Support Board
Date/Time: Thu, 06 Mar 2025 08:57:41 +0000
Failed to download historical intraday data after downloading new version of SC.
View Count: 770
| [2022-01-25 12:55:48] |
| batman_ - Posts: 190 |
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SC, please help urgently. Account Name: pang123 User Message: failed to download historical intraday data after updated to latest seirra chart version. ---------------------------------------- Selected Data/Trading service: SC Data - All Services ---------------------------------------- Log: Reading Internal Order ID file. | 2022-01-25 12:48:55.500 Reading Trade Orders file. | 2022-01-25 12:48:55.602 Reading Trade Positions file. | 2022-01-25 12:48:55.602 Reading Trade Account Data files. | 2022-01-25 12:48:55.603 Software version: 2348 64-bit | 2022-01-25 12:48:55.623 Primary Thread ID: 12432 | 2022-01-25 12:48:55.623 Usage end date: 2022-03-31 | 2022-01-25 12:48:55.623 Enabled for: Advanced Features 2. | 2022-01-25 12:48:55.623 Enabled for: Sierra Chart Historical Data Service. | 2022-01-25 12:48:55.623 Enabled for: Delayed Denali Exchange Data Feed. | 2022-01-25 12:48:55.623 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-01-25 12:48:55.623 Current selected Data/Trading service: SC Data - All Services | 2022-01-25 12:48:55.623 Custom symbol settings values: disabled | 2022-01-25 12:48:55.623 Chart Update Interval: 500 | 2022-01-25 12:48:55.623 Intraday Data Storage Time Unit: 0 | 2022-01-25 12:48:55.623 Time Zone: +00:00:00 (UTC+00) | 2022-01-25 12:48:55.623 2022-01-25 12:48:55 Local computer time in UTC | 2022-01-25 12:48:55.623 2022-01-25 12:48:55 Local computer time in SC Time Zone | 2022-01-25 12:48:55.623 2022-01-25 12:48:55 Server time in UTC | 2022-01-25 12:48:55.623 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-01-25 12:48:55.623 Program path: C:\SierraChart\ | 2022-01-25 12:48:55.623 Data Files path: C:\SierraChart\Data\ | 2022-01-25 12:48:55.623 OS Version Number: 10.0 | 2022-01-25 12:48:55.623 Locale Setting: C | 2022-01-25 12:48:55.623 DLLs: TPR.dll, TPR_64.dll, UserContributedStudies_64.dll | 2022-01-25 12:48:55.624 Allowed protected custom studies: Trend Pullback Reversal, zyp_app, zyp_download_free | 2022-01-25 12:48:55.624 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2022-01-25 12:48:55.624 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-01-25 12:48:55.650 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-01-25 12:48:55.873 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-01-25 12:48:55.873 Received 5 login tokens. | 2022-01-25 12:48:56.313 Symbol settings MD5 received. Request ID: 1. | 2022-01-25 12:48:57.852 Symbol settings are up-to-date for scdataallservices. | 2022-01-25 12:48:57.852 SC Data - All Services | Connected to server complete. | 2022-01-25 12:49:02.655 Triggering next historical data download in queue. | 2022-01-25 12:49:02.655 Triggering next historical data download in queue. | 2022-01-25 12:49:02.656 Triggering next historical data download in queue. | 2022-01-25 12:49:02.656 Triggering next historical data download in queue. | 2022-01-25 12:49:02.656 No download requests in the queue to start downloads for. | 2022-01-25 12:49:02.661 No download requests in the queue to start downloads for. | 2022-01-25 12:49:02.661 No download requests in the queue to start downloads for. | 2022-01-25 12:49:02.661 No download requests in the queue to start downloads for. | 2022-01-25 12:49:02.661 Enabling compression for file: C:\SierraChart\Data\6JH22-CME.scid. This may take a while. | 2022-01-25 12:49:41.777 File compression enabled. C:\SierraChart\Data\6JH22-CME.scid. CompressionState=0 | 2022-01-25 12:49:41.777 6JH22-CME 1 Min #1 | Reloading chart. | 2022-01-25 12:49:41.779 6JH22-CME 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\6JH22-CME.scid | 2022-01-25 12:49:41.789 Mapping 6JH22-CME to 6JH22. Service code: cme | 2022-01-25 12:49:42.286 Using symbol data fast lookup vector | 2022-01-25 12:49:42.286 SC DTC Delayed Exchange Data | Starting real-time market data