Support Board
Date/Time: Tue, 26 Nov 2024 06:30:32 +0000
Connection to Tansact datafeed randomly drops.
View Count: 1045
| [2014-04-09 23:01:51] |
| Crazy_Bull - Posts: 17 |
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The connection to the Transact datafeed randomly drops a couple times a day. Sierra Chart suggested I upload the TransactBridge dmp file. So I will. Can you identify the underlying cause of the drops? jc Date Time Of Last Edit: 2014-04-09 23:12:42
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Private File |
| [2014-04-09 23:13:41] |
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We have made that file attachment private because we do not know what it contains. We would not have requested this file. It must have been TransAct support. We cannot help with that file. We are also not sure what is meant by "drops". Could you be more descriptive about this. Also it sounds as though this is something that TransAct support will need to assist with. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-09 23:23:06] |
| Crazy_Bull - Posts: 17 |
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By drop, I simply mean the connection to Transact is dropped or lost. Sierra Chart will attempt to reconnect and always succeeds in reconnecting, but I have no idea why the connection is being lost in the first place. The dialog box that was displayed after the lost connection, did not have a title and simply said to send the TransactToSierraBridge.dmp file to the developer. Since it wasn't clear whether the message originated from Sierra Chart or Transact software, I started with Sierra Chart. I'll now contact Transact. jc |
| [2014-04-10 00:16:50] |
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Yes, please contact TransAct.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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