Support Board
Date/Time: Sun, 09 Mar 2025 20:54:34 +0000
Post From: Waiting to reconnect but unable to connect to data feed
| [2022-03-06 04:01:14] |
| sifsalih - Posts: 5 |
|
Hi, I've been trying to connect to my data feed provider but I keep seeing "waiting to reconnect" and nothing happens. I tried disconnecting and reconnecting, I tried updating Sierra chart, and I even tried turning my firewall off but I'm still unable to connect. This is the message log I received: HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2022-03-05 19:20:13.403 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 32768 | 2022-03-05 19:20:13.403 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 38.79.0.89. | 2022-03-05 19:20:13.403 Reading Internal Order ID file. | 2022-03-05 19:20:13.454 Reading Trade Orders file. | 2022-03-05 19:20:13.495 Reading Trade Positions file. | 2022-03-05 19:20:13.496 Reading Trade Account Data files. | 2022-03-05 19:20:13.496 UDPListener (1508). Port 22904 | Listening on UDP port 22904. | 2022-03-05 19:20:13.507 Software version: 2364 64-bit | 2022-03-05 19:20:13.508 Primary Thread ID: 8740 | 2022-03-05 19:20:13.508 Usage end date: 2022-03-30 | 2022-03-05 19:20:13.508 Enabled for: Advanced Features 2. | 2022-03-05 19:20:13.508 Enabled for: Sierra Chart Historical Data Service. | 2022-03-05 19:20:13.508 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-03-05 19:20:13.508 Enabled for: Delayed Denali Exchange Data Feed. | 2022-03-05 19:20:13.508 Enabled for exchange2: CME | 2022-03-05 19:20:13.508 Enabled for exchange2: NYMEX | 2022-03-05 19:20:13.508 Enabled for exchange2: fairx_exchange.data | 2022-03-05 19:20:13.508 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-03-05 19:20:13.508 Current selected Data/Trading service: Rithmic Direct - DTC | 2022-03-05 19:20:13.508 Custom symbol settings values: enabled | 2022-03-05 19:20:13.508 Chart Update Interval: 500 | 2022-03-05 19:20:13.508 Intraday Data Storage Time Unit: 1 | 2022-03-05 19:20:13.508 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-03-05 19:20:13.508 2022-03-06 03:20:13 Local computer time in UTC | 2022-03-05 19:20:13.508 2022-03-05 19:20:13 Local computer time in SC Time Zone | 2022-03-05 19:20:13.508 2022-03-06 03:20:11 Server time in UTC | 2022-03-05 19:20:13.508 Local computer UTC time and Server UTC time difference: 2 seconds. | 2022-03-05 19:20:13.508 Program path: C:\SierraChart\ | 2022-03-05 19:20:13.508 Data Files path: C:\SierraChart\Data\ | 2022-03-05 19:20:13.508 OS Version Number: 10.0 | 2022-03-05 19:20:13.508 Locale Setting: C | 2022-03-05 19:20:13.508 DLLs: UserContributedStudies_64.dll | 2022-03-05 19:20:13.508 Allowed protected custom studies: | 2022-03-05 19:20:13.508 Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. | 2022-03-05 19:20:13.517 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-03-05 19:20:13.552 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-03-05 19:20:13.731 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-03-05 19:20:13.731 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2022-03-05 19:20:13.796 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | CloseSocket call. | 2022-03-05 19:20:13.797 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-03-05 19:20:13.797 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Closed. | 2022-03-05 19:20:13.797 Received 5 login tokens. | 2022-03-05 19:20:14.080 Symbol settings MD5 received. Request ID: 1. | 2022-03-05 19:20:15.480 Symbol settings are up-to-date for rithmic_v2.trading. | 2022-03-05 19:20:15.480 Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-03-05 19:35:43.128 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-03-05 19:35:43.129 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-03-05 19:35:43.230 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-03-05 19:35:43.230 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-03-05 19:35:43.230 Rithmic Direct - DTC | Network connection to server complete. | 2022-03-05 19:35:43.298 Rithmic Direct - DTC | Starting socket receive thread. | 2022-03-05 19:35:43.298 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-03-05 19:35:43.298 Rithmic Direct - DTC | Sending logon request message. | 2022-03-05 19:35:43.298 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-03-05 19:35:43.359 DTC Client socket (1) | CloseSocket call. | 2022-03-05 19:35:43.359 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-03-05 19:35:43.359 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-03-05 19:35:43.359 DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-03-05 19:35:43.359 DTC Client socket (1) | Write has completed. Shutdown being performed. | 2022-03-05 19:35:43.369 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-03-05 19:35:43.369 DTC Client socket (1) | Closed. | 2022-03-05 19:35:43.369 WSACleanup called. | 2022-03-05 19:35:43.369 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-03-05 19:35:43.370 DTC Client socket (0) | CloseSocket call. | 2022-03-05 19:35:43.370 Rithmic Direct - DTC | Disconnected. | 2022-03-05 19:35:43.370 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-03-05 19:35:43.370 Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-03-05 19:35:47.372 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-03-05 19:35:47.376 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-03-05 19:35:47.376 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-03-05 19:35:47.377 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-03-05 19:35:47.377 Rithmic Direct - DTC | Network connection to server complete. | 2022-03-05 19:35:47.444 Rithmic Direct - DTC | Starting socket receive thread. | 2022-03-05 19:35:47.444 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-03-05 19:35:47.444 Rithmic Direct - DTC | Sending logon request message. | 2022-03-05 19:35:47.444 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-03-05 19:35:47.505 DTC Client socket (1) | CloseSocket call. | 2022-03-05 19:35:47.506 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-03-05 19:35:47.506 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-03-05 19:35:47.506 DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-03-05 19:35:47.506 DTC Client socket (1) | Write has completed. Shutdown being performed. | 2022-03-05 19:35:47.516 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-03-05 19:35:47.516 DTC Client socket (1) | Closed. | 2022-03-05 19:35:47.516 WSACleanup called. | 2022-03-05 19:35:47.517 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-03-05 19:35:47.518 DTC Client socket (0) | CloseSocket call. | 2022-03-05 19:35:47.518 Rithmic Direct - DTC | Disconnected. | 2022-03-05 19:35:47.518 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-03-05 19:35:47.518 Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-03-05 19:35:51.516 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-03-05 19:35:51.519 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-03-05 19:35:51.520 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-03-05 19:35:51.520 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-03-05 19:35:51.520 Rithmic Direct - DTC | Network connection to server complete. | 2022-03-05 19:35:51.588 Rithmic Direct - DTC | Starting socket receive thread. | 2022-03-05 19:35:51.588 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-03-05 19:35:51.588 Rithmic Direct - DTC | Sending logon request message. | 2022-03-05 19:35:51.588 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-03-05 19:35:51.649 DTC Client socket (1) | CloseSocket call. | 2022-03-05 19:35:51.650 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-03-05 19:35:51.650 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-03-05 19:35:51.650 DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-03-05 19:35:51.650 WSACleanup called. | 2022-03-05 19:35:51.656 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-03-05 19:35:51.657 DTC Client socket (0) | CloseSocket call. | 2022-03-05 19:35:51.658 Rithmic Direct - DTC | Disconnected. | 2022-03-05 19:35:51.658 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-03-05 19:35:51.658 DTC Client socket (1) | Write has completed. Shutdown being performed. | 2022-03-05 19:35:51.660 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-03-05 19:35:51.660 DTC Client socket (1) | Closed. | 2022-03-05 19:35:51.660 Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-03-05 19:35:55.661 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-03-05 19:35:55.665 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-03-05 19:35:55.669 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-03-05 19:35:55.669 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-03-05 19:35:55.669 Rithmic Direct - DTC | Network connection to server complete. | 2022-03-05 19:35:55.737 Rithmic Direct - DTC | Starting socket receive thread. | 2022-03-05 19:35:55.737 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-03-05 19:35:55.737 Rithmic Direct - DTC | Sending logon request message. | 2022-03-05 19:35:55.737 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-03-05 19:35:55.807 DTC Client socket (1) | CloseSocket call. | 2022-03-05 19:35:55.808 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-03-05 19:35:55.808 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-03-05 19:35:55.808 DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-03-05 19:35:55.808 WSACleanup called. | 2022-03-05 19:35:55.813 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-03-05 19:35:55.814 DTC Client socket (0) | CloseSocket call. | 2022-03-05 19:35:55.814 Rithmic Direct - DTC | Disconnected. | 2022-03-05 19:35:55.814 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-03-05 19:35:55.814 DTC Client socket (1) | Write has completed. Shutdown being performed. | 2022-03-05 19:35:55.817 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-03-05 19:35:55.817 DTC Client socket (1) | Closed. | 2022-03-05 19:35:55.817 Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-03-05 19:35:59.818 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-03-05 19:35:59.820 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-03-05 19:35:59.821 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-03-05 19:35:59.821 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-03-05 19:35:59.821 Rithmic Direct - DTC | Network connection to server complete. | 2022-03-05 19:35:59.888 Rithmic Direct - DTC | Starting socket receive thread. | 2022-03-05 19:35:59.888 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-03-05 19:35:59.888 Rithmic Direct - DTC | Sending logon request message. | 2022-03-05 19:35:59.888 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-03-05 19:35:59.951 DTC Client socket (1) | CloseSocket call. | 2022-03-05 19:35:59.951 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-03-05 19:35:59.951 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-03-05 19:35:59.951 DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-03-05 19:35:59.951 WSACleanup called. | 2022-03-05 19:35:59.959 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-03-05 19:35:59.960 DTC Client socket (0) | CloseSocket call. | 2022-03-05 19:35:59.960 Rithmic Direct - DTC | Disconnected. | 2022-03-05 19:35:59.961 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-03-05 19:35:59.961 DTC Client socket (1) | Write has completed. Shutdown being performed. | 2022-03-05 19:35:59.961 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-03-05 19:35:59.961 DTC Client socket (1) | Closed. | 2022-03-05 19:35:59.961 Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-03-05 19:36:03.953 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-03-05 19:36:03.955 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-03-05 19:36:03.956 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-03-05 19:36:03.956 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-03-05 19:36:03.956 Rithmic Direct - DTC | Network connection to server complete. | 2022-03-05 19:36:04.023 Rithmic Direct - DTC | Starting socket receive thread. | 2022-03-05 19:36:04.023 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-03-05 19:36:04.023 Rithmic Direct - DTC | Sending logon request message. | 2022-03-05 19:36:04.023 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-03-05 19:36:04.085 DTC Client socket (1) | CloseSocket call. | 2022-03-05 19:36:04.085 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-03-05 19:36:04.085 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-03-05 19:36:04.085 DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-03-05 19:36:04.085 WSACleanup called. | 2022-03-05 19:36:04.093 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-03-05 19:36:04.094 DTC Client socket (0) | CloseSocket call. | 2022-03-05 19:36:04.094 Rithmic Direct - DTC | Disconnected. | 2022-03-05 19:36:04.095 DTC Client socket (1) | Write has completed. Shutdown being performed. | 2022-03-05 19:36:04.095 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-03-05 19:36:04.095 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-03-05 19:36:04.095 DTC Client socket (1) | Closed. | 2022-03-05 19:36:04.095 File >> Disconnect selected. | 2022-03-05 19:36:07.115 DTC Client socket (0) | CloseSocket call. | 2022-03-05 19:36:07.115 Rithmic Direct - DTC | Disconnected. | 2022-03-05 19:36:07.115 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (1) | Creating socket. Using TLS 1.2. | 2022-03-05 19:36:34.174 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (1) | New receive buffer size: 32768 | 2022-03-05 19:36:34.174 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (1) | Connecting to IP: 38.79.0.89. | 2022-03-05 19:36:34.174 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (1) | Socket gracefully closed by remote side. | 2022-03-05 19:36:34.542 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (1) | CloseSocket call. | 2022-03-05 19:36:34.544 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-03-05 19:36:34.544 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (1) | Closed. | 2022-03-05 19:36:34.544 |