Support Board
Date/Time: Sat, 15 Mar 2025 08:06:59 +0000
Urgent please help can't logon to my TickTick eval
View Count: 1079
| [2022-04-01 13:47:27] |
| User715828 - Posts: 61 |
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Hi, I can't logon to my new TickTick eval using Rithmic. I signed onto Rithmic and signed the 2 documents. I am able to logon to Rithmic but when I add the credentials to Sierra Chart it give me an error. I've included the message log. I told TickTick I think I remember something like this happening with uProfit and they were able to fix it but they are insisted that I contact SC support. FYI, I am currently able to logon to my leeloo eval using rithmic. Please let me know what to do or what message I should give to TickTick support I will also send the message log as well as include a screenshot of it Thank you |
Private File Attachment Deleted. |
| [2022-04-01 14:07:34] |
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You are getting a "permission denied" error. Refer to: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Looks like you have chosen the correct server if this is a paper trading account. Therefore, at this point we do not know what the problem is. One thing we have learned is that if the password is more than 31 characters in length it is a problem. Check the length. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-12 06:41:30] |
| User330204 - Posts: 1 |
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Bonjour ne n'arrive pas a me connecter aussi pouvez vous m'aider ?
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| [2022-07-12 12:42:59] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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