15:05:26.716 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2022-05-04 15:05:26.827 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2022-05-04 15:05:26.827 Received 5 login tokens. \| 2022-05-04 15:05:27.035 Symbol settings MD5 received. Request ID: 1. \| 2022-05-04 15:05:28.688 Symbol settings are up-to-date for scdataallservices. \| 2022-05-04 15:05:28.688 F.US.EPH22 1 Min #1 \| Reloading chart. \| 2022-05-04 15:05:32.193 ESM22-CME [CBV] Point & Figure 16-1 #3 \| Reloading chart. \| 2022-05-04 15:05:32.214 ESM22-CME [CBV] Point & Figure 16-1 #3 \| Performing continuous chart historical Daily data download for symbol ESM22-CME starting at last date in file. \| 2022-05-04 15:05:32.220 Starting DelayedDownloadMonitoringTimer \| 2022-05-04 15:05:32.220 Starting HDTimeoutTimer \| 2022-05-04 15:05:32.220 Added historical Daily data request for ESM22-CME to the queue. \| 2022-05-04 15:05:32.220 Triggering next historical data download in queue. \| 2022-05-04 15:05:32.220 ESM22-CME [CBV] Point & Figure 16-1 #3 \| Waiting for historical downloads to complete with the IDs: 1, \| 2022-05-04 15:05:32.224 F.US.EPH22 [CBV] 5 Min #4 \| Reloading chart. \| 2022-05-04 15:05:32.255 F.US.EPH22 [CBV] 5 Min #4 \| Symbol Settings not found for symbol. Unable to build continuous futures contract chart. \| 2022-05-04 15:05:32.255 F.US.EPH22 [CBV] 5 Min #4 \| There are no continuous futures contract symbols. Loading data normally. \| 2022-05-04 15:05:32.255 ESM22-CME [CBV] 30 Min #5 \| Reloading chart. \| 2022-05-04 15:05:32.277 ESM22-CME [CBV] 30 Min #5 \| Waiting for historical downloads to complete with the IDs: 1, \| 2022-05-04 15:05:32.281 F.US.EPH22 1 Min #2 \| Reloading chart. \| 2022-05-04 15:05:32.298 Loading market depth data. \| 2022-05-04 15:05:32.302 F.US.EPH22 1 Min #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPH22.scid \| 2022-05-04 15:05:32.309 Mapping ESM22-CME to ESM22. Service code: cme \| 2022-05-04 15:05:32.314 Using symbol data fast lookup vector \| 2022-05-04 15:05:32.314 HD Request # 1 \| Downloading Historical Daily chart data for ESM22-CME. Starting date: 2022-04-29. Service: scdataallservices \| 2022-05-04 15:05:32.315 F.US.EPH22 [CBV-D] 5 Min #4 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPH22.scid \| 2022-05-04 15:05:32.316 F.US.EPH22 1 Min #2 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPH22.scid \| 2022-05-04 15:05:32.317 SC Data - All Services \| Connected to server complete. \| 2022-05-04 15:05:32.339 Triggering next historical data download in queue. \| 2022-05-04 15:05:32.339 Triggering next historical data download in queue. \| 2022-05-04 15:05:32.339 Triggering next historical data download in queue. \| 2022-05-04 15:05:32.339 Triggering next historical data download in queue. \| 2022-05-04 15:05:32.339 Using symbol data fast lookup vector \| 2022-05-04 15:05:32.342 SC Data - All Services \| Starting real-time market data updates for: F.US.EPH22. ID: 1 \| 2022-05-04 15:05:32.342 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: F.US.EPH22 \| 2022-05-04 15:05:32.342 SC Data - All Services \| Requesting security definition data for: F.US.EPH22. ID: 1 \| 2022-05-04 15:05:32.342 No historical data client is currently set to download historical Intraday data for F.US.EPH22. \| 2022-05-04 15:05:32.342 Real-time Intraday chart data file updates started for F.US.EPH22 \| 2022-05-04 15:05:32.342 Intraday chart data file opened for F.US.EPH22 \| 2022-05-04 15:05:32.342 No download requests in the queue to start downloads for. \| 2022-05-04 15:05:32.344 No download requests in the queue to start downloads for. \| 2022-05-04 15:05:32.344 No download requests in the queue to start downloads for. \| 2022-05-04 15:05:32.344 Requesting market depth updates for: F.US.EPH22 if supported. \| 2022-05-04 15:05:32.787 Separate subscription for market depth updates not supported. F.US.EPH22 \| 2022-05-04 15:05:32.787 HD Request # 1 \| Requesting historical Daily data for ESM22 starting at 2022-04-28. SC External HD service. \| 2022-05-04 15:05:32.859 HD Request # 1 \| Receiving historical Daily data for ESM22-CME starting at 2022-04-29 \| 2022-05-04 15:05:32.965 HD Request # 1 \| Writing historical Daily data to the file ESM22-CME.dly \| 2022-05-04 15:05:32.966 HD Request # 1 \| Bytes received: 237 \| 2022-05-04 15:05:32.967 HD Request # 1 \| Received 4 Daily data records from 2022-04-29 00:00:00 to 2022-05-03 00:00:00 (5.0 days) and wrote 3 records for ESM22-CME \| 2022-05-04 15:05:32.967 HD Request # 1 \| Completion time: 0s \| 2022-05-04 15:05:32.967 HD Request # 1 \| Daily data download complete for ESM22-CME. Unique request ID: 1 \| 2022-05-04 15:05:32.967 Removing historical data download ID 1. \| 2022-05-04 15:05:32.967 Triggering next historical data download in queue. \| 2022-05-04 15:05:32.967 No download requests in the queue to start downloads for. \| 2022-05-04 15:05:32.967 ESM22-CME [CBV] 30 Min #5 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2022-05-04 15:05:32.974 ESM22-CME [CBV] 30 Min #5 \| Reloading chart. \| 2022-05-04 15:05:32.974 ESM22-CME [CBV] Point & Figure 16-1 #3 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2022-05-04 15:05:32.977 ESM22-CME [CBV] Point & Figure 16-1 #3 \| Reloading chart. \| 2022-05-04 15:05:32.978 ESM22-CME [CBV] Point & Figure 16-1 #3 \| Reloading chart. \| 2022-05-04 15:05:32.990 ESM22-CME [CBV] 30 Min #5 \| Reloading chart. \| 2022-05-04 15:05:32.997 Mapping ESM22-CME to ESM22. Service code: cme \| 2022-05-04 15:05:33.005 SC Data - All Services \| Starting real-time market data updates for: ESM22-CME (ESM22). ID: 2 Service code: cme \| 2022-05-04 15:05:33.005 SC Data - All Services \| Connecting to the server 10.1.49.101. Port 10048 \| 2022-05-04 15:05:33.006 SC Data - All Services \| Requesting security definition data for: ESM22-CME (ESM22). ID: 2 \| 2022-05-04 15:05:33.006 DTC Client socket (3) \| Creating socket. \| 2022-05-04 15:05:33.006 Starting DelayedDownloadMonitoringTimer \| 2022-05-04 15:05:33.006 Starting HDTimeoutTimer \| 2022-05-04 15:05:33.006 DTC Client socket (3) \| New receive buffer size: 5242880 \| 2022-05-04 15:05:33.006 DTC Client socket (3) \| Connecting to IP: 10.1.49.101. \| 2022-05-04 15:05:33.006 Added historical Intraday data request for ESM22-CME to the queue. \| 2022-05-04 15:05:33.006 Intraday data recording state for symbol ESM22-CME is set to download 'Pending'. \| 2022-05-04 15:05:33.006 Triggering next historical data download in queue. \| 2022-05-04 15:05:33.006 Delaying start of download for ESM22-CME \| 2022-05-04 15:05:33.006 ESM22-CME [CBV][M] 30 Min #5 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2022-05-04 15:05:33.808 ESM22-CME [CBV][M] 30 Min #5 \| Reloading chart. \| 2022-05-04 15:05:33.835 ESM22-CME [CBV][M] Point & Figure 16-1 #3 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2022-05-04 15:05:34.300 ESM22-CME [CBV][M] Point & Figure 16-1 #3 \| Reloading chart. \| 2022-05-04 15:05:34.348 ESM22-CME [CBV][M] 30 Min #5 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2022-05-04 15:05:34.816 ESM22-CME [CBV][M] Point & Figure 16-1 #3 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2022-05-04 15:05:35.605 DTC Client socket (3) \| Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2022-05-04 15:05:54.021 * DTC Client socket (3) \| CloseSocket call. \| 2022-05-04 15:05:54.021 DTC Client socket (0) \| CloseSocket call. \| 2022-05-04 15:05:54.021 SC Data - All Services \| Disconnected from the server. \| 2022-05-04 15:05:54.021 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2022-05-04 15:05:54.021 DTC Client socket (3) \| Closed. \| 2022-05-04 15:05:54.021 SC Data - All Services \| Connecting to the server 10.1.49.101. Port 10048 \| 2022-05-04 15:05:56.021 DTC Client socket (1) \| Creating socket. \| 2022-05-04 15:05:56.021 DTC Client socket (1) \| New receive buffer size: 5242880 \| 2022-05-04 15:05:56.022 DTC Client socket (1) \| Connecting to IP: 10.1.49.101. \| 2022-05-04 15:05:56.022 HD Request # 2 \| Downloading Intraday chart data for ESM22-CME to the file ESM22-CME.scid. Service: cme \| 2022-05-04 15:06:04.006 HD Request # 2 \| Download start date-time: 2022-05-04 14:42:02.000000. File last date-time: 2022-05-04 14:42:02.983008 \| 2022-05-04 15:06:04.007 HD Request # 2 \| Using server: ds23.sierracharts.com port 10150 \| 2022-05-04 15:06:04.008 Socket (2) \| Creating socket. \| 2022-05-04 15:06:04.009 Socket (2) \| New receive buffer size: 5242880 \| 2022-05-04 15:06:04.009 Socket (2) \| Connecting to IP: 216.1.90.130. \| 2022-05-04 15:06:04.009 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2022-05-04 15:06:04.038 HD Request # 2 \| Sending historical data logon request message. \| 2022-05-04 15:06:04.038 HD Request # 2 \| Requesting Intraday data. Start date-time: 2022-05-04 14:42:02. Record interval: 0. Symbol: ESM22 \| 2022-05-04 15:06:04.507 HD Request # 2 \| Decompressing data. \| 2022-05-04 15:06:04.513 HD Request # 2 \| Receiving Intraday data for ESM22-CME starting at 2022-05-04 14:42:02.197000 \| 2022-05-04 15:06:04.534 HD Request # 2 \| Timestamp of first Intraday data file record written: 2022-05-04 14:42:03.158000 \| 2022-05-04 15:06:04.568 Socket (2) \| CloseSocket call. \| 2022-05-04 15:06:04.586 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2022-05-04 15:06:04.586 Socket (2) \| Socket gracefully closed by remote side. \| 2022-05-04 15:06:04.589 Socket (2) \| Closed. \| 2022-05-04 15:06:04.589 Historical data download thread signaled to stop. \| 2022-05-04 15:06:04.598 HD Request # 2 \| Received 38796 Intraday data records from 2022-05-04 14:42:02.197000 to 2022-05-04 15:06:01.185000 (24.0 minutes) and wrote 38768 records for ESM22-CME \| 2022-05-04 15:06:04.599 HD Request # 2 \| Add time&sales data \| Remembered last file record date-time: 2022-05-04 15:06:01.185000 \| 2022-05-04 15:06:04.605 HD Request # 2 \| Completion time: 0s \| 2022-05-04 15:06:04.605 HD Request # 2 \| Intraday data download complete for ESM22-CME. Unique request ID: 2 \| 2022-05-04 15:06:04.605 Removing historical data download ID 2. \| 2022-05-04 15:06:04.605 Real-time Intraday chart data file updates started for ESM22-CME \| 2022-05-04 15:06:04.605 Intraday chart data file opened for ESM22-CME \| 2022-05-04 15:06:04.605 HD Request # 2 \| Enabling Intraday chart updating for symbol. \| 2022-05-04 15:06:04.605 Triggering next historical data download in queue. \| 2022-05-04 15:06:04.605 No download requests in the queue to start downloads for. \| 2022-05-04 15:06:04.605 Saved Chartbook: orderflow.Cht. Time: 0.0039 seconds. \| 2022-05-04 15:06:05.927 Saved Chartbook: orderflow.Cht. Time: 0.0151 seconds. \| 2022-05-04 15:06:09.296 Date Time Of Last Edit: 2022-05-04 17:12:36

[2022-05-04 18:03:39] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You need to set this particular setting to No: https://www.sierrachart.com/index.php?page=doc/DataSourceSettings.php#UseInternalLANIPforCMEDataAndOrderRouting Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2023-02-05 22:28:32] #3 [Go To First Post]
User166860 - Posts: 2
Could someone please share of all the settings in the link above which setting needs to be set to NO for the error Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2022-05-04 15:05:54.021 *

[2023-02-05 23:13:55] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 17191
We need to see the entire Message Log. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-02-11 12:02:06] #5 [Go To First Post]
User166860 - Posts: 2
Software version: 2479 64-bit \| 2023-02-11 12:00:44.149 Primary Thread ID: 80740 \| 2023-02-11 12:00:44.149 Usage end date: 2023-02-17 \| 2023-02-11 12:00:44.149 Enabled for: Advanced Features 2. \| 2023-02-11 12:00:44.149 Enabled for: Sierra Chart Historical Data Service. \| 2023-02-11 12:00:44.149 Enabled for: Denali Real-Time Exchange Data Feed. \| 2023-02-11 12:00:44.149 Enabled for: Delayed Denali Exchange Data Feed. \| 2023-02-11 12:00:44.149 Enabled for exchange2: fairx_exchange.data \| 2023-02-11 12:00:44.149 Allow Support for Sierra Chart Data Feeds is enabled. \| 2023-02-11 12:00:44.149 Current selected Data/Trading service: SC Data - All Services \| 2023-02-11 12:00:44.149 Custom symbol settings values: enabled \| 2023-02-11 12:00:44.149 Chart Update Interval: 500 \| 2023-02-11 12:00:44.149 Intraday Data Storage Time Unit: 1 \| 2023-02-11 12:00:44.149 Time Zone: +00:00:00 (UTC+00) \| 2023-02-11 12:00:44.149 2023-02-11 12:00:44 Local computer time in UTC \| 2023-02-11 12:00:44.149 2023-02-11 12:00:44 Local computer time in SC Time Zone \| 2023-02-11 12:00:44.149 2023-02-11 11:59:17 Server time in UTC \| 2023-02-11 12:00:44.149 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2023-02-11 12:00:44.149 Program path: C:\SierraChart\ \| 2023-02-11 12:00:44.149 Data Files path: C:\SierraChart\Data\ \| 2023-02-11 12:00:44.149 OS Version Number: 10.0 \| 2023-02-11 12:00:44.150 Locale Setting: C \| 2023-02-11 12:00:44.150 DLLs: UserContributedStudies_64.dll \| 2023-02-11 12:00:44.150 Allowed protected custom studies: \| 2023-02-11 12:00:44.150 Crash reporter started: true \| 2023-02-11 12:00:44.150 SC DTC Data with Market Depth \| Connecting to the server ds13-2.sierracharts.com. Port 10048 \| 2023-02-11 12:00:44.303 DTC Client socket (4) \| Creating socket. \| 2023-02-11 12:00:44.304 DTC Client socket (4) \| New receive buffer size: 5242880 \| 2023-02-11 12:00:44.304 DTC Client socket (4) \| Connecting to IP: 162.251.232.245. \| 2023-02-11 12:00:44.304 DTC Client socket (1) \| Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2023-02-11 12:00:54.414 * DTC Client socket (1) \| CloseSocket call. \| 2023-02-11 12:00:54.414 DTC Client socket (0) \| CloseSocket call. \| 2023-02-11 12:00:54.414 SC DTC Delayed Exchange Data \| Disconnected from the server. \| 2023-02-11 12:00:54.414 SC DTC Delayed Exchange Data \| Data feed disconnected. Will reconnect in 2 seconds. \| 2023-02-11 12:00:54.414 DTC Client socket (1) \| Closed. \| 2023-02-11 12:00:54.414 DTC Client socket (2) \| Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2023-02-11 12:00:54.634 * DTC Client socket (2) \| CloseSocket call. \| 2023-02-11 12:00:54.634 DTC Client socket (0) \| CloseSocket call. \| 2023-02-11 12:00:54.634 SC DTC Delayed Exchange Data \| Disconnected from the server. \| 2023-02-11 12:00:54.634 SC DTC Delayed Exchange Data \| Data feed disconnected. Will reconnect in 2 seconds. \| 2023-02-11 12:00:54.634 DTC Client socket (2) \| Closed. \| 2023-02-11 12:00:54.634 Socket (3) \| CloseSocket call. \| 2023-02-11 12:00:55.384 Socket (3) \| Closed. \| 2023-02-11 12:00:55.384 HD Request # 3 \| Error downloading historical Intraday data for US30. Timeout error connecting to server. \| 2023-02-11 12:00:55.385 Historical data download thread signaled to stop. \| 2023-02-11 12:00:55.385 HD Request # 3 \| Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for US30 \| 2023-02-11 12:00:55.385 HD Request # 3 \| Add time&sales data \| Remembered last file record date-time: 00:00:00.000000 \| 2023-02-11 12:00:55.386 HD Request # 3 \| Completion time: 20s. \| 2023-02-11 12:00:55.386 HD Request # 3 \| Intraday data download complete for US30. Unique request ID: 1 \| 2023-02-11 12:00:55.386 Removing historical data download ID 1. \| 2023-02-11 12:00:55.386 Real-time Intraday chart data file updates started for US30 \| 2023-02-11 12:00:55.386 Opened cached Intraday file: C:\SierraChart\Data\US30.scid. Thread ID: 80740 \| 2023-02-11 12:00:55.387 Intraday chart data file opened for US30 \| 2023-02-11 12:00:55.387 HD Request # 3 \| Enabling Intraday chart updating for symbol. \| 2023-02-11 12:00:55.387 Triggering next historical data download in queue. \| 2023-02-11 12:00:55.387 HD Request # 4 \| Downloading Historical Daily chart data for XAUUSD. Starting date: 1973-02-11. Service: fxcm \| 2023-02-11 12:00:55.388 HD Request # 4 \| Using server: ds12.sierracharts.com port 10149 \| 2023-02-11 12:00:55.388 Socket (1) \| Creating socket. \| 2023-02-11 12:00:55.389 Socket (1) \| New receive buffer size: 5242880 \| 2023-02-11 12:00:55.389 Socket (1) \| Connecting to IP: 142.215.18.101. \| 2023-02-11 12:00:55.389 SC DTC Delayed Exchange Data \| Connecting to the server ds13.sierracharts.com. Port 10043 \| 2023-02-11 12:00:56.416 DTC Client socket (2) \| Creating socket. \| 2023-02-11 12:00:56.439 DTC Client socket (2) \| New receive buffer size: 5242880 \| 2023-02-11 12:00:56.440 DTC Client socket (2) \| Connecting to IP: 162.251.232.244. \| 2023-02-11 12:00:56.440 SC DTC Delayed Exchange Data \| Connecting to the server ds25.sierracharts.com. Port 10043 \| 2023-02-11 12:00:56.636 DTC Client socket (3) \| Creating socket. \| 2023-02-11 12:00:56.637 DTC Client socket (3) \| New receive buffer size: 5242880 \| 2023-02-11 12:00:56.637 DTC Client socket (3) \| Connecting to IP: 38.65.8.115. \| 2023-02-11 12:00:56.637 DTC Client socket (4) \| Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2023-02-11 12:01:05.333 * DTC Client socket (4) \| CloseSocket call. \| 2023-02-11 12:01:05.333 DTC Client socket (0) \| CloseSocket call. \| 2023-02-11 12:01:05.333 SC DTC Data with Market Depth \| Disconnected from the server. \| 2023-02-11 12:01:05.333 SC DTC Data with Market Depth \| Data feed disconnected. Will reconnect in 2 seconds. \| 2023-02-11 12:01:05.333 DTC Client socket (4) \| Closed. \| 2023-02-11 12:01:05.334 SC DTC Data with Market Depth \| Connecting to the server ds12.sierracharts.com. Port 10048 \| 2023-02-11 12:01:07.335 DTC Client socket (4) \| Creating socket. \| 2023-02-11 12:01:07.339 DTC Client socket (4) \| New receive buffer size: 5242880 \| 2023-02-11 12:01:07.339 DTC Client socket (4) \| Connecting to IP: 142.215.18.101. \| 2023-02-11 12:01:07.339 Socket (1) \| CloseSocket call. \| 2023-02-11 12:01:15.375 HD Request # 4 \| Error downloading historical Daily data for XAUUSD. Timeout error connecting to server. \| 2023-02-11 12:01:15.375 Socket (1) \| Closed. \| 2023-02-11 12:01:15.375 Added historical Daily data request for XAUUSD to the queue. \| 2023-02-11 12:01:15.375 Triggering next historical data download in queue. \| 2023-02-11 12:01:15.375 Historical data download thread signaled to stop. \| 2023-02-11 12:01:15.375 HD Request # 4 \| Received 0 Daily data records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for XAUUSD \| 2023-02-11 12:01:15.375 HD Request # 4 \| Completion time: 20s. \| 2023-02-11 12:01:15.375 HD Request # 5 \| Downloading Historical Daily chart data for XAUUSD. Starting date: 1973-02-11. Service: fxcm \| 2023-02-11 12:01:15.377 HD Request # 5 \| Using server: ds4.sierracharts.com port 10150 \| 2023-02-11 12:01:15.377 Socket (1) \| Creating socket. \| 2023-02-11 12:01:15.378 Socket (1) \| New receive buffer size: 5242880 \| 2023-02-11 12:01:15.378 Socket (1) \| Connecting to IP: 142.215.18.102. \| 2023-02-11 12:01:15.378 DTC Client socket (2) \| Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2023-02-11 12:01:17.474 * DTC Client socket (2) \| CloseSocket call. \| 2023-02-11 12:01:17.474 DTC Client socket (0) \| CloseSocket call. \| 2023-02-11 12:01:17.475 SC DTC Delayed Exchange Data \| Disconnected from the server. \| 2023-02-11 12:01:17.475 SC DTC Delayed Exchange Data \| Data feed disconnected. Will reconnect in 2 seconds. \| 2023-02-11 12:01:17.475 DTC Client socket (2) \| Closed. \| 2023-02-11 12:01:17.475 DTC Client socket (3) \| Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2023-02-11 12:01:17.662 * DTC Client socket (3) \| CloseSocket call. \| 2023-02-11 12:01:17.662 DTC Client socket (0) \| CloseSocket call. \| 2023-02-11 12:01:17.662 SC DTC Delayed Exchange Data \| Disconnected from the server. \| 2023-02-11 12:01:17.662 SC DTC Delayed Exchange Data \| Data feed disconnected. Will reconnect in 2 seconds. \| 2023-02-11 12:01:17.662 DTC Client socket (3) \| Closed. \| 2023-02-11 12:01:17.662 SC DTC Delayed Exchange Data \| Connecting to the server ds23-2.sierracharts.com. Port 10043 \| 2023-02-11 12:01:19.494 DTC Client socket (2) \| Creating socket. \| 2023-02-11 12:01:19.516 DTC Client socket (2) \| New receive buffer size: 5242880 \| 2023-02-11 12:01:19.516 DTC Client socket (2) \| Connecting to IP: 142.215.17.187. \| 2023-02-11 12:01:19.516 SC DTC Delayed Exchange Data \| Connecting to the server ds25.sierracharts.com. Port 10043 \| 2023-02-11 12:01:19.667 DTC Client socket (3) \| Creating socket. \| 2023-02-11 12:01:19.668 DTC Client socket (3) \| New receive buffer size: 5242880 \| 2023-02-11 12:01:19.668 DTC Client socket (3) \| Connecting to IP: 38.65.8.115. \| 2023-02-11 12:01:19.668 Saved Chartbook: ExampleChartbook.cht. Time: 0.0022 seconds. \| 2023-02-11 12:01:25.368 DTC Client socket (4) \| Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2023-02-11 12:01:28.365 * DTC Client socket (4) \| CloseSocket call. \| 2023-02-11 12:01:28.365 DTC Client socket (4) \| Closed. \| 2023-02-11 12:01:28.365 DTC Client socket (0) \| CloseSocket call. \| 2023-02-11 12:01:28.365 SC DTC Data with Market Depth \| Disconnected from the server. \| 2023-02-11 12:01:28.365 SC DTC Data with Market Depth \| Data feed disconnected. Will reconnect in 2 seconds. \| 2023-02-11 12:01:28.365 SC DTC Data with Market Depth \| Connecting to the server ds4.sierracharts.com. Port 443 \| 2023-02-11 12:01:30.368 DTC Client socket (4) \| Creating socket. \| 2023-02-11 12:01:30.368 DTC Client socket (4) \| New receive buffer size: 5242880 \| 2023-02-11 12:01:30.368 DTC Client socket (4) \| Connecting to IP: 142.215.18.102. \| 2023-02-11 12:01:30.368 SC DTC Data with Market Depth \| Network connection to server complete. \| 2023-02-11 12:01:30.380 SC DTC Data with Market Depth \| Starting socket receive thread. \| 2023-02-11 12:01:30.380 SC DTC Data with Market Depth \| Sending encoding request to server: Binary VLS. Compression: standard \| 2023-02-11 12:01:30.380 DTC Client socket (4) \| Socket gracefully closed by remote side. \| 2023-02-11 12:01:30.489 DTC Client socket (4) \| CloseSocket call. \| 2023-02-11 12:01:30.489 SC DTC Data with Market Depth \| Waiting for socket receive thread to end \| 2023-02-11 12:01:30.489 DTC Client socket (4) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2023-02-11 12:01:30.489 DTC Client socket (4) \| Closed. \| 2023-02-11 12:01:30.489 DTC Client socket (0) \| CloseSocket call. \| 2023-02-11 12:01:30.489 SC DTC Data with Market Depth \| Disconnected from the server. \| 2023-02-11 12:01:30.489 SC DTC Data with Market Depth \| Data feed disconnected. Will reconnect in 2 seconds. \| 2023-02-11 12:01:30.489 SC DTC Data with Market Depth \| Connecting to the server ds13-2.sierracharts.com. Port 443 \| 2023-02-11 12:01:32.483 DTC Client socket (4) \| Creating socket. \| 2023-02-11 12:01:32.484 DTC Client socket (4) \| New receive buffer size: 5242880 \| 2023-02-11 12:01:32.484 DTC Client socket (4) \| Connecting to IP: 162.251.232.245. \| 2023-02-11 12:01:32.484 SC DTC Data with Market Depth \| Network connection to server complete. \| 2023-02-11 12:01:32.497 SC DTC Data with Market Depth \| Starting socket receive thread. \| 2023-02-11 12:01:32.497 SC DTC Data with Market Depth \| Sending encoding request to server: Binary VLS. Compression: standard \| 2023-02-11 12:01:32.497 DTC Client socket (4) \| Socket gracefully closed by remote side. \| 2023-02-11 12:01:32.628 DTC Client socket (4) \| CloseSocket call. \| 2023-02-11 12:01:32.628 DTC Client socket (4) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2023-02-11 12:01:32.629 DTC Client socket (4) \| Closed. \| 2023-02-11 12:01:32.629 SC DTC Data with Market Depth \| Waiting for socket receive thread to end \| 2023-02-11 12:01:32.630 DTC Client socket (0) \| CloseSocket call. \| 2023-02-11 12:01:32.630 SC DTC Data with Market Depth \| Disconnected from the server. \| 2023-02-11 12:01:32.630 SC DTC Data with Market Depth \| Data feed disconnected. Will reconnect in 2 seconds. \| 2023-02-11 12:01:32.630 SC DTC Data with Market Depth \| Connecting to the server ds12.sierracharts.com. Port 10048 \| 2023-02-11 12:01:34.641 DTC Client socket (4) \| Creating socket. \| 2023-02-11 12:01:34.645 DTC Client socket (4) \| New receive buffer size: 5242880 \| 2023-02-11 12:01:34.645 DTC Client socket (4) \| Connecting to IP: 142.215.18.101. \| 2023-02-11 12:01:34.645 Socket (1) \| CloseSocket call. \| 2023-02-11 12:01:35.377 Socket (1) \| Closed. \| 2023-02-11 12:01:35.377 HD Request # 5 \| Error downloading historical Daily data for XAUUSD. Timeout error connecting to server. \| 2023-02-11 12:01:35.378 Added historical Daily data request for XAUUSD to the queue. \| 2023-02-11 12:01:35.378 Triggering next historical data download in queue. \| 2023-02-11 12:01:35.378 Historical data download thread signaled to stop. \| 2023-02-11 12:01:35.378 HD Request # 5 \| Received 0 Daily data records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for XAUUSD \| 2023-02-11 12:01:35.378 HD Request # 5 \| Completion time: 20s. \| 2023-02-11 12:01:35.378 HD Request # 6 \| Downloading Historical Daily chart data for XAUUSD. Starting date: 1973-02-11. Service: fxcm \| 2023-02-11 12:01:35.379 HD Request # 6 \| Using server: ds13-2.sierracharts.com port 10149 \| 2023-02-11 12:01:35.379 Socket (1) \| Creating socket. \| 2023-02-11 12:01:35.379 Socket (1) \| New receive buffer size: 5242880 \| 2023-02-11 12:01:35.379 Socket (1) \| Connecting to IP: 162.251.232.245. \| 2023-02-11 12:01:35.379

[2023-02-12 03:05:42] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 17191
Clearly you have a problem with a firewall on your computer or a connectivity problem somewhere else: DTC Client socket (1) \| Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2023-02-11 12:00:54.414 * DTC Client socket (1) \| CloseSocket call. \| 2023-02-11 12:00:54.414 Refer to this help topic: Data/Trading Service Connection and Symbol Issues Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-02-12 03:05:52

[2023-08-28 06:15:19] #7 [Go To First Post]
User00001 - Posts: 7
Did OP ever get this sorted? I have the identical error messages non-stop.

[2023-08-28 07:17:20] #8 [Go To First Post]
Sierra_Chart Engineering - Posts: 17191
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-08-30 01:01:22] #9 [Go To First Post]
User359698 - Posts: 17
Same issue here. Performed a software update to current version. Disabled the firewall. Still the same issue persists. I am receiving market data and can place/cancel orders normally though so I'm a little perplexed by this issue. Thank you for your help. UPDATE: I have just noticed that I am not receiving data for VX from the CFE. All other data is functioning normally. I have a second installation of Sierra that is also producing this same error with no data printing from CFE. Software version: 2540 64-bit \| 2023-08-29 19:51:26.087 Primary Thread ID: 26584 \| 2023-08-29 19:51:26.087 Usage end date: 2023-09-04 \| 2023-08-29 19:51:26.087 Enabled for: Advanced Features 2. \| 2023-08-29 19:51:26.087 Enabled for: Sierra Chart Historical Data Service. \| 2023-08-29 19:51:26.087 Enabled for: Denali Real-Time Exchange Data Feed. \| 2023-08-29 19:51:26.087 Enabled for: Delayed Denali Exchange Data Feed. \| 2023-08-29 19:51:26.087 Enabled for exchange2: CME (Trading Account Required) \| 2023-08-29 19:51:26.087 Enabled for exchange2: CBOT (Trading Account Required) \| 2023-08-29 19:51:26.087 Enabled for exchange2: COMEX (Trading Account Required) \| 2023-08-29 19:51:26.087 Enabled for exchange2: NYMEX (Trading Account Required) \| 2023-08-29 19:51:26.087 Enabled for exchange2: CFE \| 2023-08-29 19:51:26.087 Enabled for exchange2: fairx_exchange.data \| 2023-08-29 19:51:26.087 Allow Support for Sierra Chart Data Feeds is enabled. \| 2023-08-29 19:51:26.087 Current selected Data/Trading service: CQG WebAPI \| 2023-08-29 19:51:26.087 Custom symbol settings values: enabled \| 2023-08-29 19:51:26.087 Chart Update Interval: 1000 \| 2023-08-29 19:51:26.087 Intraday Data Storage Time Unit: 0 \| 2023-08-29 19:51:26.087 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2023-08-29 19:51:26.087 2023-08-30 00:51:26 Local computer time in UTC \| 2023-08-29 19:51:26.087 2023-08-29 19:51:26 Local computer time in SC Time Zone \| 2023-08-29 19:51:26.087 2023-08-29 23:23:47 Server time in UTC \| 2023-08-29 19:51:26.087 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2023-08-29 19:51:26.087 Program path: S:\Sierra Chart (CQG)\ \| 2023-08-29 19:51:26.087 Data Files path: S:\Sierra Chart (CQG)\Data\ \| 2023-08-29 19:51:26.087 OS Version Number: 10.0 \| 2023-08-29 19:51:26.088 Locale Setting: C \| 2023-08-29 19:51:26.088 DLLs: UserContributedStudies_64.dll \| 2023-08-29 19:51:26.089 Allowed protected custom studies: \| 2023-08-29 19:51:26.089 Crash reporter started: true \| 2023-08-29 19:51:26.089 DTC Client socket (17) \| Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2023-08-29 19:51:26.130 * DTC Client socket (17) \| CloseSocket call. \| 2023-08-29 19:51:26.159 DTC Client socket (17) \| Closed. \| 2023-08-29 19:51:26.159 Denali Data Feed \| Failed connections: 191 \| 2023-08-29 19:51:26.159 DTC Client socket (0) \| CloseSocket call. \| 2023-08-29 19:51:26.159 Denali Data Feed \| Disconnected from the server. \| 2023-08-29 19:51:26.159 Denali Data Feed \| Data feed disconnected. Will reconnect in 2 seconds. \| 2023-08-29 19:51:26.159 Denali Data Feed \| Connecting to the server ds31.sierracharts.com. Port 443 \| 2023-08-29 19:51:28.155 DTC Client socket (17) \| Creating socket. \| 2023-08-29 19:51:28.155 DTC Client socket (17) \| New receive buffer size: 0 \| 2023-08-29 19:51:28.155 DTC Client socket (17) \| Connecting to IP: 142.215.18.149. \| 2023-08-29 19:51:28.155 DTC