Support Board
Date/Time: Sun, 09 Mar 2025 20:35:52 +0000
Waiting to reconnect but unable to connect to data feed
View Count: 734
| [2022-03-06 04:01:14] |
| sifsalih - Posts: 5 |
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Hi, I've been trying to connect to my data feed provider but I keep seeing "waiting to reconnect" and nothing happens. I tried disconnecting and reconnecting, I tried updating Sierra chart, and I even tried turning my firewall off but I'm still unable to connect. This is the message log I received: HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2022-03-05 19:20:13.403 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 32768 | 2022-03-05 19:20:13.403 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 38.79.0.89. | 2022-03-05 19:20:13.403 Reading Internal Order ID file. | 2022-03-05 19:20:13.454 Reading Trade Orders file. | 2022-03-05 19:20:13.495 Reading Trade Positions file. | 2022-03-05 19:20:13.496 Reading Trade Account Data files. | 2022-03-05 19:20:13.496 UDPListener (1508). Port 22904 | Listening on UDP port 22904. | 2022-03-05 19:20:13.507 Software version: 2364 64-bit | 2022-03-05 19:20:13.508 Primary Thread ID: 8740 | 2022-03-05 19:20:13.508 Usage end date: 2022-03-30 | 2022-03-05 19:20:13.508 Enabled for: Advanced Features 2. | 2022-03-05 19:20:13.508 Enabled for: Sierra Chart Historical Data Service. | 2022-03-05 19:20:13.508 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-03-05 19:20:13.508 Enabled for: Delayed Denali Exchange Data Feed. | 2022-03-05 19:20:13.508 Enabled for exchange2: CME | 2022-03-05 19:20:13.508 Enabled for exchange2: NYMEX | 2022-03-05 19:20:13.508 Enabled for exchange2: fairx_exchange.data | 2022-03-05 19:20:13.508 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-03-05 19:20:13.508 Current selected Data/Trading service: Rithmic Direct - DTC | 2022-03-05 19:20:13.508 Custom symbol settings values: enabled | 2022-03-05 19:20:13.508 Chart Update Interval: 500 | 2022-03-05 19:20:13.508 Intraday Data Storage Time Unit: 1 | 2022-03-05 19:20:13.508 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-03-05 19:20:13.508 2022-03-06 03:20:13 Local computer time in UTC | 2022-03-05 19:20:13.508 2022-03-05 19:20:13 Local computer time in SC Time Zone | 2022-03-05 19:20:13.508 2022-03-06 03:20:11 Server time in UTC | 2022-03-05 19:20:13.508 Local computer UTC time and Server UTC time difference: 2 seconds. | 2022-03-05 19:20:13.508 Program path: C:\SierraChart\ | 2022-03-05 19:20:13.508 Data Files path: C:\SierraChart\Data\ | 2022-03-05 19:20:13.508 OS Version Number: 10.0 | 2022-03-05 19:20:13.508 Locale Setting: C | 2022-03-05 19:20:13.508 DLLs: UserContributedStudies_64.dll | 2022-03-05 19:20:13.508 Allowed protected custom studies: | 2022-03-05 19:20:13.508 Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. | 2022-03-05 19:20:13.517 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-03-05 19:20:13.552 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-03-05 19:20:13.731 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-03-05 19:20:13.731 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2022-03-05 19:20:13.796 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | CloseSocket call. | 2022-03-05 19:20:13.797 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-03-05 19:20:13.797 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Closed. | 2022-03-05 19:20:13.797 Received 5 login tokens. | 2022-03-05 19:20:14.080 Symbol settings MD5 received. Request ID: 1. | 2022-03-05 19:20:15.480 Symbol settings are up-to-date for rithmic_v2.trading. | 2022-03-05 19:20:15.480 Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-03-05 19:35:43.128 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-03-05 19:35:43.129 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-03-05 19:35:43.230 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-03-05 19:35:43.230 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-03-05 19:35:43.230 Rithmic Direct - DTC | Network connection to server complete. | 2022-03-05 19:35:43.298 Rithmic Direct - DTC | Starting socket receive thread. | 2022-03-05 19:35:43.298 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-03-05 19:35:43.298 Rithmic Direct - DTC | Sending logon request message. | 2022-03-05 19:35:43.298 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-03-05 19:35:43.359 DTC Client socket (1) | CloseSocket call. | 2022-03-05 19:35:43.359 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-03-05 19:35:43.359 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-03-05 19:35:43.359 DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-03-05 19:35:43.359 DTC Client socket (1) | Write has completed. Shutdown being performed. | 2022-03-05 19:35:43.369 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-03-05 19:35:43.369 DTC Client socket (1) | Closed. | 2022-03-05 19:35:43.369 WSACleanup called. | 2022-03-05 19:35:43.369 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-03-05 19:35:43.370 DTC Client socket (0) | CloseSocket call. | 2022-03-05 19:35:43.370 Rithmic Direct - DTC | Disconnected. | 2022-03-05 19:35:43.370 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-03-05 19:35:43.370 Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-03-05 19:35:47.372 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-03-05 19:35:47.376 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-03-05 19:35:47.376 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-03-05 19:35:47.377 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-03-05 19:35:47.377 Rithmic Direct - DTC | Network connection to server complete. | 2022-03-05 19:35:47.444 Rithmic Direct - DTC | Starting socket receive thread. | 2022-03-05 19:35:47.444 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-03-05 19:35:47.444 Rithmic Direct - DTC | Sending logon request message. | 2022-03-05 19:35:47.444 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-03-05 19:35:47.505 DTC Client socket (1) | CloseSocket call. | 2022-03-05 19:35:47.506 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-03-05 19:35:47.506 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-03-05 19:35:47.506 DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-03-05 19:35:47.506 DTC Client socket (1) | Write has completed. Shutdown being performed. | 2022-03-05 19:35:47.516 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-03-05 19:35:47.516 DTC Client socket (1) | Closed. | 2022-03-05 19:35:47.516 WSACleanup called. | 2022-03-05 19:35:47.517 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-03-05 19:35:47.518 DTC Client socket (0) | CloseSocket call. | 2022-03-05 19:35:47.518 Rithmic Direct - DTC | Disconnected. | 2022-03-05 19:35:47.518 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-03-05 19:35:47.518 Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-03-05 19:35:51.516 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-03-05 19:35:51.519 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-03-05 19:35:51.520 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-03-05 19:35:51.520 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-03-05 19:35:51.520 Rithmic Direct - DTC | Network connection to server complete. | 2022-03-05 19:35:51.588 Rithmic Direct - DTC | Starting socket receive thread. | 2022-03-05 19:35:51.588 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-03-05 19:35:51.588 Rithmic Direct - DTC | Sending logon request message. | 2022-03-05 19:35:51.588 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-03-05 19:35:51.649 DTC Client socket (1) | CloseSocket call. | 2022-03-05 19:35:51.650 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-03-05 19:35:51.650 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-03-05 19:35:51.650 DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-03-05 19:35:51.650 WSACleanup called. | 2022-03-05 19:35:51.656 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-03-05 19:35:51.657 DTC Client socket (0) | CloseSocket call. | 2022-03-05 19:35:51.658 Rithmic Direct - DTC | Disconnected. | 2022-03-05 19:35:51.658 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-03-05 19:35:51.658 DTC Client socket (1) | Write has completed. Shutdown being performed. | 2022-03-05 19:35:51.660 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-03-05 19:35:51.660 DTC Client socket (1) | Closed. | 2022-03-05 19:35:51.660 Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-03-05 19:35:55.661 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-03-05 19:35:55.665 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-03-05 19:35:55.669 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-03-05 19:35:55.669 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-03-05 19:35:55.669 Rithmic Direct - DTC | Network connection to server complete. | 2022-03-05 19:35:55.737 Rithmic Direct - DTC | Starting socket receive thread. | 2022-03-05 19:35:55.737 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-03-05 19:35:55.737 Rithmic Direct - DTC | Sending logon request message. | 2022-03-05 19:35:55.737 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-03-05 19:35:55.807 DTC Client socket (1) | CloseSocket call. | 2022-03-05 19:35:55.808 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-03-05 19:35:55.808 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-03-05 19:35:55.808 DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-03-05 19:35:55.808 WSACleanup called. | 2022-03-05 19:35:55.813 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-03-05 19:35:55.814 DTC Client socket (0) | CloseSocket call. | 2022-03-05 19:35:55.814 Rithmic Direct - DTC | Disconnected. | 2022-03-05 19:35:55.814 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-03-05 19:35:55.814 DTC Client socket (1) | Write has completed. Shutdown being performed. | 2022-03-05 19:35:55.817 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-03-05 19:35:55.817 DTC Client socket (1) | Closed. | 2022-03-05 19:35:55.817 Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-03-05 19:35:59.818 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-03-05 