Support Board
Date/Time: Tue, 26 Nov 2024 08:33:55 +0000
Connection to CQG data/trade service
View Count: 1086
| [2014-04-16 22:35:21] |
| User72106 - Posts: 3 |
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Hi, I have received e-mail from my broker Advantage Futures with instructions how to connect to CQG Data/Trade service, but the connection fails. I have the latest version of SC (1121), I tried to connect several times, I'm sure I wrote user name and password correctly according to instruction received. The message log says user name does not exist. I send the copy of the final part of message log (just the last try to connect) bellow. Thank you in advance for your help. ---------------- Current selected Data/Trading service: CQG Trading | 2014-04-17 00:07:29 CQG FIX Trading: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2014-04-17 00:07:33 Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2014-04-17 00:07:33 The network socket is connected. | 2014-04-17 00:07:33 CQG FIX Trading: Sending the Logon message. | 2014-04-17 00:07:34 CQG FIX Trading: Received a Logout message. Text = UserName does not exist. Please call support. | 2014-04-17 00:07:34 CQG FIX Trading: Sending a Logout message. Text = Received Logout message. | 2014-04-17 00:07:34 Socket has been shutdown and closed. | 2014-04-17 00:07:34 CQG FIX Trading: Logged out and disconnected. | 2014-04-17 00:07:34 CQG FIX Trading: Disconnected. | 2014-04-17 00:07:34 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-04-17 00:07:34 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-04-17 00:07:34 CQG Trading: Disconnected. | 2014-04-17 00:07:34 |
| [2014-04-16 22:44:28] |
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Please report to Advantage Futures that the FIX trading server is providing this message: CQG FIX Trading: Received a Logout message. Text = UserName does not exist. Please call support. This is a message from the CQG FIX trading server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-16 22:56:32
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