updates for: 6JH22-CME (6JH22). ID: 1 Service code: cme | 2022-01-25 12:49:42.286 SC DTC Delayed Exchange Data | Connecting to the server ds21.sierracharts.com. Port 10043 | 2022-01-25 12:49:42.286 SC DTC Delayed Exchange Data | Requesting security definition data for: 6JH22-CME (6JH22). ID: 1 | 2022-01-25 12:49:42.286 Starting DelayedDownloadMonitoringTimer | 2022-01-25 12:49:42.286 Starting HDTimeoutTimer | 2022-01-25 12:49:42.286 Added historical Intraday data request for 6JH22-CME to the queue. | 2022-01-25 12:49:42.286 Intraday data recording state for symbol 6JH22-CME is set to download 'Pending'. | 2022-01-25 12:49:42.286 Triggering next historical data download in queue. | 2022-01-25 12:49:42.286 DTC Client socket (1) | Creating socket. | 2022-01-25 12:49:42.286 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-01-25 12:49:42.286 DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2022-01-25 12:49:42.286 Delaying start of download for 6JH22-CME | 2022-01-25 12:49:42.289 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-01-25 12:50:03.344 * DTC Client socket (1) | CloseSocket call. | 2022-01-25 12:50:03.344 DTC Client socket (0) | CloseSocket call. | 2022-01-25 12:50:03.344 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-01-25 12:50:03.344 DTC Client socket (1) | Closed. | 2022-01-25 12:50:03.344 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2022-01-25 12:50:03.344 SC DTC Delayed Exchange Data | Connecting to the server ds12-2.sierracharts.com. Port 10043 | 2022-01-25 12:50:05.370 DTC Client socket (1) | Creating socket. | 2022-01-25 12:50:05.371 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-01-25 12:50:05.371 DTC Client socket (1) | Connecting to IP: 204.15.197.13. | 2022-01-25 12:50:05.371 SC DTC Delayed Exchange Data | Network connection to server complete. | 2022-01-25 12:50:05.607 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2022-01-25 12:50:05.607 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2022-01-25 12:50:05.610 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2022-01-25 12:50:05.868 SC DTC Delayed Exchange Data | Sending logon request message. | 2022-01-25 12:50:05.868 SC DTC Delayed Exchange Data | Received logon response. | 2022-01-25 12:50:06.742 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2022-01-25 12:50:06.742 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2022-01-25 12:50:06.742 SC DTC Delayed Exchange Data | Successfully connected. | 2022-01-25 12:50:06.742 SC DTC Delayed Exchange Data | Trading is not supported. | 2022-01-25 12:50:06.742 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: 6JH22-CME -> 6JH22 | 2022-01-25 12:50:06.742 SC DTC Delayed Exchange Data | Received security definition for symbol 6JH22-CME | 2022-01-25 12:50:07.055 HD Request # 1 | Downloading Intraday chart data for 6JH22-CME to the file 6JH22-CME.scid. Service: cme | 2022-01-25 12:50:12.447 HD Request # 1 | Download start date-time: 2021-07-23 12:50:12.000000. File last date-time: 00:00:00.000000 | 2022-01-25 12:50:12.448 HD Request # 1 | Using server: ds21.sierracharts.com port 10149 | 2022-01-25 12:50:12.449 Socket (2) | Creating socket. | 2022-01-25 12:50:12.449 Socket (2) | New receive buffer size: 5242880 | 2022-01-25 12:50:12.449 Socket (2) | Connecting to IP: 216.1.90.129. | 2022-01-25 12:50:12.449 Socket (2) | CloseSocket call. | 2022-01-25 12:50:32.438 Socket (2) | Closed. | 2022-01-25 12:50:32.438 HD Request # 1 | Error downloading historical Intraday data for 6JH22-CME. Timeout error connecting to server. | 2022-01-25 12:50:32.439 Added historical Intraday data request for 6JH22-CME to the queue. | 2022-01-25 12:50:32.439 Triggering next historical data download in queue. | 2022-01-25 12:50:32.439 Historical data download thread signaled to stop. | 2022-01-25 12:50:32.439 HD Request # 1 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for 6JH22-CME | 2022-01-25 12:50:32.439 HD Request # 1 | Completion time: 20s | 2022-01-25 12:50:32.439 HD Request # 2 | Downloading Intraday chart data for 6JH22-CME to the file 6JH22-CME.scid. Service: cme | 2022-01-25 12:50:32.440 HD Request # 2 | Download start date-time: 2021-07-23 12:50:32.000000. File last date-time: 00:00:00.000000 | 2022-01-25 12:50:32.441 HD Request # 2 | Using server: ds23.sierracharts.com port 10150 | 2022-01-25 12:50:32.441 Socket (2) | Creating socket. | 2022-01-25 12:50:32.443 Socket (2) | New receive buffer size: 5242880 | 2022-01-25 12:50:32.443 Socket (2) | Connecting to IP: 216.1.90.130. | 2022-01-25 12:50:32.443 Socket (2) | CloseSocket call. | 2022-01-25 12:50:52.444 Socket (2) | Closed. | 2022-01-25 12:50:52.445 HD Request # 2 | Error downloading historical Intraday data for 6JH22-CME. Timeout error connecting to server. | 2022-01-25 12:50:52.445 Added historical Intraday data request for 6JH22-CME to the queue. | 2022-01-25 12:50:52.445 Triggering next historical data download in queue. | 2022-01-25 12:50:52.445 Historical data download thread signaled to stop. | 2022-01-25 12:50:52.445 HD Request # 2 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for 6JH22-CME | 2022-01-25 12:50:52.445 HD Request # 2 | Completion time: 20s | 2022-01-25 12:50:52.445 HD Request # 3 | Downloading Intraday chart data for 6JH22-CME to the file 6JH22-CME.scid. Service: cme | 2022-01-25 12:50:52.446 HD Request # 3 | Download start date-time: 2021-07-23 12:50:52.000000. File last date-time: 00:00:00.000000 | 2022-01-25 12:50:52.447 HD Request # 3 | Using server: ds21.sierracharts.com port 10149 | 2022-01-25 12:50:52.447 Socket (2) | Creating socket. | 2022-01-25 12:50:52.447 Socket (2) | New receive buffer size: 5242880 | 2022-01-25 12:50:52.447 Socket (2) | Connecting to IP: 216.1.90.129. | 2022-01-25 12:50:52.447 Socket (2) | CloseSocket call. | 2022-01-25 12:51:12.441 Socket (2) | Closed. | 2022-01-25 12:51:12.442 HD Request # 3 | Error downloading historical Intraday data for 6JH22-CME. Timeout error connecting to server. | 2022-01-25 12:51:12.442 Historical data download thread signaled to stop. | 2022-01-25 12:51:12.442 HD Request # 3 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for 6JH22-CME | 2022-01-25 12:51:12.442 HD Request # 3 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2022-01-25 12:51:12.444 HD Request # 3 | Receiving Intraday data for 6JH22-CME starting at 2022-01-25 12:40:00.953000 | 2022-01-25 12:51:12.444 Added 55 Time and Sales records to Intraday data file for 6JH22-CME after download. | 2022-01-25 12:51:12.445 HD Request # 3 | Timestamp of first Intraday data file record written: 2022-01-25 12:40:00.953000 | 2022-01-25 12:51:12.449 HD Request # 3 | Completion time: 20s | 2022-01-25 12:51:12.449 HD Request # 3 | Intraday data download complete for 6JH22-CME. Unique request ID: 1 | 2022-01-25 12:51:12.449 Removing historical data download ID 1. | 2022-01-25 12:51:12.449 Real-time Intraday chart data file updates started for 6JH22-CME | 2022-01-25 12:51:12.449 Intraday chart data file opened for 6JH22-CME | 2022-01-25 12:51:12.449 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2022-01-25 12:51:12.449 Triggering next historical data download in queue. | 2022-01-25 12:51:12.449 No download requests in the queue to start downloads for. | 2022-01-25 12:51:12.449 Opened cached Intraday file: C:\SierraChart\Data\6JH22-CME.scid. Thread ID: 3960 | 2022-01-25 12:51:15.322 ------------------------------------------------------------ IP: 210.186.75.74 (Malaysia) |
| [2022-01-25 13:49:15] |
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This is the problem: HD Request # 2 | Using server: ds23.sierracharts.com port 10150 | 2022-01-25 12:50:32.441
HD Request # 2 | Error downloading historical Intraday data for 6JH22-CME. Timeout error connecting to server. | 2022-01-25 12:50:52.445 Refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server Since you said this happened after updating Sierra Chart, this is a very good indication that this is caused by a firewall on your computer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-25 13:50:30
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