Support Board
Date/Time: Thu, 06 Mar 2025 19:14:27 +0000
Rithmic with Service Package 5
View Count: 554
| [2022-02-06 19:51:22] |
| User745743 - Posts: 6 |
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Hi, I have an account Im trying to trade through the Topstep program. The data coming in is Rithmic. I had purhcased the Service Package 5 option to use this for. I'm having difficulty downloading intra-day data. I get the real time feed, but the charts Im pulling up dont have current data (shows Decemember prices). I have been able to manually load addition days through working the chart... but it seems like the data should pull up everything on one click. Did I buy the wrong service package for Rithmic data? If so could I have my package upgraded to Service package 10 as its the same cost? I saw that Rithmic data is only to be used on Service packages 10 or above, I saw this afer creating these accounts. Thanks, Greg |
| [2022-02-07 14:39:12] |
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There is more to do than using Service Package 10. It is detailed here: Rithmic Trading Platform Service: Rithmic Support Policy Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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