Support Board
Date/Time: Mon, 10 Mar 2025 13:28:40 +0000
Historical download skipped
View Count: 1537
| [2022-03-24 14:41:58] |
| User495734 - Posts: 41 |
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Hi am having issues, checked out the prior support tickets and still cant seem to find a solution Log: Software version: 2355 64-bit | 2022-03-24 14:40:35.781 Primary Thread ID: 13836 | 2022-03-24 14:40:35.781 Usage end date: 2022-04-03 | 2022-03-24 14:40:35.781 Enabled for: Sierra Chart Historical Data Service. | 2022-03-24 14:40:35.781 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-03-24 14:40:35.781 Enabled for: Delayed Denali Exchange Data Feed. | 2022-03-24 14:40:35.781 Enabled for exchange2: CME (Trading Account Required) | 2022-03-24 14:40:35.781 Enabled for exchange2: CBOT (Trading Account Required) | 2022-03-24 14:40:35.781 Enabled for exchange2: COMEX (Trading Account Required) | 2022-03-24 14:40:35.781 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-03-24 14:40:35.781 Enabled for exchange2: fairx_exchange.data | 2022-03-24 14:40:35.781 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-03-24 14:40:35.781 Current selected Data/Trading service: Rithmic Direct - DTC | 2022-03-24 14:40:35.781 Custom symbol settings values: enabled | 2022-03-24 14:40:35.781 Chart Update Interval: 500 | 2022-03-24 14:40:35.781 Intraday Data Storage Time Unit: 1 | 2022-03-24 14:40:35.781 Time Zone: +00:00:00 (UTC+00) | 2022-03-24 14:40:35.781 2022-03-24 14:40:35 Local computer time in UTC | 2022-03-24 14:40:35.781 2022-03-24 14:40:35 Local computer time in SC Time Zone | 2022-03-24 14:40:35.781 2022-03-24 14:11:09 Server time in UTC | 2022-03-24 14:40:35.781 Local computer UTC time and Server UTC time difference: 2 seconds. | 2022-03-24 14:40:35.781 Program path: C:\SierraChart CASH\ | 2022-03-24 14:40:35.781 Data Files path: C:\SierraChart CASH\Data\ | 2022-03-24 14:40:35.781 OS Version Number: 10.0 | 2022-03-24 14:40:35.782 Locale Setting: C | 2022-03-24 14:40:35.782 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-03-24 14:40:35.782 Allowed protected custom studies: | 2022-03-24 14:40:35.782 Rithmic Direct - DTC | Using primary service for historical data for ESM2.CME | 2022-03-24 14:40:39.516 Historical data service client indicated that downloads are not enabled. Symbol: ESM2.CME. Data Type: Intraday data | 2022-03-24 14:40:39.516 Historical data download ID 12 not found when removing ID from outstanding request set. | 2022-03-24 14:40:39.516 Real-time Intraday chart data file updates started for ESM2.CME | 2022-03-24 14:40:39.516 Opened cached Intraday file: C:\SierraChart CASH\Data\ESM2.CME.scid. Thread ID: 13836 | 2022-03-24 14:40:39.516 Intraday chart data file opened for ESM2.CME | 2022-03-24 14:40:39.516 The message log has been sent to support. | 2022-03-24 14:40:43.810 * HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (2) | Creating socket. Using TLS 1.2. | 2022-03-24 14:40:43.810 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (2) | New receive buffer size: 32768 | 2022-03-24 14:40:43.810 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (2) | Connecting to IP: 95.216.233.104. | 2022-03-24 14:40:43.810 Sending of the Message Log is completed. The response was saved to C:\SierraChart CASH\Data\MessageLogAnalysis.htm | 2022-03-24 14:40:44.642 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (2) | CloseSocket call. | 2022-03-24 14:40:44.891 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (2) | Shutdown started. Waiting for graceful close. | 2022-03-24 14:40:44.891 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (2) | Socket gracefully closed by remote side. | 2022-03-24 14:40:45.087 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (2) | Closed. | 2022-03-24 14:40:45.087 |
| [2022-03-24 16:12:30] |
| John - SC Support - Posts: 38516 |
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We need more information to understand what your particular issue is. But if this is in relation to historical data from Rithmic, then refer to the following: Rithmic Trading Platform Service: Rithmic Support Policy For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-24 16:20:48] |
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The information below also applies to historical data in your particular case and also means that you are not getting real-time data from the Denali data feed either: The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-24 16:24:03] |
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Since you cannot access the Denali Exchange Data Feed when using Rithmic because of what is explained in post #3, the historical and real-time data then comes from Rithmic. However, the historical data, is not being downloaded from Rithmic, and is being skipped because you did not specify your Rithmic username and password for historical data in Global Settings >> Data/Trade Service Settings. However, you do not want to do the prior paragraph because you should be getting the data completely from the Denali Exchange Data Feed. Follow the instructions in post #3 to do that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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