Client socket (17) \| Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2023-08-29 19:51:49.202 * DTC Client socket (17) \| CloseSocket call. \| 2023-08-29 19:51:49.202 DTC Client socket (17) \| Closed. \| 2023-08-29 19:51:49.202 Denali Data Feed \| Failed connections: 192 \| 2023-08-29 19:51:49.203 DTC Client socket (0) \| CloseSocket call. \| 2023-08-29 19:51:49.203 Denali Data Feed \| Disconnected from the server. \| 2023-08-29 19:51:49.203 Denali Data Feed \| Data feed disconnected. Will reconnect in 2 seconds. \| 2023-08-29 19:51:49.203 Denali Data Feed \| Connecting to the server ds31.sierracharts.com. Port 443 \| 2023-08-29 19:51:51.201 DTC Client socket (17) \| Creating socket. \| 2023-08-29 19:51:51.201 DTC Client socket (17) \| New receive buffer size: 0 \| 2023-08-29 19:51:51.201 DTC Client socket (17) \| Connecting to IP: 142.215.18.149. \| 2023-08-29 19:51:51.201 DTC Client socket (17) \| Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2023-08-29 19:52:12.249 * DTC Client socket (17) \| CloseSocket call. \| 2023-08-29 19:52:12.249 DTC Client socket (17) \| Closed. \| 2023-08-29 19:52:12.249 Denali Data Feed \| Failed connections: 193 \| 2023-08-29 19:52:12.249 DTC Client socket (0) \| CloseSocket call. \| 2023-08-29 19:52:12.249 Denali Data Feed \| Disconnected from the server. \| 2023-08-29 19:52:12.249 Denali Data Feed \| Data feed disconnected. Will reconnect in 2 seconds. \| 2023-08-29 19:52:12.250 Denali Data Feed \| Connecting to the server ds31.sierracharts.com. Port 443 \| 2023-08-29 19:52:14.261 DTC Client socket (17) \| Creating socket. \| 2023-08-29 19:52:14.261 DTC Client socket (17) \| New receive buffer size: 0 \| 2023-08-29 19:52:14.261 DTC Client socket (17) \| Connecting to IP: 142.215.18.149. \| 2023-08-29 19:52:14.261 Date Time Of Last Edit: 2023-08-30 01:38:18

[2023-08-30 01:58:03] #10 [Go To First Post]
User121314 - Posts: 17
hello, i have the same issue as well. looks like it is something to do with VX data through CFE HD Request # 24 \| Downloading Intraday chart data for VXU23_FUT_CFE to the file VXU23_FUT_CFE.scid. Service: cfe_exchange.data \| 2023-08-29 20:49:23.098 HD Request # 24 \| Download start date-time: 2023-08-29 17:02:04.000000. File last date-time: 2023-08-29 17:02:04.437000 \| 2023-08-29 20:49:23.098 HD Request # 24 \| Using server: ds31.sierracharts.com port 10150 \| 2023-08-29 20:49:23.098 Socket (5) \| Creating socket. \| 2023-08-29 20:49:23.098 Socket (5) \| New receive buffer size: 0 \| 2023-08-29 20:49:23.098 Socket (5) \| Connecting to IP: 142.215.18.149. \| 2023-08-29 20:49:23.098 DTC Client socket (3) \| Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2023-08-29 20:49:37.240 * DTC Client socket (3) \| CloseSocket call. \| 2023-08-29 20:49:37.245 SC DTC Delayed Exchange Data \| Failed connections: 76 \| 2023-08-29 20:49:37.245 DTC Client socket (0) \| CloseSocket call. \| 2023-08-29 20:49:37.245 SC DTC Delayed Exchange Data \| Disconnected from the server. \| 2023-08-29 20:49:37.245 SC DTC Delayed Exchange Data \| Data feed disconnected. Will reconnect in 2 seconds. \| 2023-08-29 20:49:37.245 DTC Client socket (3) \| Closed. \| 2023-08-29 20:49:37.245

[2023-08-30 09:40:33] #11 [Go To First Post]
Sierra_Chart Engineering - Posts: 17191
Regarding the issue accessing CFE data, do the following: Go to your start menu and run "Command Prompt". In the command prompt window type: IPconfig /flushDNS Press the Enter key on the keyboard. You then should obtain the connection to the server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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