Support Board
Date/Time: Thu, 06 Mar 2025 22:27:15 +0000
problem with cqg
View Count: 841
| [2022-02-01 15:24:37] |
| User830657 - Posts: 10 |
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what happend all was connecting all the time without a problem https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=60716 |
| [2022-02-01 15:43:19] |
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Contact your broker for help with connection problems to CQG. This is out of our control. ---- To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-01 15:43:40
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| [2022-02-07 10:53:06] |
| User830657 - Posts: 10 |
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Hi ok i contacted cqg and they sent me to you again . With MT5 i can place a orders on my real account but at sierra I cant. i have done all following your instruction but its working only on a simulator account . Why all working on MT5 and isnt on Sierra ?
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| [2022-02-07 14:38:03] |
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What is the exact problem you are having? This is not clear to us at all.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-09 11:28:02] |
| User830657 - Posts: 10 |
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Hi I can`t trade, CQG data isn`t working so with your suggestion I connect to SC data. But anyway SC data are delayed and cant trade on my real account. |
| [2022-02-09 15:18:58] |
| John - SC Support - Posts: 38464 |
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Setup your system to connect to CQG and then follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-09 18:55:29] |
| User830657 - Posts: 10 |
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Hi All in two attachment files . Best Regards JT |
 error 1.png / V - Attached On 2022-02-09 18:53:55 UTC - Size: 75.53 KB - 144 views Private File |
| [2022-02-09 19:18:16] |
| John - SC Support - Posts: 38464 |
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This is your issue: CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM.
As it states, your CQG account has been disabled. You need to ask your broker as to why this is the case. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-09 19:19:20] |
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Refer to 12 here: CQG Trading Platform Service: Common Error Messages Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-09 19:40:44] |
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You will actually have real-time data, if you use the Denali Exchange Data Feed: I can`t trade, CQG data isn`t working so with your suggestion I connect to SC data. But anyway SC data are delayed and cant trade on my real account. You just need to activate the exchange you require from here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation&UserID=207987#DenaliExchangeDataFeed After that: To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. ---- Although that rreal-time data in your case would come to an end, February 22, unless you connect to a live funded trading account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-09 19:41:12
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| [2022-02-10 12:10:48] |
| User830657 - Posts: 10 |
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Hi ok I would like to use your data and I done all to connect it , its not allowed me to trade in real account anyway even if my real is showed in trade window . placing order its switching from real 131197 to sim 1. Have a look on attachment file sierra data is delayed compare to mt5
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| sierra problem1.png / V - Attached On 2022-02-10 12:10:27 UTC - Size: 447.07 KB - 152 views |
| [2022-02-10 14:19:16] |
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You are still not using the Denali Exchange Data Feed. You need to complete agreements, and activate exchanges from here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME Also update to the current version: Software Download: Fast Update (This is important) It looks like you want to be using CQG? If so, you need to follow through the instructions here: CQG Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-10 14:19:40
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| [2022-02-10 15:52:38] |
| User830657 - Posts: 10 |
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ok which denali are for NasdaQ and WTI oil? Can u provide me a exchange names . Thx |
| [2022-02-11 14:55:46] |
| User830657 - Posts: 10 |
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hi I bought and activate this : The 'Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts' exchange has been internally activated, and will be renewed. This change will go in effect in approximately 3 minutes. If it does not, then restart Sierra Chart after that time. Still cant trade on my live account , Best JT |
| [2022-02-11 17:37:27] |
| John - SC Support - Posts: 38464 |
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You are not connected to your CQG account. Follow these instructions to connect to CQG: CQG Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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