Support Board
Date/Time: Wed, 05 Mar 2025 04:14:32 +0000
DATA -AMP FUTURES Rithmic and EARn2trade
View Count: 604
| [2022-01-03 15:24:52] |
| Hopeman - Posts: 166 |
|
Hello, currently I need to connect with rithmic since I work with earn2trade I have an account with AMP futures and even so I cannot connect to any data source I have two accounts with you, the one that AMP futures has provided me and my personal one, which if you have funds, can be so kind to tell me what the connection problem is, thanks in advance
|
| [2022-01-03 23:11:48] |
| John - SC Support - Posts: 38380 |
|
Your Denali Exchange Data Feed is setup properly and we do not see any issues with this. We just want to point out that you only have the CME Non-Professional Top-Of-Book exchange active, so if you are trying to get data from another exchange (such as NYMEX, COMEX, or CBOT) then we would be trying to get that data from the trading service that you are connected to. If you are having a problem getting data for the CME exchange, then check to ensure that the setting for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds is set to Yes. If this is the case and you are still having an issue with data from the CME exchange, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-03 23:19:13] |
| |
|
Also you need only one Sierra Chart account. If you give us both Sierra Chart usernames, we will then combine them into one. You do not need to pay for two.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-03 23:19:31
|
| [2022-01-12 19:29:57] |
| Hopeman - Posts: 166 |
|
Thank you very much for your help and patience! have a nice day
|
To post a message in this thread, you need to log in with your Sierra Chart account: