Support Board
Date/Time: Tue, 11 Mar 2025 17:58:38 +0000
IB gateway and Tradestation
View Count: 470
| [2022-04-26 16:08:55] |
| MoMikz - Posts: 1 |
|
Good Day I would like to request a refund on the following basis: - I am currently using IB gateway with Tradestation. - The port required to be used is 4002 - Adding sierracharts requires me to use 7496 - This therefore does not allow me to link all three together. - Socket port will not allow connections between the 3 applications. Please assist! |
| [2022-04-26 16:50:32] |
| John - SC Support - Posts: 38581 |
|
We have refunded your available Usage Time, which has set your account in an expired state. We also deactivated the Sierra Chart Exchange Data Feed, but we can not refund any of those funds, as the exchanges do not give refunds. Please start an Account Support Ticket making the request for the funds in your Services Surplus to be returned to your credit card. You can access the Account Support Tickets here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Also, please review our Refund Policy here: Sierra Chart Purchase and License Information: Refunds For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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