Support Board
Date/Time: Mon, 10 Mar 2025 17:19:08 +0000
Error executing orders with GainFutures
View Count: 702
| [2022-03-24 20:23:00] |
| User222326 - Posts: 3 |
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Hello Support I have some trouble in order to execute Market or Limit orders with Prod.GainFutures This is log it shows me when i try to create a limit order: HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Socket gracefully closed by remote side. | 2022-03-24 15:37:22.133 GAIN Capital FIX Trading: (Send) > 8=FIX.4.49=17435=834=2849=OEC52=20220324-15:46:5456=8000096=014=017=OECFIX:637834059080704501:6042237=NONE38=039=858=Invalid account60=20220324-15:46:54.880103=15150=8151=010=180 | 2022-03-24 15:46:54.842 GAIN Capital FIX Trading: Error in received Execution Report message. Failed to get the value for the Account field. Field not found. | 2022-03-24 15:46:54.843 FIX Message: 8=FIX.4.49=17435=834=2849=OEC52=20220324-15:46:5456=8000096=014=017=OECFIX:637834059080704501:6042237=NONE38=039=858=Invalid account60=20220324-15:46:54.880103=15150=8151=010=180 | 2022-03-24 15:46:54.843 GAIN Capital FIX Trading: Error in received Execution Report message. Failed to get the value for the Side field. Field not found. | 2022-03-24 15:46:54.843 FIX Message: 8=FIX.4.49=17435=834=2849=OEC52=20220324-15:46:5456=8000096=014=017=OECFIX:637834059080704501:6042237=NONE38=039=858=Invalid account60=20220324-15:46:54.880103=15150=8151=010=180 | 2022-03-24 15:46:54.843 Can you help me with this? Thank you, Best Regards, Daniel. |
| [2022-03-25 22:01:07] |
| Sierra_Chart Engineering - Posts: 18732 |
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This is the relevant text: 58=Invalid account In Global Settings >> Data/Trade Service Settings there is a setting to specify your Trade Account for gain capital. Make sure that is set correctly. Contact your broker for more help. Also you really should move to the Teton order routing service: Sierra Chart Teton Futures Order Routing See if your broker supports this service. We are discontinuing support for Gain capital in newer versions in April 2022. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-25 22:02:51
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| [2022-03-25 23:03:51] |
| User223841 - Posts: 2 |
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I uploaded a screenshot of my gainfutures Data/Trade Service Settings
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 Captura de ecrã 2022-03-25 230137.png / V - Attached On 2022-03-25 23:02:40 UTC - Size: 25.05 KB - 139 views Attachment Deleted. |
| [2022-03-25 23:04:03] |
| User223841 - Posts: 2 |
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Sorry, what do you mean by "discontinuing support"? the prod.gainfutures.com server will be shutdown?
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| [2022-03-26 11:20:59] |
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The screenshot does not help us. We do not know what the Trade Account should be set to. Sierra Chart will be removing the support for using Gain Capital in newer versions effective in April 2022: Sorry, what do you mean by "discontinuing support"? the prod.gainfutures.com server will be shutdown?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-26 11:21:12
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| [2022-03-29 23:23:10] |
| User222326 - Posts: 3 |
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Hello Again GainFutures helped me to fix the problem above. Right now, I can open a trade using sierra charts, but I can't close it using sierra. GainFutures said they don't have any problem and asked me to contact your support if they can help me with that. I uploaded a screenshot sierra charts logs when I try to close a trade. Thank you Daniel Date Time Of Last Edit: 2022-03-31 08:12:08
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Private File |
| [2022-03-31 07:31:30] |
| Sierra_Chart Engineering - Posts: 18732 |
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We apologize for the delay. You have mistakenly enabled Global Settings >> Data/Trade Service Settings >> Service Settings >> Use Account Allocation for Orders. Set that to No.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-31 07:32:50
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