Support Board
Date/Time: Mon, 10 Mar 2025 20:16:33 +0000
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| [2022-04-06 18:03:14] |
| User513220 - Posts: 10 |
|
Hi, I cannot connect CQG live data to a second Sierra Chart download. I have CQG connection on one instance of Sierra Chart working. However, I downloaded a second instance of Sierra Chart on another machine and I get a connection error message " Service Package does not support this function or account is expired". The Data/Trade Service setting is defaulted to CQG WebAPI(not enabled on package). I just paid $36 to renew my package today......but I still get a notification saying my service package expires in 15 days. Also, when I click Help>>> Add usage it says my last login was 24.62 months ago, which is totally incorrect. |
| [2022-04-06 20:13:18] |
| John - SC Support - Posts: 38547 |
|
You have 2 Sierra Chart accounts, and you are using the wrong Account Name when you are logging into the second computer. Make sure you are logging into the second computer using the Account Name that looks like AC*****1. Refer to the following for how to login using a different account name: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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