Support Board
Date/Time: Thu, 06 Mar 2025 09:30:36 +0000
Can't Connect
View Count: 614
| [2022-01-26 02:50:59] |
| Michael Jewell - Posts: 2 |
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When attempting to connect to the data feed, the process seems to be stuck in "Connecting". Below is the information in the log... TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2022-01-25 18:33:25.379 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2022-01-25 18:33:25.379 Auth Websocket socket (4) | Creating socket. Using TLS 1.2. | 2022-01-25 18:33:25.379 Auth Websocket socket (4) | New receive buffer size: 5242880 | 2022-01-25 18:33:25.379 Auth Websocket socket (4) | Connecting to IP: 208.97.219.30. | 2022-01-25 18:33:25.379 Auth Websocket | Opening WebSocket. | 2022-01-25 18:33:25.429 Auth Websocket | Sending WebSocket handshake. | 2022-01-25 18:33:25.429 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-01-25 18:33:25.578 Auth Websocket | Server header | Upgrade: WebSocket | 2022-01-25 18:33:25.578 Auth Websocket | Server header | Connection: Upgrade | 2022-01-25 18:33:25.578 Auth Websocket | Server header | Sec-WebSocket-Accept: mJQs45Se0rK9ty9NSthVh/bZZlQ= | 2022-01-25 18:33:25.578 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2022-01-25 18:33:25.578 Auth Websocket | Server header | | 2022-01-25 18:33:25.578 Auth Websocket | Web socket state is now open. | 2022-01-25 18:33:25.578 TransAct WS | Sending account logon message. Live | 2022-01-25 18:33:25.578 Auth Websocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-01-25 18:33:39.377 Auth Websocket socket (1) | Closed. | 2022-01-25 18:33:39.377 Auth Websocket socket (1) | Deleting network socket now after delay. | 2022-01-25 18:34:09.378 File >> Disconnect selected. | 2022-01-25 18:34:24.693 TransAct WS | Session key cleared | 2022-01-25 18:34:24.693 Auth Websocket socket (4) | CloseSocket call. | 2022-01-25 18:34:24.693 Auth Websocket | WebSocket closed. | 2022-01-25 18:34:24.693 TransAct WS | Disconnected. | 2022-01-25 18:34:24.693 Auth Websocket socket (4) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-01-25 18:34:24.693 Auth Websocket socket (4) | Write has completed. Shutdown being performed. | 2022-01-25 18:34:24.740 Auth Websocket socket (4) | Shutdown started. Waiting for graceful close. | 2022-01-25 18:34:24.740 Auth Websocket socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-01-25 18:34:39.385 Auth Websocket socket (2) | Closed. | 2022-01-25 18:34:39.385 |
| [2022-01-26 04:25:34] |
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See our response here regarding this: Cannot Connect To New TransAct Socket | Post: 292781 And also another user had the same problem and see our response here: Cannot connect to TransAct data feed at 6pm ET now 25Jan2022 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-26 14:17:31] |
| Stage 5 Trading - Posts: 155 |
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Dear Trader, As a former Infinity Broker I fully understand the trials and tribulations of changing brokerage firms. As far as I understand, the Transact connection is in the process of no longer being supported by Sierra Chart. Stage 5 takes great pride in helping Transact/Infinity traders transition as seamlessly as possible. I believe the best overall solution for you would be to switch to Sierra Teton Order Routing with Denali for real time and historical data. This is all maintained by Sierra directly, which I feel provides great benefits to traders as Sierra can focus on enhancements instead of maintenance of other third party order routing feeds. In addition, I feel it is the best overall quality and value for traders. Please feel free to contact us and we will gladly assist you with any questions you may have and/or the process of transitioning your account and hopefully helping you improve your current issues. If you have questions or would like to speak to an assigned personal broker for details, please call us at 312-896-9897 or 1-800-258-6675. You can email us at sierrachart@s5trading.com and can also contact us here: https://stage5trading.com/contact/ If you are ready to move to the Teton Order Routing solution right away, we invite you to file an application here: https://stage5trading.com/ Thank you, Anthony Giacomin Trading derivatives carries a high degree of risk, and may not be suitable for all investors. Past performance is not necessarily indicative of future results. |
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