Support Board
Date/Time: Mon, 10 Mar 2025 19:23:20 +0000
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View Count: 1361
| [2022-03-17 09:35:43] |
| maliik3103 - Posts: 48 |
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chart is not loading , https://prnt.sc/Yfb4t9ewo1WJ , it already looks like this for a while and nothing appears , i just switched to the newest version
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| [2022-03-17 12:02:55] |
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Refer to: Rithmic Trading Platform Service: Rithmic Support Policy You are using the correct Service Package, but 3 additional things you need to do are complete the agreements and activate the exchanges you need: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation&UserID=234529#DenaliCME And get a real funded trading account if you do not have one: Easy Solution to CME Funded Trading Account Requirement Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-17 12:03:53
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| [2022-03-17 13:03:32] |
| maliik3103 - Posts: 48 |
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if i connect to a funding account, will this solve the problem?
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| [2022-03-17 13:13:09] |
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You need to do the three things described in our prior post.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-17 13:13:23
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| [2022-03-17 13:16:23] |
| maliik3103 - Posts: 48 |
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just yesterday i had the 2028 version of sc, but that version doesnt work anymore, i dont understand why i have to pay extra for all the exchanges
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| [2022-03-17 13:27:24] |
| maliik3103 - Posts: 48 |
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i was paying 36$ per month for SC , but now i have to pay 79$ for everything, is there a way to pay less? since i have a funded account and get the data feed from there as well?
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| [2022-03-17 13:45:27] |
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The problem is you will have issues with Rithmic historical data. And we do not support older Rithmic connections. Support for those have been long discontinued. And you should not have to pay the full 33 USD exchange fee. Just pay for what you need. You should not need market depth data for all 4 CME sub exchanges. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-17 13:53:44] |
| maliik3103 - Posts: 48 |
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so when i get market depth from my broker, i just need to pay the 3,5$ to get the historical data for cme group?
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| [2022-03-17 14:27:10] |
| maliik3103 - Posts: 48 |
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and also i have activated the cme groups for 3,5 dollar , but some symbols still dont work , CL as an example https://prnt.sc/DCg88WCSMz9T
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| [2022-03-17 19:36:49] |
| maliik3103 - Posts: 48 |
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its not just CL, some symbols are working some not, need helpf as soon as possible
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| [2022-03-17 20:41:32] |
| John - SC Support - Posts: 38547 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-17 20:44:28] |
| maliik3103 - Posts: 48 |
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Software version: 2368 64-bit | 2022-03-17 21:43:55.648 Primary Thread ID: 18908 | 2022-03-17 21:43:55.648 Usage end date: 2022-04-05 | 2022-03-17 21:43:55.648 Enabled for: Advanced Features 2. | 2022-03-17 21:43:55.648 Enabled for: Sierra Chart Historical Data Service. | 2022-03-17 21:43:55.648 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-03-17 21:43:55.648 Enabled for: Delayed Denali Exchange Data Feed. | 2022-03-17 21:43:55.648 Enabled for exchange2: CME (Trading Account Required) | 2022-03-17 21:43:55.648 Enabled for exchange2: CBOT (Trading Account Required) | 2022-03-17 21:43:55.648 Enabled for exchange2: COMEX (Trading Account Required) | 2022-03-17 21:43:55.648 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-03-17 21:43:55.648 Enabled for exchange2: fairx_exchange.data | 2022-03-17 21:43:55.648 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-03-17 21:43:55.648 Current selected Data/Trading service: Rithmic Direct - DTC | 2022-03-17 21:43:55.648 Custom symbol settings values: enabled | 2022-03-17 21:43:55.648 Chart Update Interval: 500 | 2022-03-17 21:43:55.648 Intraday Data Storage Time Unit: 0 | 2022-03-17 21:43:55.648 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-03-17 21:43:55.648 2022-03-17 20:43:55 Local computer time in UTC | 2022-03-17 21:43:55.648 2022-03-17 21:43:55 Local computer time in SC Time Zone | 2022-03-17 21:43:55.648 2022-03-17 14:09:05 Server time in UTC | 2022-03-17 21:43:55.648 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-03-17 21:43:55.648 Program path: C:\Users\HP\Desktop\SierraChart1703\ | 2022-03-17 21:43:55.648 Data Files path: C:\Users\HP\Desktop\SierraChart1703\Data\ | 2022-03-17 21:43:55.648 OS Version Number: 10.0 | 2022-03-17 21:43:55.648 Locale Setting: C | 2022-03-17 21:43:55.648 DLLs: UserContributedStudies_64.dll | 2022-03-17 21:43:55.649 Allowed protected custom studies: | 2022-03-17 21:43:55.649 Crash reporter started: true | 2022-03-17 21:43:55.649 Added historical Intraday data request for CLH2.NYMEX to the queue. | 2022-03-17 21:44:08.788 Triggering next historical data download in queue. | 2022-03-17 21:44:08.788 Reloading all charts with filename: CLH2.NYMEX.scid | 2022-03-17 21:44:08.788 Added historical Daily data request for CLH2.NYMEX to the queue. | 2022-03-17 21:44:08.788 Triggering next historical data download in queue. | 2022-03-17 21:44:08.788 Added historical Intraday data request for CLJ2.NYMEX to the queue. | 2022-03-17 21:44:08.793 Intraday data recording state for symbol CLJ2.NYMEX is set to download 'Pending'. | 2022-03-17 21:44:08.793 Added historical Daily data request for CLJ2.NYMEX to the queue. | 2022-03-17 21:44:08.793 Added historical Intraday data request for CLK2.NYMEX to the queue. | 2022-03-17 21:44:08.793 Intraday data recording state for symbol CLK2.NYMEX is set to download 'Pending'. | 2022-03-17 21:44:08.793 Added historical Daily data request for CLK2.NYMEX to the queue. | 2022-03-17 21:44:08.793 HD Request # 556 | Downloading Intraday chart data for CLH2.NYMEX to the file CLH2.NYMEX.scid. Service: rithmic.trading | 2022-03-17 21:44:08.793 HD Request # 556 | Download start date-time: 2022-01-09 01:00:00.000000. File last date-time: 00:00:00.000000 | 2022-03-17 21:44:08.793 HD Request # 556 | Using server: rsc.rithmic.com port 50502. Use encryption. | 2022-03-17 21:44:08.793 HD Request # 557 | Downloading Historical Daily chart data for CLH2.NYMEX. Starting date: 1972-03-17. Service: rithmic.trading | 2022-03-17 21:44:08.794 Socket (3) | Creating socket. Using TLS 1.2. | 2022-03-17 21:44:08.794 Socket (3) | New receive buffer size: 5242880 | 2022-03-17 21:44:08.794 Socket (3) | Connecting to IP: 216.57.156.163. | 2022-03-17 21:44:08.794 HD Request # 556 | Sending historical data logon request message. | 2022-03-17 21:44:08.924 HD Request # 557 | Requesting historical Daily data for CLH22 starting at 1972-03-16. SC External HD service. | 2022-03-17 21:44:09.113 HD Request # 556 | Requesting Intraday data. Start date-time: 2022-01-09 01:00:00. Record interval: 0. Symbol: CLH2.NYMEX | 2022-03-17 21:44:09.308 Socket (3) | CloseSocket call. | 2022-03-17 21:44:09.435 HD Request # 556 | Error downloading historical Intraday data for CLH2.NYMEX. permission denied | 2022-03-17 21:44:09.435 Historical data download thread signaled to stop. | 2022-03-17 21:44:09.435 HD Request # 556 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for CLH2.NYMEX | 2022-03-17 21:44:09.435 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-03-17 21:44:09.435 HD Request # 556 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2022-03-17 21:44:09.436 HD Request # 556 | Completion time: 1s | 2022-03-17 21:44:09.436 HD Request # 556 | Intraday data download complete for CLH2.NYMEX. Unique request ID: 542 | 2022-03-17 21:44:09.436 Removing historical data download ID 542. | 2022-03-17 21:44:09.436 Real-time Intraday chart data file updates started for CLH2.NYMEX | 2022-03-17 21:44:09.436 Intraday chart data file opened for CLH2.NYMEX | 2022-03-17 21:44:09.436 HD Request # 556 | Enabling Intraday chart updating for symbol. | 2022-03-17 21:44:09.436 Triggering next historical data download in queue. | 2022-03-17 21:44:09.436 HD Request # 558 | Downloading Intraday chart data for CLJ2.NYMEX to the file CLJ2.NYMEX.scid. Service: rithmic.trading | 2022-03-17 21:44:09.436 Reloading all charts with filename: CLJ2.NYMEX.scid | 2022-03-17 21:44:09.442 HD Request # 558 | Download start date-time: 2022-02-09 01:00:00.000000. File last date-time: 00:00:00.000000 | 2022-03-17 21:44:09.447 HD Request # 558 | Using server: rsc.rithmic.com port 50502. Use encryption. | 2022-03-17 21:44:09.447 Socket (4) | Creating socket. Using TLS 1.2. | 2022-03-17 21:44:09.448 Socket (4) | New receive buffer size: 5242880 | 2022-03-17 21:44:09.448 Socket (4) | Connecting to IP: 216.57.156.163. | 2022-03-17 21:44:09.448 Socket (3) | Socket gracefully closed by remote side. | 2022-03-17 21:44:09.566 Socket (3) | Closed. | 2022-03-17 21:44:09.566 HD Request # 557 | Receiving historical Daily data for CLH2.NYMEX starting at 2016-11-22 | 2022-03-17 21:44:09.569 HD Request # 557 | Writing historical Daily data to the file CLH2.NYMEX.dly | 2022-03-17 21:44:09.569 HD Request # 558 | Sending historical data logon request message. | 2022-03-17 21:44:09.576 HD Request # 557 | Bytes received: 63519 | 2022-03-17 21:44:09.591 HD Request # 557 | Received 1322 Daily data records from 2016-11-22 00:00:00 to 2022-02-22 00:00:00 (5.3years) and wrote 1322 records for CLH2.NYMEX | 2022-03-17 21:44:09.591 HD Request # 557 | Completion time: 1s | 2022-03-17 21:44:09.591 HD Request # 557 | Daily data download complete for CLH2.NYMEX. Unique request ID: 543 | 2022-03-17 21:44:09.591 Removing historical data download ID 543. | 2022-03-17 21:44:09.591 Triggering next historical data download in queue. | 2022-03-17 21:44:09.591 HD Request # 559 | Downloading Historical Daily chart data for CLJ2.NYMEX. Starting date: 1972-03-17. Service: rithmic.trading | 2022-03-17 21:44:09.591 HD Request # 559 | Requesting historical Daily data for CLJ22 starting at 1972-03-16. SC External HD service. | 2022-03-17 21:44:09.902 HD Request # 558 | Requesting Intraday data. Start date-time: 2022-02-09 01:00:00. Record interval: 0. Symbol: CLJ2.NYMEX | 2022-03-17 21:44:09.968 Socket (4) | CloseSocket call. | 2022-03-17 21:44:10.121 HD Request # 558 | Error downloading historical Intraday data for CLJ2.NYMEX. permission denied | 2022-03-17 21:44:10.121 Historical data download thread signaled to stop. | 2022-03-17 21:44:10.121 HD Request # 558 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for CLJ2.NYMEX | 2022-03-17 21:44:10.121 Socket (4) | Shutdown started. Waiting for graceful close. | 2022-03-17 21:44:10.121 HD Request # 558 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2022-03-17 21:44:10.122 HD Request # 558 | Receiving Intraday data for CLJ2.NYMEX starting at 2022-03-17 20:47:39.000000 | 2022-03-17 21:44:10.128 Added 1062 Time and Sales records to Intraday data file for CLJ2.NYMEX after download. | 2022-03-17 21:44:10.130 HD Request # 558 | Timestamp of first Intraday data file record written: 2022-03-17 20:47:39.000000 | 2022-03-17 21:44:10.131 HD Request # 558 | Completion time: 1s | 2022-03-17 21:44:10.131 HD Request # 558 | Intraday data download complete for CLJ2.NYMEX. Unique request ID: 544 | 2022-03-17 21:44:10.131 Removing historical data download ID 544. | 2022-03-17 21:44:10.131 Real-time Intraday chart data file updates started for CLJ2.NYMEX | 2022-03-17 21:44:10.131 Intraday chart data file opened for CLJ2.NYMEX | 2022-03-17 21:44:10.131 HD Request # 558 | Enabling Intraday chart updating for symbol. | 2022-03-17 21:44:10.131 Triggering next historical data download in queue. | 2022-03-17 21:44:10.131 HD Request # 560 | Downloading Intraday chart data for CLK2.NYMEX to the file CLK2.NYMEX.scid. Service: rithmic.trading | 2022-03-17 21:44:10.133 Reloading all charts with filename: CLK2.NYMEX.scid | 2022-03-17 21:44:10.133 HD Request # 560 | Download start date-time: 2022-03-09 01:00:00.000000. File last date-time: 00:00:00.000000 | 2022-03-17 21:44:10.138 HD Request # 560 | Using server: rsc.rithmic.com port 50502. Use encryption. | 2022-03-17 21:44:10.138 Socket (6) | Creating socket. Using TLS 1.2. | 2022-03-17 21:44:10.139 Socket (6) | New receive buffer size: 5242880 | 2022-03-17 21:44:10.139 Socket (6) | Connecting to IP: 216.57.156.163. | 2022-03-17 21:44:10.139 HD Request # 559 | Receiving historical Daily data for CLJ2.NYMEX starting at 2016-11-22 | 2022-03-17 21:44:10.243 HD Request # 559 | Writing historical Daily data to the file CLJ2.NYMEX.dly | 2022-03-17 21:44:10.243 Socket (4) | Socket gracefully closed by remote side. | 2022-03-17 21:44:10.246 Socket (4) | Closed. | 2022-03-17 21:44:10.246 HD Request # 559 | Bytes received: 63536 | 2022-03-17 21:44:10.257 HD Request # 559 | Received 1338 Daily data records from 2016-11-22 00:00:00 to 2022-03-16 00:00:00 (5.3years) and wrote 1338 records for CLJ2.NYMEX | 2022-03-17 21:44:10.257 HD Request # 559 | Completion time: 1s | 2022-03-17 21:44:10.258 HD Request # 559 | Daily data download complete for CLJ2.NYMEX. Unique request ID: 545 | 2022-03-17 21:44:10.258 Removing historical data download ID 545. | 2022-03-17 21:44:10.258 Triggering next historical data download in queue. | 2022-03-17 21:44:10.258 HD Request # 561 | Downloading Historical Daily chart data for CLK2.NYMEX. Starting date: 1972-03-17. Service: rithmic.trading | 2022-03-17 21:44:10.258 HD Request # 560 | Sending historical data logon request message. | 2022-03-17 21:44:10.267 HD Request # 561 | Requesting historical Daily data for CLK22 starting at 1972-03-16. SC External HD service. | 2022-03-17 21:44:10.565 CLK2.NYMEX [CV] 5 Min #5 | Reloading chart. | 2022-03-17 21:44:10.604 CLK2.NYMEX [CV] 5 Min #5 | Waiting for historical downloads to complete with the IDs: 546, 547, | 2022-03-17 21:44:10.652 HD Request # 560 | Requesting Intraday data. Start date-time: 2022-03-09 01:00:00. Record interval: 0. Symbol: CLK2.NYMEX | 2022-03-17 21:44:10.654 CLK2.NYMEX [CV] 15 Min #1 | Reloading chart. | 2022-03-17 21:44:10.654 CLK2.NYMEX [CV] 15 Min #1 | Waiting for historical downloads to complete with the IDs: 546, 547, | 2022-03-17 21:44:10.698 CLK2.NYMEX [CV] 5 Min #6 | Reloading chart. | 2022-03-17 21:44:10.699 CLK2.NYMEX [CV] 5 Min #6 | Waiting for historical downloads to complete with the IDs: 546, 547, | 2022-03-17 21:44:10.715 CLK2.NYMEX [CV] 1 Min #3 | Reloading chart. | 2022-03-17 21:44:10.717 CLK2.NYMEX [CV] 1 Min #3 | Waiting for historical downloads to complete with the IDs: 546, 547, | 2022-03-17 21:44:10.728 CLK2.NYMEX [CV] 1 Min #2 | Reloading chart. | 2022-03-17 21:44:10.729 CLK2.NYMEX [CV] 1 Min #2 | Waiting for historical downloads to complete with the IDs: 546, 547, | 2022-03-17 21:44:10.739 CLK2.NYMEX [CV] #4 | Reloading chart. | 2022-03-17 21:44:10.744 CLK2.NYMEX [CV] #4 | Waiting for historical downloads to complete with the IDs: 546, 547, | 2022-03-17 21:44:10.755 Socket (6) | CloseSocket call. | 2022-03-17 21:44:10.780 HD Request # 560 | Error downloading historical Intraday data for CLK2.NYMEX. permission denied | 2022-03-17 21:44:10.780 Historical data download thread signaled to stop. | 2022-03-17 21:44:10.780 HD Request # 560 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for CLK2.NYMEX | 2022-03-17 21:44:10.780 Socket (6) | Shutdown started. Waiting for graceful close. | 2022-03-17 21:44:10.780 HD Request # 560 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2022-03-17 21:44:10.781 HD Request # 560 | Receiving Intraday data for CLK2.NYMEX starting at 2022-03-17 20:36:36.000000 | 2022-03-17 21:44:10.781 Added 1238 Time and Sales records to Intraday data file for CLK2.NYMEX after download. | 2022-03-17 21:44:10.782 HD Request # 560 | Timestamp of first Intraday data file record written: 2022-03-17 20:36:36.000000 | 2022-03-17 21:44:10.782 HD Request # 560 | Completion time: 0s | 2022-03-17 21:44:10.782 HD Request # 560 | Intraday data download complete for CLK2.NYMEX. Unique request ID: 546 | 2022-03-17 21:44:10.782 Removing historical data download ID 546. | 2022-03-17 21:44:10.782 Real-time Intraday chart data file updates started for CLK2.NYMEX | 2022-03-17 21:44:10.782 Intraday chart data file opened for CLK2.NYMEX | 2022-03-17 21:44:10.782 HD Request # 560 | Enabling Intraday chart updating for symbol. | 2022-03-17 21:44:10.782 Triggering next historical data download in queue. | 2022-03-17 21:44:10.789 No download requests in the queue to start downloads for. | 2022-03-17 21:44:10.790 HD Request # 561 | Receiving historical Daily data for CLK2.NYMEX starting at 2016-11-22 | 2022-03-17 21:44:10.892 HD Request # 561 | Writing historical Daily data to the file CLK2.NYMEX.dly | 2022-03-17 21:44:10.893 Socket (6) | Socket gracefully closed by remote side. | 2022-03-17 21:44:10.910 Socket (6) | Closed. | 2022-03-17 21:44:10.911 HD Request # 561 | Bytes received: 63457 | 2022-03-17 21:44:10.914 HD Request # 561 | Received 1338 Daily data records from 2016-11-22 00:00:00 to 2022-03-16 00:00:00 (5.3years) and wrote 1338 records for CLK2.NYMEX | 2022-03-17 21:44:10.914 HD Request # 561 | Completion time: 0s | 2022-03-17 21:44:10.914 HD Request # 561 | Daily data download complete for CLK2.NYMEX. Unique request ID: 547 | 2022-03-17 21:44:10.914 Removing historical data download ID 547. | 2022-03-17 21:44:10.914 Triggering next historical data download in queue. | 2022-03-17 21:44:10.914 No download requests in the queue to start downloads for. | 2022-03-17 21:44:10.915 CLK2.NYMEX [CV] 5 Min #5 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-03-17 21:44:11.103 CLK2.NYMEX [CV] 5 Min #5 | Reloading chart. | 2022-03-17 21:44:11.104 Unable to determine transition date based on volume from files: CLJ2.NYMEX.dly, CLK2.NYMEX.dly | 2022-03-17 21:44:11.163 The CLK2.NYMEX.dly symbol may not be the active contract month. | 2022-03-17 21:44:11.163 CLK2.NYMEX [CV] 5 Min #5 | StartDateTimeForLoadingOrderFills: 2022-03-03 21:44:01 | 2022-03-17 21:44:11.180 CLK2.NYMEX [CV] 15 Min #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-03-17 21:44:11.189 CLK2.NYMEX [CV] 15 Min #1 | Reloading chart. | 2022-03-17 21:44:11.189 Unable to determine transition date based on volume from files: CLJ2.NYMEX.dly, CLK2.NYMEX.dly | 2022-03-17 21:44:11.258 The CLK2.NYMEX.dly symbol may not be the active contract month. | 2022-03-17 21:44:11.258 CLK2.NYMEX [CV] 5 Min #6 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-03-17 21:44:11.268 CLK2.NYMEX [CV] 5 Min #6 | Reloading chart. | 2022-03-17 21:44:11.268 Unable to determine transition date based on volume from files: CLJ2.NYMEX.dly, CLK2.NYMEX.dly | 2022-03-17 21:44:11.305 The CLK2.NYMEX.dly symbol may not be the active contract month. | 2022-03-17 21:44:11.305 CLK2.NYMEX [CV] 15 Min #1 | StartDateTimeForLoadingOrderFills: 2022-03-03 21:44:01 | 2022-03-17 21:44:11.315 CLK2.NYMEX [CV] 5 Min #6 | StartDateTimeForLoadingOrderFills: 2022-03-03 21:44:01 | 2022-03-17 21:44:11.320 CLK2.NYMEX [CV] 1 Min #3 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-03-17 21:44:11.329 CLK2.NYMEX [CV] 1 Min #3 | Reloading chart. | 2022-03-17 21:44:11.329 Unable to determine transition date based on volume from files: CLJ2.NYMEX.dly, CLK2.NYMEX.dly | 2022-03-17 21:44:11.355 The CLK2.NYMEX.dly symbol may not be the active contract month. | 2022-03-17 21:44:11.355 CLK2.NYMEX [CV] 1 Min #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-03-17 21:44:11.359 CLK2.NYMEX [CV] 1 Min #2 | Reloading chart. | 2022-03-17 21:44:11.363 Unable to determine transition date based on volume from files: CLJ2.NYMEX.dly, CLK2.NYMEX.dly | 2022-03-17 21:44:11.388 The CLK2.NYMEX.dly symbol may not be the active contract month. | 2022-03-17 21:44:11.388 CLK2.NYMEX [CV] 1 Min #3 | StartDateTimeForLoadingOrderFills: 2022-03-03 21:44:01 | 2022-03-17 21:44:11.397 CLK2.NYMEX [CV] 1 Min #2 | StartDateTimeForLoadingOrderFills: 2022-03-03 21:44:01 | 2022-03-17 21:44:11.402 CLK2.NYMEX [CV] #4 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-03-17 21:44:11.410 CLK2.NYMEX [CV] #4 | Reloading chart. | 2022-03-17 21:44:11.411 Unable to determine transition date based on volume from files: CLJ2.NYMEX.dly, CLK2.NYMEX.dly | 2022-03-17 21:44:11.436 The CLK2.NYMEX.dly symbol may not be the active contract month. | 2022-03-17 21:44:11.436 CLK2.NYMEX [CV] #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-03-17 21:44:11.436 CLK2.NYMEX [CV] 5 Min #5 | Reloading chart. | 2022-03-17 21:44:11.606 Unable to determine transition date based on volume from files: CLJ2.NYMEX.dly, CLK2.NYMEX.dly | 2022-03-17 21:44:11.671 The CLK2.NYMEX.dly symbol may not be the active contract month. | 2022-03-17 21:44:11.671 CLK2.NYMEX [CV] 5 Min #5 | StartDateTimeForLoadingOrderFills: 2022-03-03 21:44:01 | 2022-03-17 21:44:11.677 CLK2.NYMEX [CV] 15 Min #1 | Reloading chart. | 2022-03-17 21:44:11.695 Unable to determine transition date based on volume from files: CLJ2.NYMEX.dly, CLK2.NYMEX.dly | 2022-03-17 21:44:11.786 The CLK2.NYMEX.dly symbol may not be the active contract month. | 2022-03-17 21:44:11.786 CLK2.NYMEX [CV] 15 Min #1 | StartDateTimeForLoadingOrderFills: 2022-03-03 21:44:01 | 2022-03-17 21:44:11.790 CLK2.NYMEX [CV] 5 Min #6 | Reloading chart. | 2022-03-17 21:44:11.798 Unable to determine transition date based on volume from files: CLJ2.NYMEX.dly, CLK2.NYMEX.dly | 2022-03-17 21:44:11.850 The CLK2.NYMEX.dly symbol may not be the active contract month. | 2022-03-17 21:44:11.850 CLK2.NYMEX [CV] 5 Min #6 | StartDateTimeForLoadingOrderFills: 2022-03-03 21:44:01 | 2022-03-17 21:44:11.855 CLK2.NYMEX [CV] 1 Min #3 | Reloading chart. | 2022-03-17 21:44:11.863 Unable to determine transition date based on volume from files: CLJ2.NYMEX.dly, CLK2.NYMEX.dly | 2022-03-17 21:44:11.899 The CLK2.NYMEX.dly symbol may not be the active contract month. | 2022-03-17 21:44:11.899 CLK2.NYMEX [CV] 1 Min #3 | StartDateTimeForLoadingOrderFills: 2022-03-03 21:44:01 | 2022-03-17 21:44:11.905 CLK2.NYMEX [CV] 1 Min #2 | Reloading chart. | 2022-03-17 21:44:11.910 Unable to determine transition date based on volume from files: CLJ2.NYMEX.dly, CLK2.NYMEX.dly | 2022-03-17 21:44:11.949 The CLK2.NYMEX.dly symbol may not be the active contract month. | 2022-03-17 21:44:11.949 CLK2.NYMEX [CV] 1 Min #2 | StartDateTimeForLoadingOrderFills: 2022-03-03 21:44:01 | 2022-03-17 21:44:11.954 CLK2.NYMEX [CV] #4 | Reloading chart. | 2022-03-17 21:44:11.961 Unable to determine transition date based on volume from files: CLJ2.NYMEX.dly, CLK2.NYMEX.dly | 2022-03-17 21:44:11.996 The CLK2.NYMEX.dly symbol may not be the active contract month. | 2022-03-17 21:44:11.996 CLK2.NYMEX [CV] #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-03-17 21:44:11.996 |
| [2022-03-17 20:44:54] |
| maliik3103 - Posts: 48 |
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thats the log , the same goes for the other symbols as well
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| [2022-03-17 20:56:05] |
| John - SC Support - Posts: 38547 |
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The problem is that you activated the Non-Professional exchange for the CME Group, but you have not connected to a live, funded, futures trading account in order to validate your Non-Professional status. This is a requirement of the CME Group. For more information, refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges If you have a live trading account, then you just need to connect to it once a month. You do not need to stay connected to it. Note that Prop firms do not count towards this requirement of a live account. Refer to the following regarding connecting once a month: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a live trading account then the service outlined at the following link is a solution for a small outlay of funds (as little as $100): Easy Solution to CME Funded Trading Account Requirement For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-18 11:09:46] |
| maliik3103 - Posts: 48 |
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what do i have to buy if i am making a evaluation?
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| [2022-03-18 17:23:44] |
| John - SC Support - Posts: 38547 |
|
what do i have to buy if i am making a evaluation?
Sorry, we do not know what you mean by "making an evaluation". The only thing you need to do at this point is connect Sierra Chart to a live trading account, if you have one. If you do not have a live trading account, then you would need to get one in order to get the CME Group Data per the CME Group requirement for the non-professional exchange fees. You can use one of the services outlined at the following link to create an account for this purpose: Easy Solution to CME Funded Trading Account Requirement For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-21 15:42:18] |
| maliik3103 - Posts: 48 |
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i am connected with my funded account, but it still doesnt load historical data
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| [2022-03-21 17:46:24] |
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We do not see any indication of a connection to your funded account. Make that connection and follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-21 19:34:46] |
| maliik3103 - Posts: 48 |
|
well, it is connected, could u check again since there was some issues with my funding company , here is the log Software version: 2368 64-bit | 2022-03-21 20:33:23.350 Primary Thread ID: 5900 | 2022-03-21 20:33:23.350 Usage end date: 2022-04-05 | 2022-03-21 20:33:23.350 Enabled for: Advanced Features 2. | 2022-03-21 20:33:23.350 Enabled for: Sierra Chart Historical Data Service. | 2022-03-21 20:33:23.350 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-03-21 20:33:23.350 Enabled for: Delayed Denali Exchange Data Feed. | 2022-03-21 20:33:23.350 Enabled for exchange2: CME (Trading Account Required) | 2022-03-21 20:33:23.350 Enabled for exchange2: CBOT (Trading Account Required) | 2022-03-21 20:33:23.350 Enabled for exchange2: COMEX (Trading Account Required) | 2022-03-21 20:33:23.350 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-03-21 20:33:23.350 Enabled for exchange2: fairx_exchange.data | 2022-03-21 20:33:23.350 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-03-21 20:33:23.350 Current selected Data/Trading service: Rithmic Direct - DTC | 2022-03-21 20:33:23.350 Custom symbol settings values: enabled | 2022-03-21 20:33:23.350 Chart Update Interval: 500 | 2022-03-21 20:33:23.350 Intraday Data Storage Time Unit: 0 | 2022-03-21 20:33:23.350 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-03-21 20:33:23.350 2022-03-21 19:33:23 Local computer time in UTC | 2022-03-21 20:33:23.350 2022-03-21 20:33:23 Local computer time in SC Time Zone | 2022-03-21 20:33:23.350 2022-03-21 17:16:31 Server time in UTC | 2022-03-21 20:33:23.350 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-03-21 20:33:23.350 Program path: C:\Users\HP\Desktop\SierraChart1703\ | 2022-03-21 20:33:23.350 Data Files path: C:\Users\HP\Desktop\SierraChart1703\Data\ | 2022-03-21 20:33:23.350 OS Version Number: 10.0 | 2022-03-21 20:33:23.351 Locale Setting: C | 2022-03-21 20:33:23.351 DLLs: UserContributedStudies_64.dll | 2022-03-21 20:33:23.351 Allowed protected custom studies: | 2022-03-21 20:33:23.351 Crash reporter started: true | 2022-03-21 20:33:23.351 Added historical Intraday data request for MNQH2.CME to the queue. | 2022-03-21 20:33:28.883 Intraday data recording state for symbol MNQH2.CME is set to download 'Pending'. | 2022-03-21 20:33:28.883 Triggering next historical data download in queue. | 2022-03-21 20:33:28.883 Reloading all charts with filename: MNQH2.CME.scid | 2022-03-21 20:33:28.883 Added historical Daily data request for MNQH2.CME to the queue. | 2022-03-21 20:33:28.883 Triggering next historical data download in queue. | 2022-03-21 20:33:28.883 Added historical Intraday data request for MNQM2.CME to the queue. | 2022-03-21 20:33:28.887 Intraday data recording state for symbol MNQM2.CME is set to download 'Pending'. | 2022-03-21 20:33:28.887 Added historical Daily data request for MNQM2.CME to the queue. | 2022-03-21 20:33:28.887 HD Request # 89 | Downloading Intraday chart data for MNQH2.CME to the file MNQH2.CME.scid. Service: rithmic.trading | 2022-03-21 20:33:28.887 HD Request # 89 | Download start date-time: 2021-11-30 01:00:00.000000. File last date-time: 00:00:00.000000 | 2022-03-21 20:33:28.887 HD Request # 89 | Using server: rsc.rithmic.com port 50502. Use encryption. | 2022-03-21 20:33:28.887 HD Request # 90 | Downloading Historical Daily chart data for MNQH2.CME. Starting date: 1972-03-21. Service: rithmic.trading | 2022-03-21 20:33:28.887 Socket (4) | Creating socket. Using TLS 1.2. | 2022-03-21 20:33:28.887 Socket (4) | New receive buffer size: 5242880 | 2022-03-21 20:33:28.888 Socket (4) | Connecting to IP: 216.57.156.163. | 2022-03-21 20:33:28.888 MNQH2.CME [CV] 1 Min #8 | Reloading chart. | 2022-03-21 20:33:28.981 MNQH2.CME [CV] 1 Min #8 | Waiting for historical downloads to complete with the IDs: 86, 87, | 2022-03-21 20:33:28.997 HD Request # 89 | Sending historical data logon request message. | 2022-03-21 20:33:29.036 HD Request # 90 | Requesting historical Daily data for NMH22 starting at 1972-03-20. SC External HD service. | 2022-03-21 20:33:29.313 HD Request # 89 | Requesting Intraday data. Start date-time: 2021-11-30 01:00:00. Record interval: 0. Symbol: MNQH2.CME | 2022-03-21 20:33:29.506 Socket (4) | CloseSocket call. | 2022-03-21 20:33:29.648 HD Request # 89 | Error downloading historical Intraday data for MNQH2.CME. permission denied | 2022-03-21 20:33:29.648 Historical data download thread signaled to stop. | 2022-03-21 20:33:29.648 HD Request # 89 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for MNQH2.CME | 2022-03-21 20:33:29.648 Socket (4) | Shutdown started. Waiting for graceful close. | 2022-03-21 20:33:29.649 HD Request # 89 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2022-03-21 20:33:29.649 HD Request # 89 | Completion time: 1s | 2022-03-21 20:33:29.649 HD Request # 89 | Intraday data download complete for MNQH2.CME. Unique request ID: 86 | 2022-03-21 20:33:29.649 Removing historical data download ID 86. | 2022-03-21 20:33:29.649 Real-time Intraday chart data file updates started for MNQH2.CME | 2022-03-21 20:33:29.649 Intraday chart data file opened for MNQH2.CME | 2022-03-21 20:33:29.649 HD Request # 89 | Enabling Intraday chart updating for symbol. | 2022-03-21 20:33:29.649 Triggering next historical data download in queue. | 2022-03-21 20:33:29.649 HD Request # 91 | Downloading Intraday chart data for MNQM2.CME to the file MNQM2.CME.scid. Service: rithmic.trading | 2022-03-21 20:33:29.649 Reloading all charts with filename: MNQM2.CME.scid | 2022-03-21 20:33:29.649 HD Request # 91 | Download start date-time: 2022-03-01 01:00:00.000000. File last date-time: 00:00:00.000000 | 2022-03-21 20:33:29.651 HD Request # 91 | Using server: rsc.rithmic.com port 50502. Use encryption. | 2022-03-21 20:33:29.651 Socket (5) | Creating socket. Using TLS 1.2. | 2022-03-21 20:33:29.651 Socket (5) | New receive buffer size: 5242880 | 2022-03-21 20:33:29.651 Socket (5) | Connecting to IP: 216.57.156.163. | 2022-03-21 20:33:29.651 HD Request # 90 | Receiving historical Daily data for MNQH2.CME starting at 2020-12-17 | 2022-03-21 20:33:29.702 HD Request # 90 | Writing historical Daily data to the file MNQH2.CME.dly | 2022-03-21 20:33:29.702 HD Request # 90 | Bytes received: 17608 | 2022-03-21 20:33:29.704 HD Request # 90 | Received 315 Daily data records from 2020-12-17 00:00:00 to 2022-03-18 00:00:00 (457.0 days) and wrote 315 records for MNQH2.CME | 2022-03-21 20:33:29.704 HD Request # 90 | Completion time: 1s | 2022-03-21 20:33:29.704 HD Request # 90 | Daily data download complete for MNQH2.CME. Unique request ID: 87 | 2022-03-21 20:33:29.704 Removing historical data download ID 87. | 2022-03-21 20:33:29.704 Triggering next historical data download in queue. | 2022-03-21 20:33:29.704 HD Request # 92 | Downloading Historical Daily chart data for MNQM2.CME. Starting date: 1972-03-21. Service: rithmic.trading | 2022-03-21 20:33:29.704 Socket (4) | Socket gracefully closed by remote side. | 2022-03-21 20:33:29.773 Socket (4) | Closed. | 2022-03-21 20:33:29.774 HD Request # 91 | Sending historical data logon request message. | 2022-03-21 20:33:29.780 HD Request # 92 | Requesting historical Daily data for NMM22 starting at 1972-03-20. SC External HD service. | 2022-03-21 20:33:29.990 MNQH2.CME [CV] 1 Min #8 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-03-21 20:33:29.992 MNQH2.CME [CV] 1 Min #8 | Reloading chart. | 2022-03-21 20:33:29.993 MNQM2.CME [CV] 1 Min #8 | Reloading chart. | 2022-03-21 20:33:30.001 MNQM2.CME [CV] 1 Min #8 | Waiting for historical downloads to complete with the IDs: 88, 89, | 2022-03-21 20:33:30.054 MNQH2.CME [CV] 1 Min #8 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Users\HP\Desktop\SierraChart1703\Data\MNQH2.CME.scid | 2022-03-21 20:33:30.057 HD Request # 91 | Requesting Intraday data. Start date-time: 2022-03-01 01:00:00. Record interval: 0. Symbol: MNQM2.CME | 2022-03-21 20:33:30.205 Socket (5) | CloseSocket call. | 2022-03-21 20:33:30.329 Socket (5) | Shutdown started. Waiting for graceful close. | 2022-03-21 20:33:30.330 HD Request # 91 | Error downloading historical Intraday data for MNQM2.CME. permission denied | 2022-03-21 20:33:30.332 Historical data download thread signaled to stop. | 2022-03-21 20:33:30.332 HD Request # 91 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for MNQM2.CME | 2022-03-21 20:33:30.333 HD Request # 91 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2022-03-21 20:33:30.333 HD Request # 91 | Receiving Intraday data for MNQM2.CME starting at 2022-03-21 20:31:45.000000 | 2022-03-21 20:33:30.333 Added 3602 Time and Sales records to Intraday data file for MNQM2.CME after download. | 2022-03-21 20:33:30.333 HD Request # 91 | Timestamp of first Intraday data file record written: 2022-03-21 20:31:45.000000 | 2022-03-21 20:33:30.333 HD Request # 91 | Completion time: 1s | 2022-03-21 20:33:30.334 HD Request # 91 | Intraday data download complete for MNQM2.CME. Unique request ID: 88 | 2022-03-21 20:33:30.334 Removing historical data download ID 88. | 2022-03-21 20:33:30.334 Real-time Intraday chart data file updates started for MNQM2.CME | 2022-03-21 20:33:30.334 Intraday chart data file opened for MNQM2.CME | 2022-03-21 20:33:30.334 HD Request # 91 | Enabling Intraday chart updating for symbol. | 2022-03-21 20:33:30.334 Triggering next historical data download in queue. | 2022-03-21 20:33:30.334 No download requests in the queue to start downloads for. | 2022-03-21 20:33:30.334 HD Request # 92 | Receiving historical Daily data for MNQM2.CME starting at 2021-03-18 | 2022-03-21 20:33:30.381 HD Request # 92 | Writing historical Daily data to the file MNQM2.CME.dly | 2022-03-21 20:33:30.381 HD Request # 92 | Bytes received: 13744 | 2022-03-21 20:33:30.383 HD Request # 92 | Received 254 Daily data records from 2021-03-18 00:00:00 to 2022-03-18 00:00:00 (366.0 days) and wrote 254 records for MNQM2.CME | 2022-03-21 20:33:30.383 HD Request # 92 | Completion time: 1s | 2022-03-21 20:33:30.383 HD Request # 92 | Daily data download complete for MNQM2.CME. Unique request ID: 89 | 2022-03-21 20:33:30.383 Removing historical data download ID 89. | 2022-03-21 20:33:30.383 Triggering next historical data download in queue. | 2022-03-21 20:33:30.383 No download requests in the queue to start downloads for. | 2022-03-21 20:33:30.383 Socket (5) | Socket gracefully closed by remote side. | 2022-03-21 20:33:30.460 Socket (5) | Closed. | 2022-03-21 20:33:30.460 MNQH2.CME [CV] 1 Min #8 | Reloading chart. | 2022-03-21 20:33:30.492 MNQM2.CME [CV] 1 Min #8 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-03-21 20:33:30.540 MNQM2.CME [CV] 1 Min #8 | Reloading chart. | 2022-03-21 20:33:30.540 MNQH2.CME [CV] 1 Min #8 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Users\HP\Desktop\SierraChart1703\Data\MNQH2.CME.scid | 2022-03-21 20:33:30.546 MNQM2.CME [CV] 1 Min #8 | StartDateTimeForLoadingOrderFills: 2022-03-07 20:33:29 | 2022-03-21 20:33:30.549 Opened cached Intraday file: C:\Users\HP\Desktop\SierraChart1703\Data\MNQM2.CME.scid. Thread ID: 12032 | 2022-03-21 20:33:30.831 MNQM2.CME [CV] 1 Min #8 | Reloading chart. | 2022-03-21 20:33:31.055 MNQM2.CME [CV] 1 Min #8 | StartDateTimeForLoadingOrderFills: 2022-03-07 20:33:30 | 2022-03-21 20:33:31.110 |
| [2022-03-22 09:34:02] |
| maliik3103 - Posts: 48 |
|
is there a way to get faster answers , since i cant trade till that problem is resolved
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| [2022-03-22 14:03:38] |
| maliik3103 - Posts: 48 |
|
i have activated some packages for proffesional traders so i could at least trade for the time beeing, but i cant not pay for them on first of april, so i need a solution till then
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| [2022-03-22 14:33:11] |
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First, what symbols do you need market data for so we can make sure the appropriate exchange fee is active? We have created this solution which only requires 100 USD and that you open an account with a broker in the US. Very easy: Easy Solution to CME Funded Trading Account Requirement Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-22 14:33:24
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| [2022-03-22 16:52:54] |
| maliik3103 - Posts: 48 |
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CL , GC, ES, NQ and HG , but i have a funded account from uprofittrader , i dont understand why it wont work
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| [2022-03-23 10:01:51] |
| maliik3103 - Posts: 48 |
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and do i have to pay extra for an stage 5 account on a monthly basis to get the data feed?
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| [2022-03-23 21:24:44] |
| John - SC Support - Posts: 38547 |
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but i have a funded account from uprofittrader , i dont understand why it wont work
It will not work as a live, funded, futures trading account because UProfit as a Prop firm, and those accounts do not count towards the CME Group requirement for a non-professional. You need to have an account that has your own money in it - not someone elses. and do i have to pay extra for an stage 5 account on a monthly basis to get the data feed?
No, you will not pay anything more to Stage 5 for this account, it is only to be used to verify your non-professional status. You will need to pay for the data feed to us (Sierra Chart). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: