Support Board
Date/Time: Thu, 06 Mar 2025 12:55:08 +0000
Histroical data problem
View Count: 483
| [2022-01-28 15:56:46] |
| User698920 - Posts: 1 |
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Since some days I have problems with loading of historical data in all my charts and chartbooks. It just downloads 1 day or no data, so chart is starting at time Sierra connected the data feed. I tried: Edit -> Delete all data and download, but the problem is still the same. If I go to chart settings, there is: Date Range in file --> just "current day" to "current day". When I change the date e.g. 10 days back and press ok, "Date Range in file" changes back to the current day (picture added). First I had the problem in NQ Chartbook, but past a few days the problem was in all chartbooks ES, NQ, CL, GC... I did not found a solution in self help. What can I do? Thanks for answering. Best Regards |
| [2022-01-28 17:15:09] |
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You are using Rithmic. Therefore refer to: Rithmic Trading Platform Service: Rithmic Support Policy (Rithmic Market Data and Support Policy) What you need to do, first is update Sierra Chart to the current version: Software Download: Fast Update And then activate the Denali exchange data feed for data: Denali Exchange Data Feed However, you also need a true live funded trading account to authorize the nonprofessional CME data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-28 17:16:20
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