Support Board
Date/Time: Thu, 06 Mar 2025 16:35:52 +0000
Cannot Connect
View Count: 462
| [2022-02-02 15:19:06] |
| User489473 - Posts: 10 |
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Dear Support, I am an user with data feed from TransAct. Today my Sierra Chart platform cannot connect. It always shows "Connecting" and the status bar is in yellow. How to fix it ? below is the message log: Reading Internal Order ID file. | 2022-02-01 20:05:43.948 Reading Trade Orders file. | 2022-02-01 20:05:44.001 Reading Trade Positions file. | 2022-02-01 20:05:44.001 Reading Trade Account Data files. | 2022-02-01 20:05:44.002 UDPListener (1524). Port 22903 | Listening on UDP port 22903. | 2022-02-01 20:05:44.023 Software version: 2351 64-bit | 2022-02-01 20:05:44.023 Primary Thread ID: 10820 | 2022-02-01 20:05:44.023 Usage end date: 2022-04-17 | 2022-02-01 20:05:44.023 Enabled for: Sierra Chart Historical Data Service. | 2022-02-01 20:05:44.023 Enabled for: Delayed Denali Exchange Data Feed. | 2022-02-01 20:05:44.023 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-02-01 20:05:44.023 Current selected Data/Trading service: TransAct WS | 2022-02-01 20:05:44.023 Custom symbol settings values: disabled | 2022-02-01 20:05:44.023 Chart Update Interval: 40 | 2022-02-01 20:05:44.023 Intraday Data Storage Time Unit: 0 | 2022-02-01 20:05:44.023 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-02-01 20:05:44.023 2022-02-02 02:05:44 Local computer time in UTC | 2022-02-01 20:05:44.023 2022-02-01 20:05:44 Local computer time in SC Time Zone | 2022-02-01 20:05:44.023 2022-02-02 02:05:41 Server time in UTC | 2022-02-01 20:05:44.023 Local computer UTC time and Server UTC time difference: 2 seconds. | 2022-02-01 20:05:44.023 Program path: C:\SierraChart\SierraChartTransActMA\ | 2022-02-01 20:05:44.023 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2022-02-01 20:05:44.023 OS Version Number: 10.0 | 2022-02-01 20:05:44.024 Locale Setting: C | 2022-02-01 20:05:44.024 DLLs: Emoji Trading Order Flow Suite.dll, HighVAP_64.dll, OFA Bars (by Zdislav)_64.dll, UserContributedStudies_64.dll, zyp sierra free (2020)_2151_64.dll, zyp sierra free (2020)_64.dll, zyp sierra free_2151_64.dll, zyp sierra free_64.dll | 2022-02-01 20:05:44.024 Allowed protected custom studies: | 2022-02-01 20:05:44.024 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 1. | 2022-02-01 20:05:44.043 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-02-01 20:05:44.066 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-02-01 20:05:44.367 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-02-01 20:05:44.368 Received 5 login tokens. | 2022-02-01 20:05:45.802 Symbol settings MD5 received. Request ID: 1. | 2022-02-01 20:05:46.372 Requested symbol settings for service code transact.trading. Request ID: 2. | 2022-02-01 20:05:46.372 Symbol settings received. Request ID: 2. | 2022-02-01 20:05:50.152 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2022-02-01 20:05:51.366 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2022-02-01 20:05:51.366 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2022-02-01 20:05:51.366 Auth Websocket socket (1) | New receive buffer size: 5242880 | 2022-02-01 20:05:51.366 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2022-02-01 20:05:51.366 Auth Websocket | Opening WebSocket. | 2022-02-01 20:05:51.572 Auth Websocket | Sending WebSocket handshake. | 2022-02-01 20:05:51.572 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-02-01 20:05:52.158 Auth Websocket | Server header | Upgrade: WebSocket | 2022-02-01 20:05:52.158 Auth Websocket | Server header | Connection: Upgrade | 2022-02-01 20:05:52.158 Auth Websocket | Server header | Sec-WebSocket-Accept: 57flt9pE4AT+r1QvPAYPZmNfjNw= | 2022-02-01 20:05:52.158 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2022-02-01 20:05:52.158 Auth Websocket | Server header | | 2022-02-01 20:05:52.158 Auth Websocket | Web socket state is now open. | 2022-02-01 20:05:52.158 TransAct WS | Sending account logon message. Simulated Live | 2022-02-01 20:05:52.158 Service connection timed out. Will disconnect and retry. | 2022-02-01 20:06:51.368 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-02-01 20:06:51.368 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-02-01 20:06:51.368 TransAct WS | Session key cleared | 2022-02-01 20:06:51.384 Auth Websocket socket (1) | CloseSocket call. | 2022-02-01 20:06:51.384 Auth Websocket | WebSocket closed. | 2022-02-01 20:06:51.384 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-02-01 20:06:51.385 TransAct WS | Disconnected. | 2022-02-01 20:06:51.385 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-02-01 20:06:51.385 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2022-02-01 20:06:51.586 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2022-02-01 20:06:51.587 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2022-02-01 20:06:52.386 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2022-02-01 20:06:52.386 Auth Websocket socket (2) | Creating socket. Using TLS 1.2. | 2022-02-01 20:06:52.386 Auth Websocket socket (2) | New receive buffer size: 5242880 | 2022-02-01 20:06:52.386 Auth Websocket socket (2) | Connecting to IP: 208.97.219.30. | 2022-02-01 20:06:52.386 Auth Websocket | Opening WebSocket. | 2022-02-01 20:06:52.576 Auth Websocket | Sending WebSocket handshake. | 2022-02-01 20:06:52.576 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-02-01 20:06:53.175 Auth Websocket | Server header | Upgrade: WebSocket | 2022-02-01 20:06:53.175 Auth Websocket | Server header | Connection: Upgrade | 2022-02-01 20:06:53.175 Auth Websocket | Server header | Sec-WebSocket-Accept: 9MWoRQw7FKtgo5wNoP2QMyFDH8o= | 2022-02-01 20:06:53.175 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2022-02-01 20:06:53.175 Auth Websocket | Server header | | 2022-02-01 20:06:53.175 Auth Websocket | Web socket state is now open. | 2022-02-01 20:06:53.175 TransAct WS | Sending account logon message. Simulated Live | 2022-02-01 20:06:53.175 Service connection timed out. Will disconnect and retry. | 2022-02-01 20:07:52.392 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-02-01 20:07:52.392 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-02-01 20:07:52.392 TransAct WS | Session key cleared | 2022-02-01 20:07:52.407 Auth Websocket socket (2) | CloseSocket call. | 2022-02-01 20:07:52.407 Auth Websocket | WebSocket closed. | 2022-02-01 20:07:52.407 TransAct WS | Disconnected. | 2022-02-01 20:07:52.407 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-02-01 20:07:52.407 Auth Websocket socket (2) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-02-01 20:07:52.407 Auth Websocket socket (2) | Write has completed. Shutdown being performed. | 2022-02-01 20:07:52.607 Auth Websocket socket (2) | Shutdown started. Waiting for graceful close. | 2022-02-01 20:07:52.607 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2022-02-01 20:07:53.417 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2022-02-01 20:07:53.417 Auth Websocket socket (3) | Creating socket. Using TLS 1.2. | 2022-02-01 20:07:53.417 Auth Websocket socket (3) | New receive buffer size: 5242880 | 2022-02-01 20:07:53.417 Auth Websocket socket (3) | Connecting to IP: 208.97.219.30. | 2022-02-01 20:07:53.417 Auth Websocket | Opening WebSocket. | 2022-02-01 20:07:53.633 Auth Websocket | Sending WebSocket handshake. | 2022-02-01 20:07:53.633 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-02-01 20:07:54.262 Auth Websocket | Server header | Upgrade: WebSocket | 2022-02-01 20:07:54.262 Auth Websocket | Server header | Connection: Upgrade | 2022-02-01 20:07:54.262 Auth Websocket | Server header | Sec-WebSocket-Accept: bFID+v78ujyOXC8DniCw1zrqIw4= | 2022-02-01 20:07:54.262 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2022-02-01 20:07:54.262 Auth Websocket | Server header | | 2022-02-01 20:07:54.262 Auth Websocket | Web socket state is now open. | 2022-02-01 20:07:54.262 TransAct WS | Sending account logon message. Simulated Live | 2022-02-01 20:07:54.262 Service connection timed out. Will disconnect and retry. | 2022-02-01 20:08:53.416 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-02-01 20:08:53.416 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-02-01 20:08:53.416 TransAct WS | Session key cleared | 2022-02-01 20:08:53.431 Auth Websocket socket (3) | CloseSocket call. | 2022-02-01 20:08:53.431 Auth Websocket | WebSocket closed. | 2022-02-01 20:08:53.431 TransAct WS | Disconnected. | 2022-02-01 20:08:53.431 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-02-01 20:08:53.432 Auth Websocket socket (3) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-02-01 20:08:53.432 Auth Websocket socket (3) | Write has completed. Shutdown being performed. | 2022-02-01 20:08:53.633 Auth Websocket socket (3) | Shutdown started. Waiting for graceful close. | 2022-02-01 20:08:53.633 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2022-02-01 20:08:54.438 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2022-02-01 20:08:54.438 Auth Websocket socket (4) | Creating socket. Using TLS 1.2. | 2022-02-01 20:08:54.438 Auth Websocket socket (4) | New receive buffer size: 5242880 | 2022-02-01 20:08:54.438 Auth Websocket socket (4) | Connecting to IP: 208.97.219.30. | 2022-02-01 20:08:54.438 Auth Websocket | Opening WebSocket. | 2022-02-01 20:08:54.651 Auth Websocket | Sending WebSocket handshake. | 2022-02-01 20:08:54.651 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-02-01 20:08:55.264 Auth Websocket | Server header | Upgrade: WebSocket | 2022-02-01 20:08:55.264 Auth Websocket | Server header | Connection: Upgrade | 2022-02-01 20:08:55.264 Auth Websocket | Server header | Sec-WebSocket-Accept: klax6lOlhClycg8g5QQVBC4yDm8= | 2022-02-01 20:08:55.264 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2022-02-01 20:08:55.264 Auth Websocket | Server header | | 2022-02-01 20:08:55.264 Auth Websocket | Web socket state is now open. | 2022-02-01 20:08:55.264 TransAct WS | Sending account logon message. Simulated Live | 2022-02-01 20:08:55.264 Auth Websocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-02-01 20:09:05.735 Auth Websocket socket (1) | Closed. | 2022-02-01 20:09:05.735 Auth Websocket socket (1) | Deleting network socket now after delay. | 2022-02-01 20:09:35.746 Service connection timed out. Will disconnect and retry. | 2022-02-01 20:09:54.429 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-02-01 20:09:54.429 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-02-01 20:09:54.429 TransAct WS | Session key cleared | 2022-02-01 20:09:54.446 Auth Websocket socket (4) | CloseSocket call. | 2022-02-01 20:09:54.446 Auth Websocket | WebSocket closed. | 2022-02-01 20:09:54.446 TransAct WS | Disconnected. | 2022-02-01 20:09:54.446 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-02-01 20:09:54.446 Auth Websocket socket (4) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-02-01 20:09:54.446 Auth Websocket socket (4) | Write has completed. Shutdown being performed. | 2022-02-01 20:09:54.656 Auth Websocket socket (4) | Shutdown started. Waiting for graceful close. | 2022-02-01 20:09:54.657 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2022-02-01 20:09:55.447 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2022-02-01 20:09:55.447 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2022-02-01 20:09:55.448 Auth Websocket socket (1) | New receive buffer size: 5242880 | 2022-02-01 20:09:55.448 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2022-02-01 20:09:55.448 Auth Websocket | Opening WebSocket. | 2022-02-01 20:09:55.661 Auth Websocket | Sending WebSocket handshake. | 2022-02-01 20:09:55.661 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-02-01 20:09:56.286 Auth Websocket | Server header | Upgrade: WebSocket | 2022-02-01 20:09:56.287 Auth Websocket | Server header | Connection: Upgrade | 2022-02-01 20:09:56.287 Auth Websocket | Server header | Sec-WebSocket-Accept: lqiGtUj60wIPXIXxL6iJLcfPi9U= | 2022-02-01 20:09:56.287 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2022-02-01 20:09:56.287 Auth Websocket | Server header | | 2022-02-01 20:09:56.287 Auth Websocket | Web socket state is now open. | 2022-02-01 20:09:56.287 TransAct WS | Sending account logon message. Simulated Live | 2022-02-01 20:09:56.287 Auth Websocket socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-02-01 20:10:05.748 Auth Websocket socket (2) | Closed. | 2022-02-01 20:10:05.748 |
| [2022-02-02 16:26:15] |
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This is a Transact server issue that Sierra Chart has no control over. Also please refer to this thread: *Important* Priority Message to Transact Users Let us know if you have any further questions. To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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