Support Board
Date/Time: Mon, 10 Mar 2025 13:09:50 +0000
Post From: Historical download skipped
| [2022-03-24 14:41:58] |
| User495734 - Posts: 41 |
|
Hi am having issues, checked out the prior support tickets and still cant seem to find a solution Log: Software version: 2355 64-bit | 2022-03-24 14:40:35.781 Primary Thread ID: 13836 | 2022-03-24 14:40:35.781 Usage end date: 2022-04-03 | 2022-03-24 14:40:35.781 Enabled for: Sierra Chart Historical Data Service. | 2022-03-24 14:40:35.781 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-03-24 14:40:35.781 Enabled for: Delayed Denali Exchange Data Feed. | 2022-03-24 14:40:35.781 Enabled for exchange2: CME (Trading Account Required) | 2022-03-24 14:40:35.781 Enabled for exchange2: CBOT (Trading Account Required) | 2022-03-24 14:40:35.781 Enabled for exchange2: COMEX (Trading Account Required) | 2022-03-24 14:40:35.781 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-03-24 14:40:35.781 Enabled for exchange2: fairx_exchange.data | 2022-03-24 14:40:35.781 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-03-24 14:40:35.781 Current selected Data/Trading service: Rithmic Direct - DTC | 2022-03-24 14:40:35.781 Custom symbol settings values: enabled | 2022-03-24 14:40:35.781 Chart Update Interval: 500 | 2022-03-24 14:40:35.781 Intraday Data Storage Time Unit: 1 | 2022-03-24 14:40:35.781 Time Zone: +00:00:00 (UTC+00) | 2022-03-24 14:40:35.781 2022-03-24 14:40:35 Local computer time in UTC | 2022-03-24 14:40:35.781 2022-03-24 14:40:35 Local computer time in SC Time Zone | 2022-03-24 14:40:35.781 2022-03-24 14:11:09 Server time in UTC | 2022-03-24 14:40:35.781 Local computer UTC time and Server UTC time difference: 2 seconds. | 2022-03-24 14:40:35.781 Program path: C:\SierraChart CASH\ | 2022-03-24 14:40:35.781 Data Files path: C:\SierraChart CASH\Data\ | 2022-03-24 14:40:35.781 OS Version Number: 10.0 | 2022-03-24 14:40:35.782 Locale Setting: C | 2022-03-24 14:40:35.782 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-03-24 14:40:35.782 Allowed protected custom studies: | 2022-03-24 14:40:35.782 Rithmic Direct - DTC | Using primary service for historical data for ESM2.CME | 2022-03-24 14:40:39.516 Historical data service client indicated that downloads are not enabled. Symbol: ESM2.CME. Data Type: Intraday data | 2022-03-24 14:40:39.516 Historical data download ID 12 not found when removing ID from outstanding request set. | 2022-03-24 14:40:39.516 Real-time Intraday chart data file updates started for ESM2.CME | 2022-03-24 14:40:39.516 Opened cached Intraday file: C:\SierraChart CASH\Data\ESM2.CME.scid. Thread ID: 13836 | 2022-03-24 14:40:39.516 Intraday chart data file opened for ESM2.CME | 2022-03-24 14:40:39.516 The message log has been sent to support. | 2022-03-24 14:40:43.810 * HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (2) | Creating socket. Using TLS 1.2. | 2022-03-24 14:40:43.810 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (2) | New receive buffer size: 32768 | 2022-03-24 14:40:43.810 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (2) | Connecting to IP: 95.216.233.104. | 2022-03-24 14:40:43.810 Sending of the Message Log is completed. The response was saved to C:\SierraChart CASH\Data\MessageLogAnalysis.htm | 2022-03-24 14:40:44.642 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (2) | CloseSocket call. | 2022-03-24 14:40:44.891 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (2) | Shutdown started. Waiting for graceful close. | 2022-03-24 14:40:44.891 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (2) | Socket gracefully closed by remote side. | 2022-03-24 14:40:45.087 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (2) | Closed. | 2022-03-24 14:40:45.087 |