Support Board
Date/Time: Tue, 11 Mar 2025 17:32:50 +0000
Post From: IB gateway and Tradestation
| [2022-04-26 16:50:32] |
| John - SC Support - Posts: 38580 |
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We have refunded your available Usage Time, which has set your account in an expired state. We also deactivated the Sierra Chart Exchange Data Feed, but we can not refund any of those funds, as the exchanges do not give refunds. Please start an Account Support Ticket making the request for the funds in your Services Surplus to be returned to your credit card. You can access the Account Support Tickets here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Also, please review our Refund Policy here: Sierra Chart Purchase and License Information: Refunds For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |