Support Board
Date/Time: Wed, 05 Mar 2025 19:32:39 +0000
Charts
View Count: 744
| [2022-01-10 23:54:39] |
| User861945 - Posts: 1 |
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My charts are not working. I have been having trouble with them for the past week. the charts will not complete the download and are only visible up to the time I last logged out. I can opt out of my charts through Infinity and opt back in and then they usually come back, usually around the first of the month. You need to address this problem or I will have to find a new charting company. |
| [2022-01-11 02:56:58] |
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We would like you to continue with Sierra Chart, but we are going to be phasing out support for Transact . So at this time the first best thing to do is for you to switch to a different broker and move on to a fully superior market data and order routing system (Denali data feed and Teton order routing). The cause of the issue does not have anything to do at this time with us phasing out support for Transact, but you are going to have absolutely superior service by moving to our Teton order routing and working with a broker that supports this: Sierra Chart Teton Futures Order Routing A list of brokers can be found at step 2: Sierra Chart Teton Futures Order Routing: Setup Instructions If you would like help with this, let us know and we can then direct you to a broker who will help you. We recommend working with Stage 5 who is headed by a former Infinity broker. You need to address this problem or I will have to find a new charting company. We cannot directly do this as we have no control over the issue. Sierra Chart has its own fully independent market data feeds, and full order routing. We do not need Transact and we have absolutely no control over their systems.This is why, working with us and working with brokers who support, our superior systems, is the proper way for you to get the best support for Sierra Chart. As an incentive as a Transact user, when you move to a new broker who supports the Teton order routing service we will give you 60 days free of Sierra Chart. And we would like you to recognize, that Sierra Chart works hard to provide our users the best service. Transact, is an external entity, which cannot provide you quality services in relation to Sierra Chart. If you want the very best market data and the very best order routing at the lowest cost and the lowest commissions, you need to move to our Denali data feed and Teton order routing. You need to act in your interest. And in the interest of Sierra Chart and be supportive of us. Do not act in the interest of your current broker. Act within the interest of Sierra Chart and yourself. These statements, are here to ensure, that Sierra Chart customers get the best quality service and the best prices. Whenever brokers are willing to work with us, we will always do our best to accommodate them so long as they support our Teton Order Routing Service. So we are not here to be taking away business from particular brokers, but instead to work to provide the best service to our customers and we ask, that our customers be supportive of us. Once again act in your own interest, and in the interest of Sierra Chart. Care about yourself and high quality. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-11 03:16:50
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| [2022-01-11 03:25:57] |
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Official statement is here regarding this: *Important* Priority Message to Transact Users Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-11 07:12:04] |
| User90125 - Posts: 715 |
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As an incentive as a Transact user, when you move to a new broker who supports the Teton order routing service we will give you 60 days free of Sierra Chart.
This is good to know. Thank you. |
| [2022-01-11 07:19:53] |
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That offer was made to that user specifically who started this thread, and to no one else. This is the official offer to others: As an incentive for Transact users, when you move to a new broker who supports the Teton Order Routing Service before January 31, 2022 and you are using the Teton Order Routing Service, we will give you 60 days free of Sierra Chart which will be credited as usage time to your account once you transition to the Teton Order Routing Service.
So you only have about 20 days to move your account to take advantage of this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-11 07:20:54
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| [2022-01-11 12:25:36] |
| User90125 - Posts: 715 |
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So you only have about 20 days to move your account to take advantage of this.
Understood. Will the two related webinars be completed before that date? I would hope so. |
| [2022-01-11 14:15:15] |
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One webinar is coming out today from Stage 5 and the other one tomorrow from Edge Clear. Although the one from Stage 5 would be more informative regarding Teton.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-11 16:26:55] |
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We are withdrawing this offer for the time being: As an incentive for Transact users, when you move to a new broker who supports the Teton Order Routing Service before January 31, 2022 and you are using the Teton Order Routing Service, we will give you 60 days free of Sierra Chart which will be credited as usage time to your account once you transition to the Teton Order Routing Service.
We need more time to reevaluate. But it still applies to the user in the first post. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-11 16:27:21
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| [2022-01-11 23:33:22] |
| User90125 - Posts: 715 |
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One webinar is coming out today from Stage 5 and the other one tomorrow from Edge Clear. Although the one from Stage 5 would be more informative regarding Teton.
Here's a direct link to the Stage 5 webinar uploaded to Vimeo today. https://vimeo.com/664813118 |
| [2022-01-12 07:36:58] |
| User90125 - Posts: 715 |
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BTW, one of the reminder posts for the Edge Clear webinar says Thursday instead of Wednesday. Webinars for Teton Order Routing Service Direct link for Wednesday's webinar with Edge Clear @ 4:30 PM EST Jan 12th: https://register.gotowebinar.com/register/640390077078995471 |
| [2022-01-18 01:36:27] |
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We corrected the Thursday to Wednesday but it was too late.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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