Support Board
Date/Time: Thu, 06 Mar 2025 19:01:29 +0000
DATA FEEDS DELAIY
View Count: 488
| [2022-02-07 15:19:23] |
| m zamani rad - Posts: 24 |
|
Using sierra chart with CQG and AMP Brooker . After two weeks back to chart as I log in to CQG ,it will only let me see data on 27/1/2022 ,not getting intraday data .I have tried different symbol same result . I have also contacted AMP Brooker and everything is ok here is my message log . THANK YOU . Software version: 2276 64-bit | 2022-02-07 04:11:19.914 Primary Thread ID: 8652 | 2022-02-07 04:11:19.914 Usage end date: 2022-02-15 | 2022-02-07 04:11:19.914 Enabled for: Advanced Features 2. | 2022-02-07 04:11:19.914 Enabled for: Sierra Chart Historical Data Service. | 2022-02-07 04:11:19.914 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-02-07 04:11:19.914 Enabled for: Delayed Denali Exchange Data Feed. | 2022-02-07 04:11:19.914 Enabled for exchange2: fairx_exchange.data | 2022-02-07 04:11:19.914 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-02-07 04:11:19.914 Current selected Data/Trading service: CQG WebAPI | 2022-02-07 04:11:19.914 Custom symbol settings values: enabled | 2022-02-07 04:11:19.914 Chart Update Interval: 500 | 2022-02-07 04:11:19.914 Intraday Data Storage Time Unit: 0 | 2022-02-07 04:11:19.914 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-02-07 04:11:19.914 2022-02-07 09:11:19 Local computer time in UTC | 2022-02-07 04:11:19.914 2022-02-07 04:11:19 Local computer time in SC Time Zone | 2022-02-07 04:11:19.914 2022-02-07 07:40:15 Server time in UTC | 2022-02-07 04:11:19.914 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-02-07 04:11:19.914 Program path: C:\SierraChart\ | 2022-02-07 04:11:19.914 Data Files path: C:\SierraChart\Data\ | 2022-02-07 04:11:19.914 OS Version Number: 10.0 | 2022-02-07 04:11:19.915 Locale Setting: C | 2022-02-07 04:11:19.915 DLLs: UserContributedStudies_64.dll | 2022-02-07 04:11:19.916 Allowed protected custom studies: | 2022-02-07 04:11:19.916 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2022-02-07 04:27:38.388 The message log has been sent to support. | 2022-02-07 04:27:38.388 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | New receive buffer size: 32768 | 2022-02-07 04:27:38.388 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 95.216.233.104. | 2022-02-07 04:27:38.388 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2022-02-07 04:27:40.037 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | CloseSocket call. | 2022-02-07 04:27:40.299 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-02-07 04:27:40.299 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-02-07 04:27:40.334 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-02-07 04:27:40.334 |
| [2022-02-07 22:25:06] |
| John - SC Support - Posts: 38446 |
|
You only have the CME with Market Depth for Non-Professional Trading Accounts active on the Denali Exchange Data Feed. So if you are trying to access instruments that are traded on other exchanges (COMEX, NYMEX, or CBOT), then you will not get the data from the Denali Exchange Data Feed for those. If you are trying to get a CME instrument, then we need more information from your log. Follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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