Support Board
Date/Time: Mon, 10 Mar 2025 14:15:53 +0000
Account Payment
View Count: 410
| [2022-03-23 19:16:09] |
| User379354 - Posts: 1 |
|
Hello, Can you please explain to me why I have been charged a total of $108 (3 Times) for the Denali Data Feed Service package. The Total amount of $195 should have covered me for a total of 6 months of service package that included a 20% discount, also the Denali Exchange Cost of $3.50. 2022-03-17 19:24:16 Services Balance adjustment to set Service Package to the '10 - Standard + Denali Data Feed' option with the End Date of 2022-06-18. Adjustment: 31 days at Sierra Chart Package 10 . SBA25595... -36.00 USD 87.00 USD 2022-03-17 17:14:50 Services Balance adjustment to set Service Package to the '10 - Standard + Denali Data Feed' option with the End Date of 2022-05-18. Adjustment: 31 days at Sierra Chart Package 10 . SBA25595... -36.00 USD 123.00 USD 2022-03-17 17:08:15 Services Balance adjustment to set Service Package to the '10 - Standard + Denali Data Feed' option with the End Date of 2022-04-17. Adjustment: 31 days at Sierra Chart Package 10 . SBA25595... -36.00 USD 159.00 USD 2022-03-17 17:08:15 PayPal - Add Credit 72D73251... (PDF) 195.00 USD 195.00 USD |
| [2022-03-23 22:24:22] |
| John - SC Support - Posts: 38516 |
|
The reason for this is because you were not setup for the 6 month package. You were on the 1 month package and you selected the "Update and Renew Now" button, which added an additional month each time you did this. Therefore, you now have Usage Time through June 18, 2022. We see that you have changed your package selection to the 6 month option. Therefore on June 18, 2022 your account will be charged $172.80 for 6 months of Package 10. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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