Support Board
Date/Time: Wed, 27 Nov 2024 10:50:53 +0000
data is delayed?
View Count: 798
| [2022-04-01 15:27:04] |
| User338653 - Posts: 12 |
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Hi, I pay for my data but it's coming up as delayed? can you let me know why this is? Thanks, Adam |
| [2022-04-01 15:31:32] |
| Jaydtrade - Posts: 87 |
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My Data is also delayed. Didn't want to make the same post. Just activated it about 30 min ago. Its delayed by a couple minutes. I have denali feed and I activated the CME market depth 11USD. I have the data services set to the attachment below. Is there anything I am missing?
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 SC DATA SETTING.png / V - Attached On 2022-04-01 15:31:28 UTC - Size: 14.23 KB - 150 views |
| [2022-04-01 18:11:15] |
| John - SC Support - Posts: 36309 |
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In both cases we need to see your Message Log. Please follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-01 18:24:48] |
| Jaydtrade - Posts: 87 |
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Someone called and got my issue resolved the data is now current thank you!
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| [2023-09-01 15:46:19] |
| razpet - Posts: 4 |
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Sorry to reup this thread, but to not create another one or create a ticket for nothing, I think I have the same issue.. As we are 1st September, I activated the full CME market data for the free coming month and bought the SC package 11. I did not contact the broker yet to connect the account so I wanted before to contiinue to trade with the trading evaluator (not the delayed this time) throught Global Settings >> data/trade service but I still have on the header DD: 00:10:10(delayed), so I think I'm still not connected with the Denali data feed ? Things I did: Help >> Download current version, install & restart, still not work.. Am I missing something ? Edit: Am I missing something ?
Ok, after looking around, I think the answer is in the first sentence.. After looking in the windows message log, there is a line "Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2023-09-01 17:56:18.256" So.. Correct me if I'm wrong please.. You can't trade with trading evaluator service with real-time data through Denali if not already connected with your live trading account with your broker ? Date Time Of Last Edit: 2023-09-01 16:03:42
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| [2023-09-01 16:01:35] |
| John - SC Support - Posts: 36309 |
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You need to connect to your live, funded, futures trading account to verify your non-professional status. Otherwise, you still will not get the real-time data. Refer to the following for instructions: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-01 16:11:46] |
| razpet - Posts: 4 |
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Thank you John, I was just editing the message while you were answering me.. By connect to the live account, you mean, send a message to the broker with the SC login and then connect with the "Teton CME routing service" ? Then I can come back to trading evaluator with the RT market data ? by the way, Sierrachart is a hell of a tool.. Can believe I could live without before.. |
| [2023-09-01 18:23:17] |
| John - SC Support - Posts: 36309 |
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By connect to the live account, you mean, send a message to the broker with the SC login and then connect with the "Teton CME routing service" ?
You do not need to send a message to the broker - just setup your Sierra Chart software to connect to the live account for about 10 seconds. Then you can change it back to whatever service you want. Refer to the instructions here: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees You mention Teton, so if you have an account that uses the Teton Order Routing Service, then follow the instructions at the following link to connect to that account, starting at Step #7: Sierra Chart Teton Futures Order Routing: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-09-01 18:23:30
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