19:35:59.820 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-03-05 19:35:59.821 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-03-05 19:35:59.821 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-03-05 19:35:59.821 Rithmic Direct - DTC | Network connection to server complete. | 2022-03-05 19:35:59.888 Rithmic Direct - DTC | Starting socket receive thread. | 2022-03-05 19:35:59.888 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-03-05 19:35:59.888 Rithmic Direct - DTC | Sending logon request message. | 2022-03-05 19:35:59.888 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-03-05 19:35:59.951 DTC Client socket (1) | CloseSocket call. | 2022-03-05 19:35:59.951 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-03-05 19:35:59.951 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-03-05 19:35:59.951 DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-03-05 19:35:59.951 WSACleanup called. | 2022-03-05 19:35:59.959 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-03-05 19:35:59.960 DTC Client socket (0) | CloseSocket call. | 2022-03-05 19:35:59.960 Rithmic Direct - DTC | Disconnected. | 2022-03-05 19:35:59.961 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-03-05 19:35:59.961 DTC Client socket (1) | Write has completed. Shutdown being performed. | 2022-03-05 19:35:59.961 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-03-05 19:35:59.961 DTC Client socket (1) | Closed. | 2022-03-05 19:35:59.961 Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-03-05 19:36:03.953 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-03-05 19:36:03.955 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-03-05 19:36:03.956 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-03-05 19:36:03.956 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-03-05 19:36:03.956 Rithmic Direct - DTC | Network connection to server complete. | 2022-03-05 19:36:04.023 Rithmic Direct - DTC | Starting socket receive thread. | 2022-03-05 19:36:04.023 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-03-05 19:36:04.023 Rithmic Direct - DTC | Sending logon request message. | 2022-03-05 19:36:04.023 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-03-05 19:36:04.085 DTC Client socket (1) | CloseSocket call. | 2022-03-05 19:36:04.085 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-03-05 19:36:04.085 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-03-05 19:36:04.085 DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-03-05 19:36:04.085 WSACleanup called. | 2022-03-05 19:36:04.093 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-03-05 19:36:04.094 DTC Client socket (0) | CloseSocket call. | 2022-03-05 19:36:04.094 Rithmic Direct - DTC | Disconnected. | 2022-03-05 19:36:04.095 DTC Client socket (1) | Write has completed. Shutdown being performed. | 2022-03-05 19:36:04.095 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-03-05 19:36:04.095 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-03-05 19:36:04.095 DTC Client socket (1) | Closed. | 2022-03-05 19:36:04.095 File >> Disconnect selected. | 2022-03-05 19:36:07.115 DTC Client socket (0) | CloseSocket call. | 2022-03-05 19:36:07.115 Rithmic Direct - DTC | Disconnected. | 2022-03-05 19:36:07.115 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (1) | Creating socket. Using TLS 1.2. | 2022-03-05 19:36:34.174 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (1) | New receive buffer size: 32768 | 2022-03-05 19:36:34.174 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (1) | Connecting to IP: 38.79.0.89. | 2022-03-05 19:36:34.174 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (1) | Socket gracefully closed by remote side. | 2022-03-05 19:36:34.542 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (1) | CloseSocket call. | 2022-03-05 19:36:34.544 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-03-05 19:36:34.544 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (1) | Closed. | 2022-03-05 19:36:34.544 |
| [2022-03-06 10:29:57] |
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Refer to: Data/Trading Service Connection and Symbol Issues: 1.7. Unable to Connect Because Server is Not Available over the Weekend Please move away from Rithmic and onto the Teton Order Routing Service. If you are trading EUREX, we do not yet have EUREX available but we expect that will come. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-07 07:19:14] |
| sifsalih - Posts: 5 |
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I Trade the ES(CME) and CL(NYMEX) will I still be able to trade them live if I switch to Teton order routing? And how do I go about setting this up?
Date Time Of Last Edit: 2022-03-07 07:20:28
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| [2022-03-07 09:22:55] |
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I Trade the ES(CME) and CL(NYMEX) will I still be able to trade them live if I switch to Teton order routing? Yes. Who is your broker?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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