Support Board
Date/Time: Mon, 10 Mar 2025 06:47:55 +0000
tick chart
View Count: 1926
| [2022-03-11 02:11:33] |
| User260434 - Posts: 14 |
|
I am setup a 2000 tick chart. I followed your instructions and selected "number of bars per trade" and in setting I entered 2000. So the chart loads but it does not look like a correct 2000 ticks chart. I am comparing it to two other charting platforms that I have setup with 2000 tick charts. The bars are not formed correctly like the others. thanks |
| [2022-03-11 05:01:24] |
| Tony - Posts: 553 |
|
not correctly in what way? would you be able to post screenshots of all 3 charts?
|
| [2022-03-13 15:45:19] |
| User260434 - Posts: 14 |
|
here is an image of a 2000tick chart from sierra and one from another chart platform.
|
 sierra.png / V - Attached On 2022-03-13 15:39:53 UTC - Size: 32.1 KB - 383 views other chart.png / V - Attached On 2022-03-13 15:40:26 UTC - Size: 27.28 KB - 459 views |
| [2022-03-13 15:54:09] |
| User260434 - Posts: 14 |
|
Here are the chart settings for the sierra 2000 tick chart. Also, I have verified the non sierra chart is a correct 2000 tick chart using another third chart platform I have. |
| sierra chart settings.png / V - Attached On 2022-03-13 15:51:12 UTC - Size: 55.67 KB - 259 views |
| [2022-03-13 16:26:23] |
| Tony - Posts: 553 |
|
That is weird, I have Denali + IB, my 2000-tick bars on Sierra Chart looks almost identical with your "other_chart.png", very different than your "sierra.png" (see attached image). So, the difference is not caused by Sierra, but the data feed, hope Sierra team would know what went wrong. By the way, I would set evening session from 18:00 (assuming your time zone is Eastern), that is when new day start. But that has nothing to do with the difference we are discussing. Date Time Of Last Edit: 2022-03-13 16:32:30
|
| Others.png / V - Attached On 2022-03-13 16:26:14 UTC - Size: 12.29 KB - 194 views |
| [2022-03-13 16:35:10] |
| User260434 - Posts: 14 |
|
thanks for the reply Tony. Yeah weird....the data feeds are the same for sierra and other platform. I am using CQG. |
| [2022-03-13 21:15:57] |
| User260434 - Posts: 14 |
|
Does anyone know how to get the attention of sierra charts technical support on an issue like this? I'm at a dead end on how to resolve this issue and I am paying paying for a subscription. Thanks |
| [2022-03-14 02:46:22] |
| Tony - Posts: 553 |
|
Hi User260434, no, our data feeds are not the same, you have CQG, I have Denali + IB, even though we are all using Sierra Chart.
|
| [2022-03-14 03:00:30] |
| User260434 - Posts: 14 |
|
No, I was referring to my sierra chart and non sierra chart are the same data feed(cqg) yet both 2000 ticks charts are different. I realize you have Denali. Anyway, I switched to the Denali feed and now all is good. Shouldn't have to switch, but sierra tech is no help. Not a word. Interesting bunch, sierra is. |
| [2022-03-14 03:35:17] |
| 1+1=10 - Posts: 270 |
|
@User260434, I glad you figured it out. Sierra Chart has a lot of documentation and often questions people have are already answered within it. For instance, the CQG Trading Platform Service docs note that SC does not support historical intraday data if you're using CQG alone: CQG Trading Platform Service: What is Included Good luck with your trading. Date Time Of Last Edit: 2022-03-14 03:35:43
|
| [2022-03-14 03:47:39] |
| User260434 - Posts: 14 |
|
1+1=10 You are referring to historical data. I was using Realtime data with cqg. As far as I could tell CQG data feed should have given a correct ticks chart. thanks |
| [2022-03-14 13:27:28] |
| |
|
This is because of the additional information that was requested by a user, and also that we in some cases would have requested was then posted by you on a Sunday! A Sunday! Anyway, I switched to the Denali feed and now all is good. Shouldn't have to switch, but sierra tech is no help. Not a word.
Interesting bunch, sierra is. So it would not have been until Monday that we would have gotten to this. Anyway the answer to your question is here: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2351 And also, when there is user to user communication, that creates more of a burden on us, and actually may slow down our response because we will then set this aside when we have time to sort through all of this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-14 13:28:04
|
| [2022-03-14 13:34:44] |
| User260434 - Posts: 14 |
|
Just to be clear the original post was Friday. Thanks |
| [2022-03-14 13:35:55] |
| |
|
Right, but then there was a request for additional information, and we likely would have requested that as well and it did not come in until Sunday: This is because of the additional information that was requested by a user, and also that we in some cases would have requested was then posted by you on a Sunday! A Sunday!
So we just waited for the additional information. And there is also a system notification message, that you see when starting Sierra Chart that describes the change related to CQG historical tick data which directly links to the version notes for 2351. So users have been notified about this. It is shown on startup. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-14 13:37:04
|
| [2022-03-14 13:37:11] |
| User260434 - Posts: 14 |
|
Have a great day!!
|
| [2022-03-14 13:43:15] |
| |
|
And there is also a system notification message, that you see when starting Sierra Chart that describes the change related to CQG historical tick data which directly links to the version notes for 2351. So users have been notified about this. It is shown on startup. This actually was not the case due to a comparison which was case-sensitive.This is now resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-14 13:43:24
|
To post a message in this thread, you need to log in with your Sierra Chart account: