Support Board
Date/Time: Wed, 12 Mar 2025 12:25:23 +0000
Why is my account blocked
View Count: 658
| [2022-05-03 05:13:59] |
| User657856 - Posts: 61 |
|
Why is my account blocked Bogdan Nominaniuk (52575 ) |
| [2022-05-03 05:53:17] |
| |
|
We do not know what is meant by "blocked". What is the exact issue you are encountering? Your Sierra Chart account is active. And there are no issues with it. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-03 09:41:27] |
| User657856 - Posts: 61 |
|
I cannot open the chart. It says "User ID Has No Accounts. Please contact help desk." Bogdan Nominaniuk |
| [2022-05-03 11:03:17] |
| |
|
That is not a Sierra Chart error message. It sounds like a message from Transact since you have been using Transact. Using your operating system Windows Explorer, go to this folder: C:\SierraChart\SierraChartTransActMA\ Run the program SierraChart_64.exe When Sierra Chart is running, follow the instructions here to create a desktop shortcut: Software Download: Setting up Shortcut to Sierra Chart Going forward only use the created shortcut on your desktop to start Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-03 11:03:39
|
| [2022-05-06 07:08:58] |
| User657856 - Posts: 61 |
|
Hi I have opened the chart, but I am very dissatisfied, because I thought I would have everything like before here's a new chart. I chose the Sierra Chart to stay with the old program, which was amazing, and I don't like the new one and I can't work on it. It wasn't supposed to be like that. I will consider withdrawing and asking for a refund. Now is going to be the weekend so I will think about it. I wanted the old chart and the old rules. If I had known about it earlier that you would change the chart, I would not have decided to change it. Very dissatisfied. Bogdan Nominaniuk |
| [2022-05-06 07:21:44] |
| |
|
Specifically what do you mean by this?: because I thought I would have everything like before
If you go back to an older version, everything will be the same. However, the only change in newer versions is with the Chart Settings window. And here is information about that:here's a new chart. https://www.sierrachart.com/index.php?page=doc/ChartSettings.html#NewChartSettingsWindow When it comes to the error you described at post #3, that is from Transact and not Sierra Chart. And we can help you with that error by moving you to the Teton order routing service: Sierra Chart Teton Futures Order Routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-06 07:22:44
|
| [2022-05-06 12:43:47] |
| Stage 5 Trading Corp. - Posts: 31 |
|
Hi Bogdan, None of your charts need to change with the new Teton service. The steps outlined in the following link should get you transitioned over to the new connection without any changes to your charts: https://www.sierrachart.com/index.php?page=doc/TransAct.php#MigratingFromTransactToTetonOrderRoutingService One of our representatives can walk you through this on a remote session as well. He has reached out to you via email to offer his assistance. Please feel free to contact us directly with any questions. Thank you, Anthony Giacomin Trading derivatives carries a high degree of risk, and may not be suitable for all investors. Past performance is not necessarily indicative of future results. |
| [2022-05-06 13:33:39] |
| User657856 - Posts: 61 |
|
I cannot get such a dialog. Bogdan Nominaniuk |
| [2022-05-06 13:49:39] |
| Stage 5 Trading Corp. - Posts: 31 |
|
Hi Bogdan, We have emailed you with more details, please reply to the email if you have any additional questions. Thank you, Anthony Giacomin Trading derivatives carries a high degree of risk, and may not be suitable for all investors. Past performance is not necessarily indicative of future results. |
To post a message in this thread, you need to log in with your Sierra Chart account: