Support Board
Date/Time: Tue, 11 Mar 2025 17:15:06 +0000
cancellation
View Count: 608
| [2022-04-20 20:46:47] |
| User548453 - Posts: 8 |
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PLease can you tell me if i wanted to close my account how much refund i would receive against the initial payment made. Please put a hold on all services thanks |
| [2022-04-20 22:32:07] |
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You can get a refund for about 90 USD. If the reason for cancellation is due to a problem that you are having, then we can try to help resolve it using Remote Assistance. If there is some feature needed, then let us know what it is and we will see how we can help you with that as well. If the reason for cancellation is not due to either of the above, then understand there is *no* automatic billing to a credit or debit card. If you do not wish to continue to use the Sierra Chart software and services, make sure activated services are not set to renew. Go to these pages to disable activated services: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures If you have a Services Balance in excess of 10 USD or usage time in excess of 15 days, you may request a refund. Any Service Balance credit will remain on your account for future use. Exchange fees are not refundable. Thank you for using Sierra Chart. Sierra Chart Support |
| [2022-04-23 08:19:20] |
| User548453 - Posts: 8 |
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please may i have a refund of any amounts available including the balance held on account and the amount payable for any subscription unused according to your previous message i understand this will be in the region of $100 and I gather it will go back to the card used to make payment. thank you for your help |
| [2022-04-25 16:05:10] |
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Please start a ticket to request the refund: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Sierra Chart Support |
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