Support Board
Date/Time: Wed, 05 Feb 2025 20:09:07 +0000
Post From: refund
| [2022-03-30 18:10:51] |
| John - SC Support - Posts: 37757 |
|
We can issue you a refund of monthly portions of the unused usage time on your account. But, the first thing to be aware of is that you only need a futures trading account for the real-time CME Group data. You can get real-time data for other exchanges (EUREX, NASDAQ, CFE), if you are wanting them. Also, you can change your package to Package 5 and we will adjust your Usage Time for the difference in the packages and then you can continue to use Sierra Chart with our Delayed Streaming data, which acts the same as Real-Time data, but is delayed by 10-15 minutes (depending on exchange). This allows you to get used to Sierra Chart and develop your strategies without having to pay for real-time data. Let us know how you would like to proceed from here and we can give you the appropriate directions or help you with whatever it is you want to do. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |