Support Board
Date/Time: Sat, 23 Nov 2024 18:14:36 +0000
*Important* Priority Message to Transact Users
View Count: 14344
| [2022-01-11 03:21:54] |
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Update: 2022-02-02: We have numerous reports of users unable to connect to Transact. This issue is under the control of Transact. Sierra Chart does not control Transact connectivity. This is going to be a Transact issue and you need to contact them for help with this. This thread here answers the question that some users have, where they think the recent Transact system issues, are due to Sierra Chart when they are not: SC with Transact The information below, is fully unrelated to this problem that Transact users are currently experiencing. ----- We definitely want our Transact users to continue with Sierra Chart, but we are going to be phasing out support for Transact. No specific timetable is given. This is a process which we are beginning. The first step, is this announcement. Therefore, no technical support is provided any longer for any Transact specific issues. We want you to move on to a fully superior market data and order routing system (The Denali Data Feed and Teton Order Routing). You will have absolutely superior service by moving to our Teton order routing and working with a broker that supports this: Sierra Chart Teton Futures Order Routing A list of brokers can be found at step 2 in the setup instructions here: Sierra Chart Teton Futures Order Routing: Setup Instructions The first thing to do is to ask your broker if they support the Teton Order Routing Service. Transact does not, and Ninja Trader does not. Transact is now owned by Ninja Trader and Ninja Trader supports primarily CQG. If you are with Cannon Trading, they do support Teton. They just need to move you to Teton. If you would like help with transitioning to a new broker, let us know and we can then direct you to a broker who will work with you to move to our Teton order routing service and the Denali Data Feed. The broker Stage 5 is headed by a former Infinity broker. Stage 5 supports the Teton Order Routing service. Edge Clear also supports Teton. It is important to work with us directly and to work with brokers who fully support Sierra Chart superior systems. This is the proper way for you to get the best support and quality from Sierra Chart. It is much easier for you to move to a new broker, rather than change to a different charting and trading platform. From what we understand your new broker will provide you an account transfer form and they will handle the details. And we would like you to recognize, that Sierra Chart works hard to provide our users the best service. Transact, is an external entity, which cannot provide you the best quality services for Sierra Chart. Only we are able to do that with our own services and systems that we control fully ourselves. This also goes with other systems we work with, like CQG. Transact has also been sold to Ninja trader brokerage who is a competitor. There is already a conflict of interest here. If you want the very best market data and the very best order routing at the lowest cost and the best commissions, you need to move to our Denali data feed and Teton order routing. You need to act in your interest. And in the interest of Sierra Chart and be supportive of us. These statements, are here to ensure, that Sierra Chart customers get the best quality service and the best prices. Whenever brokers are willing to work with us, we will always do our best to accommodate them so long as they support our Teton Order Routing Service. So we are not here to be taking away business from particular brokers, but instead to work to provide the best service to our customers and we ask, that our customers be supportive of us. It is important to act in your interest, and in the interest of Sierra Chart in order so that you get the highest quality services at the best prices. ---- Now if you want to stay with Transact, and just use Sierra Chart chart for charting, then what you need to do is use our Denali data feed: Denali Exchange Data Feed And then follow this easy solution to take advantage of the CME nonprofessional exchange fees: Easy Solution to CME Funded Trading Account Requirement ---- Transact is a business which has been sold. Quality businesses, which are own and controlled, and have people who work for them which are all dedicated to what they do and they do their very best, and have a strong vision for the future to serve their customers and the world, are not sold and have the owners go away. Sierra Chart is a strong business and we innovate, and we are creating the best solutions, to serve customers. And we have a lot of good ideas, sometimes they take us a long time to get them done though, but we work hard to do good things. So it is very important, that you continue to be supportive of Sierra Chart an act in your self interest. Move to a broker, who will work to serve you and your interests, and be supportive of Sierra Chart. ---- Update: 2022-01-28: Testimonials regarding Teton order routing, and transitioning to new brokerage account if your broker does not already support Teton : Sierra Chart Teton Futures Order Routing: Testimonials (Stage 5) In some cases your broker will already support Teton. However, if you are with Infinity or Transact direct, then no they are not going to support Teton. ---- 2022-01-31 We are hearing a lot about Transact users having connectivity problems in the evening! Understand Sierra Chart does not have the ability to solve these problems. This is why we have developed our own order routing service to the exchanges, which are replacing all other services. You need to move on to our Teton order routing, and work with a broker that supports that service. Thank you! The next steps related to phasing out support for Transact will be the following: -Discontinuing historical data support for Transact. Estimate: April 2022 -Removing support for Transact from Sierra Chart in newer versions only. Estimate: April 2022 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-07 18:26:14
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| [2022-01-11 03:37:37] |
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We will post webinars here this week which we have done with brokers who support the Teton Order Routing Service. Therefore, continue to follow this thread. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-11 06:04:47
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| [2022-01-11 04:21:12] |
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When you move to a broker who supports the Teton Order Routing Service: Sierra Chart Teton Futures Order Routing and away from Transact/Ninja Trader brokerage, and they ask you why you are moving your account, you simply say the following: I am very happy with Sierra Chart. I have been a long-term Sierra Chart user and I want to continue to use Sierra Chart. Sierra Chart is going to be discontinuing Transact soon. So I do not want any interruptions. I have looked over the information about the Teton Order Routing service and the Denali Exchange Data Feed and I have watched the webinar presentations about these services. I am more than satisfied that the services, are going to provide me a much higher quality level of service than I had before. If they tell you, they can move you to CQG or Rithmic, then you say the following: CQG and Rithmic have per transaction costs($0.10-$0.25 per contract). With Teton order routing I pay nothing. And based upon the information communicated to me by Sierra Chart, I will have a much higher quality level of order routing with Teton, as compared to CQG or Rithmic. And furthermore, the cost to use CQG with Sierra Chart will significantly increase. And Sierra Chart does not want more users on CQG and Sierra Chart can provide customers a much higher quality level of service with the Teton order routing service which currently supports CME Group and FairX. Soon EUREX will be added. ---- Or you do not have to say anything. You can just simply let the account transfer go through and just simply not respond. ----- It is our intention to be loud and direct and clear about our users moving away from Transact. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-18 03:58:54
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| [2022-01-14 15:30:45] |
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Webinar with Stage 5 and Sierra Chart regarding Teton Order Routing: https://stage5trading.com/sierra-chart-teton-order-routing/ Edge Clear Webinar: https://youtu.be/sZeSpNSuoWM Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-14 15:32:07
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| [2022-01-14 16:10:45] |
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And for the record, Sierra Chart strongly regrets adding support for the websocket connection method from Transact. We should not have done that. Move off of Transact as soon as possible for your own good. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-14 16:11:08
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| [2022-01-14 16:26:56] |
| User90125 - Posts: 715 |
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Got error messages referencing unknown accounts on Transact recently. Spurious background connections to other account numbers via MTS, it seems. Not good news at all. Thanks for the heads up. |
| [2022-01-14 22:49:45] |
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What is MTS?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-14 23:23:42] |
| User90125 - Posts: 715 |
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Don't know, actually. The next time this occurs, I'll save the message and forward it to your team, as appropriate.
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| [2022-01-14 23:36:34] |
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We do not need to see it. Our focus needs to be on providing the best solutions that we control.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-19 19:20:25] |
| User605638 - Posts: 6 |
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Dear Sierra Support, I am in the process of switching from TransAct to Stage 5 Trading to take advantage of Teton. My user name with Sierra Chart is currently "Transact_User_vdhoek". Stage 5 asked for that because they said they need it to set up my new account to take advantage of Teton. However, if I am moving away from TransAct, it doesn't seem logical to continue to have "TransAct_User_..." as part of my user ID with Sierra. Is there a way to simply change it to "vdhoek" or to change it to some other name according to your naming conventions? Of course, I am still with Infinity (TransAct) and a few days are needed to make the transition from one broker to the other (i.e. it might mess things up with TransAct if I change the name for the sake of Stage 5). I ask this question because other users may be in the same boat as myself. Could you advise how to go about making a user name change like this to exclude having "TransAct" as part of it? Thank you in advance, Dan |
| [2022-01-19 20:08:28] |
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It is very easy for us to change your Sierra Chart username. Start a ticket here related to this and tell us the new username that you want: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets (i.e. it might mess things up with TransAct if I change the name for the sake of Stage 5). Transact would not be affected by a Sierra Chart username change. Sierra Chart accounts no longer have any connection to Transact. We can do this today for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-19 20:08:43
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| [2022-01-21 08:24:35] |
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We have very good feedback, from customers who have moved to brokers like Stage 5, that the account transition is easy , smooth and efficient.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-21 08:25:30
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| [2022-01-21 18:29:41] |
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The Transact system is an unsafe system to use for trading because there are no server-side OCO or Bracket orders. And there is more advanced risk management on the Teton order routing system by comparison. And the auto liquidation capability on Teton is coming shortly. We will be posting some testimonials, from customers who have moved onto Teton. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-21 18:31:49
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| [2022-01-21 19:21:38] |
| Stage 5 Trading - Posts: 155 |
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Stage 5 Trading is a brokerage firm that firmly stands behind Teton Order Routing and are here to help in anyway that we can. Teton Order Routing is available through Stage 5 Trading as a no transaction fee solution for traders. We can enable your account on the high-quality order routing service with advanced risk management from Sierra Chart immediately! If you are ready to move to the Teton Order Routing solution right away, we invite you to file an application here: https://stage5trading.com/ Please feel free to contact us and we will gladly assist you with the process of transitioning and hopefully helping you improve your current issues. If you have questions or would like to speak to an assigned personal broker for details, please call us at 312-896-9897 or 1-800-258-6675. You can email us at sierrachart@s5trading.com and can also contact us here: https://stage5trading.com/contact/ Both Sierra Chart and Stage 5 work closely to hopefully provide traders the best solutions and value for their unique trading goals. Thank you, Anthony Giacomin Trading derivatives carries a high degree of risk, and may not be suitable for all investors. Past performance is not necessarily indicative of future results. Date Time Of Last Edit: 2022-01-21 20:39:29
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| [2022-01-27 15:15:12] |
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We would like to share this question and answer related to Transact: Transact Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-27 15:50:36] |
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Transact users should understand that we can change your Sierra Chart username to not have the word Transact_User_ in it. This can be removed from the username, or we can change your username to whatever you want.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-27 15:50:58
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| [2022-01-27 20:22:48] |
| User90125 - Posts: 715 |
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Support Ticket ID: 1643314707694 created for this. Thanks. |
| [2022-01-28 04:23:25] |
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Testimonials regarding Teton order routing, and transitioning to new brokerage account: Sierra Chart Teton Futures Order Routing: Testimonials (Stage 5) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-28 20:26:26] |
| User169205 - Posts: 67 |
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Looked in to Stage 5 and now they are routing me to a different broker/clearing. I have been with Transact for 10+ years and do not like having to change without getting more details. Staying with Transact for now. Will there be any interruptions in connection to their data feed ?
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| [2022-01-28 20:30:56] |
| Stage 5 Trading Corp. - Posts: 31 |
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Hi There, Unfortunately, to use Teton you would need to move your account to a different clearing firm. We work very closely with traders to make this as seamless as possible. I believe if you make the decision to move your account and use Teton, you will be thanking yourself in a very short period. You should be receiving far greater technology, much lower costs, and I believe much higher level of service. Feel free to reach out to me directly and let me know how we can best assist you. anthony@s5trading.com Thank you, Anthony Giacomin Trading derivatives carries a high degree of risk, and may not be suitable for all investors. Past performance is not necessarily indicative of future results. |
| [2022-01-29 16:01:09] |
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Will there be any interruptions in connection to their data feed ? Yes, Transact support is being removed by Sierra Chart! You need to move your brokerage account and by not doing so, effectively you are disadvantaging yourself. Allow us to help you.You are staying with a substandard, and inferior system (Transact) which we are discontinuing. One example of this, is when trading with Transact, your OCO and bracket orders are not held on the server like they are with the Teton order routing service. Having server-side OCO and bracket orders is absolutely essential. Once again, we want to help you and give you the best service. Please work with us to do that. There are many brokers to choose from and they are all listed at step 2 here: Sierra Chart Teton Futures Order Routing: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-29 20:32:03
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| [2022-01-30 22:17:25] |
| Profile Trader - Posts: 174 |
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What are the ramifications for being able qualify for Non Professional discounted fees with a Live Futures account if it is with Transact?
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| [2022-01-31 00:06:25] |
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When support in Sierra Chart is removed for Transact in newer versions, then if you use one of those versions you will not be able to connect to Transact to authorize the nonprofessional CME data. Users should also know, that it is not likely that we would be maintaining historical data for Transact beyond April 2022. So really that is effectively the time you need to move off of Transact. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-31 00:06:41
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| [2022-01-31 00:57:02] |
| Profile Trader - Posts: 174 |
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Thank you for the insight. Although disappointing at best that a solution could not be provided. I have traded with TransAct for 20 years. Infinity/TransAct are actually the reason for me starting to use SC way back when.... Doug |
| [2022-02-01 02:25:25] |
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Please never be disappointed with us progressing toward superior solutions for customers, and saving you money and providing you higher quality services. And ultimately, the best achievement will be when we have a replacement for the CME. Nothing to be disappointed about at all. Look forward to a good future!! Be positive, and look forward. And be strong and independent. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-01 02:30:20
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