Support Board
Date/Time: Tue, 26 Nov 2024 08:44:54 +0000
Can not connect to CTS sim datafeed
View Count: 2053
| [2014-04-21 01:28:26] |
| User85195 - Posts: 60 |
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is anybody else experiencing this problem right now? I'm using SierraChart build 1122. |
| [2014-04-21 01:33:10] |
| Stas - Posts: 10 |
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Hello. I also have a problem with the connection. Here is the log: CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2014-04-21 08:29:21 CTS FIX - Firm: CTS | 2014-04-21 08:29:21 Resolved address fix-sim.t4login.com to IP 74.201.6.199 | 2014-04-21 08:29:21 The network socket is connected. | 2014-04-21 08:29:21 Starting SSL connection on the socket. | 2014-04-21 08:29:21 SSL socket is connected. | 2014-04-21 08:29:22 CTS FIX: Sending the Logon message. | 2014-04-21 08:29:22 CTS FIX: Received a Logout message. Text = The user has not completed the market data setup and should login to www.t4login.com and complete the setup page. | 2014-04-21 08:29:23 CTS FIX: Sending a Logout message. Text = Received Logout message. | 2014-04-21 08:29:23 SSL shutdown indicates not able to send 'close notify'. | 2014-04-21 08:29:23 The SSL socket was shut down. | 2014-04-21 08:29:23 The SSL socket object has been freed. SSL state is now disconnected. | 2014-04-21 08:29:23 Socket has been shutdown and closed. | 2014-04-21 08:29:23 CTS FIX: Logged out and disconnected. | 2014-04-21 08:29:23 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-04-21 08:29:23 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-04-21 08:29:23 CTS FIX: Disconnected. | 2014-04-21 08:29:23 Will reconnect to the server in 3.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-04-21 08:29:23 |
| [2014-04-21 01:53:07] |
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This is the message from the CTS FIX server which indicates the problem: The user has not completed the market data setup and should login to www.t4login.com and complete the setup page.
We recommend doing what it says. However, also CTS provided us this information, this evening: CTS users, we are experiencing some issues with our new server release in regards to the market data forms. It was not to be mandatory tonight but we are seeing that traders will see" no permission" for all market quotes until the forms are completed. We are trying to reverse this but in the meantime please follow the instructions to complete the market data forms.
Instructions: Go to www.t4login.com Erase the firm name Default and enter your own firm/username and password. Complete the forms Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-21 01:53:55
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| [2014-04-21 09:39:39] |
| User85195 - Posts: 60 |
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Instructions:
Go to www.t4login.com Erase the firm name Default and enter your own firm/username and password. Complete the forms has anybody followed the instruction above and succeeded? I've been trying to login but so far no luck. |
| [2014-04-21 12:16:55] |
| cornix - Posts: 6 |
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I lost ability to simultaneously log into CTS T4 (live) and Sierra Chart. Wonder if the problem is on CTS or SC side...
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| [2014-04-21 13:03:52] |
| User31737 - Posts: 73 |
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I filled it out still can not connect |
| [2014-04-21 13:43:23] |
| User63786 - Posts: 6 |
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I have my firm and password in place. When I have Sierra running and log into CTS, Sierra goes off, and then reconnects. From CTS I get a message saying " You have logged in at another location. You may only be logged in once at a time." I made a phone call to CTS and they said they are getting phone calls from other Sierra users with this problem. From CTS point of view this is a Sierra problem. Please Help.
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| [2014-04-21 13:49:36] |
| cornix - Posts: 6 |
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I contacted CTS earlier today and they said it has something to do with new regulations and FIX connection, so that SC has to make changes in the platform. Hopefully changes are done soon.
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| [2014-04-21 16:16:32] |
| User31737 - Posts: 73 |
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Still can not connect live or sim. Any progress on this?
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| [2014-04-21 16:45:18] |
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We are working on the simultaneous logon issue when using the T4 Front end an Sierra Chart. Give us about two hours. For other login issues, contact CTS or your broker. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-21 17:51:20
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| [2014-04-21 17:41:51] |
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Sierra Chart version 1124 has been released and should solve the simultaneous logon issue. Update with Help >> Download Current Version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-22 08:57:47] |
| cornix - Posts: 6 |
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Installed 1124, everything works fine now. Thanks.
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