Support Board
Date/Time: Tue, 26 Nov 2024 06:38:17 +0000
CTS datafeed, symbol is unknown on all futures contracts
View Count: 1394
| [2014-04-14 00:04:14] |
| User85195 - Posts: 60 |
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I'm using pre-release 1119 today each chartbook I opened gave me a "symbol is unknown" message. all charts stopped updating. I last updated my chartbooks on Saturday March 12th, and they were working just fine. Date Time Of Last Edit: 2014-04-14 00:04:58
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| [2014-04-14 01:12:28] |
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Are you connected to a Live or Simulated CTS T4 account?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-14 01:46:04] |
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We see why this happens. They have changed the year month format in a security definition response. There are no longer 2 trailing zeros. So Sierra Chart is not able to obtain a match. We have to patch this. We do not expect to get a new release out until early morning. We apologize, but they should not have change something like this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-14 02:32:14] |
| User85195 - Posts: 60 |
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Sierra Chart officially supports CTS datafeed, that's one of the main reasons I've chosen to use SierraChart over other trading platforms. shouldn't you have some form of official agreement with CTS, so that they give you a heads up before doing major changes to their datafeed? Sierra Chart has been working flawlessly before update997 and before switching to this Fix datafeed, I've had no complaint whatsoever. however this simply has not been the case since switching to the Fix datafeed. there had been more than a few occasions when there just wasn't any datafeed. I understand that CTS caused most of the trouble. but it also seemed to me that most of them could have been avoided if you guys communicated well with each other. so what really is the problem here? am I ever going to get reliable datafeed or not? |
| [2014-04-14 02:55:07] |
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We are going to be putting out a new release in about 20 minutes. shouldn't you have some form of official agreement with CTS, so that they give you a heads up before doing major changes to their datafeed? They do not always think of these things. And this is something we have no control over. Users often think there is a much higher degree of cooperation between Sierra Chart and the external Data or Trading services but the level of cooperation is not nearly to the extent that users think there is or would like. We do have good communication with CTS, but when a problem comes up it still takes time to resolve. There can be unexpected issues from time to time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-14 02:55:38
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| [2014-04-14 03:25:53] |
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We have released version 1120. Update with Help >> Download Prerelease. The issue should now be resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-14 05:04:20] |
| User85195 - Posts: 60 |
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I've updated to pre-release 1120. my charts are updating now, but all the bars between Friday's close and now are missing. I've tried to delete and download data, but it's still not working. |
| [2014-04-14 05:10:29] |
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Yes we know. We just contacted CTS about this again and let them know that this is an urgent issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-14 07:39:06] |
| madmedmat - Posts: 13 |
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same prob. here. new symbols working, but no backfill |
| [2014-04-14 08:17:32] |
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CTS has been notified. They did respond to us and we have provided them additional details requested.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-14 08:30:55] |
| madmedmat - Posts: 13 |
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pretty ignorant acting by CTS. not the first time. don't they realize they are pissing on their own customers? not everybody uses T4 and they should be aware of that... |
| [2014-04-14 08:51:23] |
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Right.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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