Support Board
Date/Time: Tue, 11 Mar 2025 17:01:57 +0000
Post From: cancellation
| [2022-04-20 22:32:07] |
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You can get a refund for about 90 USD. If the reason for cancellation is due to a problem that you are having, then we can try to help resolve it using Remote Assistance. If there is some feature needed, then let us know what it is and we will see how we can help you with that as well. If the reason for cancellation is not due to either of the above, then understand there is *no* automatic billing to a credit or debit card. If you do not wish to continue to use the Sierra Chart software and services, make sure activated services are not set to renew. Go to these pages to disable activated services: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures If you have a Services Balance in excess of 10 USD or usage time in excess of 15 days, you may request a refund. Any Service Balance credit will remain on your account for future use. Exchange fees are not refundable. Thank you for using Sierra Chart. Sierra Chart Support |