Support Board
Date/Time: Tue, 26 Nov 2024 06:58:24 +0000
Can't place trades with CTS
View Count: 995
| [2014-04-14 01:00:25] |
| birdaa - Posts: 12 |
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Hey guys, Not sure if your aware based on other threads but I can't place trades with CTS this morning. Get the following error: Trade Order Error - Order error: Unable to submit order without security definition. Internal Order ID: 6740. Service Order ID: (none). Symbol: 6A.20140600.CME_Fo | 2014-04-14 09:37:34 Trade Order Error: Error submitting the parent order for symbol: 6A.20140600.CME_Fo | 2014-04-14 09:37:3 And this in the system log: Symbol Error - 6A.20140600.CME_Fo is unknown, unavailable, or improperly formatted. Security definition not found | 2014-04-14 10:58:50 I've tried doing a symbol refresh to no avail. |
| [2014-04-14 01:11:39] |
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We will report this to CTS.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-14 01:13:39] |
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Are you connected to a Live or Simulated CTS T4 account? Could you send us your Message Log using the Send For Analysis button on the Window >> Show/Hide Message Log. When you do let us know. This is essential for us to get proper support from CTS. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-14 01:17:01] |
| birdaa - Posts: 12 |
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This is using simulated. Log on the way.
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| [2014-04-14 01:44:00] |
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OK we see why this happens. They have changed the year month format in a security definition response. There are no longer 2 trailing zeros. So Sierra Chart is not able to obtain a match. We have to patch this. We do not expect to get a new release out until early morning. We apologize, but they should not have change something like this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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