Support Board
Date/Time: Thu, 06 Mar 2025 10:10:08 +0000
Rithmic Driect-DTC
View Count: 581
| [2022-01-25 14:33:26] |
| User161894 - Posts: 13 |
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Hi, I am currently connected to CQG and have Denali Data Feed. Today, I signed up for an account with TopStep and they need me to switch up to Rithmic Direct-DTC and pick a server name up for the list as TopstepTrader-Chicago Area-Aggregated). I followed the instructions however, my drop down list is empty and I can not find their server. Could you please help? I have tried couple of solutions like 1) run an update 2)restart the software or 3)Disconnect the data and reconnect using the new credential for the Rithmic. Also, I have a concern regarding my current data feed, can I disconnect it so, I don't loss the credit since I have just paid today to refill it. Thank you, Ash |
| [2022-01-25 15:23:38] |
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We will call and have a quick look at this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-25 16:03:17] |
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User has been called. They connected successfully to Rithmic. They had a performance issue when they were working with a second Chartbook. We recommend using a sub instance of Sierra Chart for that other Chartbook. Documentation: Using DTC Server for Data and Trading in Another Sierra Chart Instance Additionally update your hardware if necessary. And also refer to this help topic: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often Important: You will also need to connect to your live trading account through CQG once a month: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-25 16:03:58
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| [2022-01-25 16:37:29] |
| User161894 - Posts: 13 |
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Hi, I have received the call from the technical support, Thank you very much. The technician need it to go while my charts was still loading. After, we hang up and my chart book was loaded, I could not place any trades. could please kindly call back. Thank you, Ash |
| [2022-01-25 16:46:23] |
| User161894 - Posts: 13 |
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Hi, Please disregard my previous email. I was able to figure it out. Thank you! |
| [2022-01-25 17:18:04] |
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Very good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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