Support Board
Date/Time: Thu, 06 Mar 2025 22:05:34 +0000
Trouble with loading Rithmic Data In Sierra Charts
View Count: 1270
| [2022-02-10 11:45:21] |
| User237768 - Posts: 5 |
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Hi I have some issues right now with several instruments in Sierra charts. In the ES i am missing all of the 9 February and also there is almost no data for the 10th either. Also on the UB I can't get any data and it stopped on the 3rd February for both tickers i get an error when trying to "delete and download data" and also when I reconnect to the data feed. The error is :"Error downloading historical data. Permission denied" I have checked the datafeed from Rithmic with NinjaTrader and I have no issue with the data or receiving it, so it seems to be something in Sierra Charts not working properly. UB: https://www.sierrachart.com/image.php?Image=1644493424293.png ES: https://www.sierrachart.com/image.php?Image=1644493494221.png Best Regards, Sune |
| [2022-02-10 13:17:23] |
| User237768 - Posts: 5 |
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Hi Seems this issue is because I have downloaded too much Historical Data. "Welcome to Leeloo Support. If you have gotten a notification along these lines and you trade on Ninjatrader (if you trade on other platform, please ask to your platform support for how to disable Record Live Data or Historical Data)... Rithmic's history plant guardian has observed that your user id, LL017045, has requested historical market data resulting in 10054130089 bytes transmitted to your computers since Rithmic's systems most recent scheduled reboot. You are approaching your weekly allotment of historical market data. Once you exhaust your allotment of data for the week your access to historical market data will suspended for the remainder of the week. LL017045 has requested 20135476358 bytes of historical market data out of a limit of 20000000000. At this point our system has automatically suspended all Historical Market Data Privileges for this user for the remainder of the week. " I have never had this issue before and I have used this account for a while so is there a setting in Sierra Charts that would be responsible for this "overuse" of data ? I thought Sierra saved all data to files instead of reloading everything. Please help to figure out why this has happened and how this can be avaided going forward. |
| [2022-02-10 14:40:02] |
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Refer to the information here regarding this: Rithmic Trading Platform Service: Rithmic Support Policy You need to use our Denali Exchange Data Feed, and then you will have access to all the data that you need without any issues again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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