Support Board
Date/Time: Wed, 05 Feb 2025 19:57:05 +0000
refund
View Count: 1389
| [2022-03-30 17:04:59] |
| User728750 - Posts: 24 |
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Can i get a refund? I didnt know i need to have a futures acount to have real time data.
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| [2022-03-30 18:10:51] |
| John - SC Support - Posts: 37757 |
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We can issue you a refund of monthly portions of the unused usage time on your account. But, the first thing to be aware of is that you only need a futures trading account for the real-time CME Group data. You can get real-time data for other exchanges (EUREX, NASDAQ, CFE), if you are wanting them. Also, you can change your package to Package 5 and we will adjust your Usage Time for the difference in the packages and then you can continue to use Sierra Chart with our Delayed Streaming data, which acts the same as Real-Time data, but is delayed by 10-15 minutes (depending on exchange). This allows you to get used to Sierra Chart and develop your strategies without having to pay for real-time data. Let us know how you would like to proceed from here and we can give you the appropriate directions or help you with whatever it is you want to do. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-30 18:22:27] |
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You can start off using our Delayed Exchange Data Feed: Delayed Exchange Data Feed Much easier. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-30 18:22:45
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| [2022-03-30 18:24:49] |
| User728750 - Posts: 24 |
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I only trade comodities and us500,us30 on 1minute chart so this isnt possible for me, so i would like to have a refund. Yes but fot that futures trading account i need another 200-500euros for deposit. |
| [2022-03-30 18:36:22] |
| John - SC Support - Posts: 37757 |
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We have issued you a refund of the 2 months of remaining time into the Services Surplus for your account. You still have usage time through April 8, 2022. If you want to have the Services Surplus for your account credited back to your credit card, then please start an Account Support Ticket at the following link making this request: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-03 12:46:07] |
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No you do not: es but fot that futures trading account i need another 200-500euros for deposit.
Only 100 USD. With no monthly fees. Refer to: Easy Solution to CME Funded Trading Account Requirement Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-03 12:46:22
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| [2024-12-03 00:19:07] |
| User161764 - Posts: 2 |
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How can i get a refund
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| [2024-12-03 16:00:19] |
| John - SC Support - Posts: 37757 |
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User161764: Please post your request in our "Account Support Tickets" at the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-12-03 16:01:41
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